Outlook not showing folder list in Folder Pane. It only offers a link to Groups.


Judy in Texas

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I am using the current version of Firefox. Sorry, I can't tell you which Outlook version I am using. Last week I logged in and my screen was all different and I asked to go back to Classic Outlook because I did not have a log out option. Now, neither the Home tab or the gear icon will take me to an About choice.

On my current (supposedly Classic) screen I can log out, but the narrower left pane that used to list my folders instead contains an icon to click Groups.

I have followed the internet instructions to go to the bar with the hamburger icon at the left and click View. I then selected Layout Options. The options are Ribbon, Reading Pane, and My Day. The selection next to Layout Options is Folder Pane, but that choice gives me only Show or Hide.

In the narrower left column on my email page I would like to see my folder list, as I used to. Is there a way to do this?
 

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I am using the current version of Firefox. Sorry, I can't tell you which Outlook version I am using. Last week I logged in and my screen was all different and I asked to go back to Classic Outlook because I did not have a log out option. Now, neither the Home tab or the gear icon will take me to an About choice.

On my current (supposedly Classic) screen I can log out, but the narrower left pane that used to list my folders instead contains an icon to click Groups.

I have followed the internet instructions to go to the bar with the hamburger icon at the left and click View. I then selected Layout Options. The options are Ribbon, Reading Pane, and My Day. The selection next to Layout Options is Folder Pane, but that choice gives me only Show or Hide.

In the narrower left column on my email page I would like to see my folder list, as I used to. Is there a way to do this?
1789419186055.webp

If you click on the three horizontal bars right next to file, that is the show/hide navigation pane for the folders in Outlook online.
 

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I can see the folder pane. It does not list my folders. It contains only an icon for Groups.

I am also not seeing the Mail, etc. list that I see on your screen. Just the Groups icon.
 

My Computers My Computers

  • At a glance

    Windows 11
    OS
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface 7
  • At a glance

    Windows 11 ProIntel32GNvidia
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Z G9
    CPU
    Intel
    Memory
    32G
    Graphics card(s)
    Nvidia

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