Outlook not showing folder list in Folder Pane. It only offers a link to Groups.


Judy in Texas

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I am using the current version of Firefox. Sorry, I can't tell you which Outlook version I am using. Last week I logged in and my screen was all different and I asked to go back to Classic Outlook because I did not have a log out option. Now, neither the Home tab or the gear icon will take me to an About choice.

On my current (supposedly Classic) screen I can log out, but the narrower left pane that used to list my folders instead contains an icon to click Groups.

I have followed the internet instructions to go to the bar with the hamburger icon at the left and click View. I then selected Layout Options. The options are Ribbon, Reading Pane, and My Day. The selection next to Layout Options is Folder Pane, but that choice gives me only Show or Hide.

In the narrower left column on my email page I would like to see my folder list, as I used to. Is there a way to do this?
 

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    Windows 11
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    Windows 11
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    Manufacturer/Model
    Microsoft Surface 7
  • At a glance

    Windows 11 ProIntel32GNvidia
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Z G9
    CPU
    Intel
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    32G
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I am using the current version of Firefox. Sorry, I can't tell you which Outlook version I am using. Last week I logged in and my screen was all different and I asked to go back to Classic Outlook because I did not have a log out option. Now, neither the Home tab or the gear icon will take me to an About choice.

On my current (supposedly Classic) screen I can log out, but the narrower left pane that used to list my folders instead contains an icon to click Groups.

I have followed the internet instructions to go to the bar with the hamburger icon at the left and click View. I then selected Layout Options. The options are Ribbon, Reading Pane, and My Day. The selection next to Layout Options is Folder Pane, but that choice gives me only Show or Hide.

In the narrower left column on my email page I would like to see my folder list, as I used to. Is there a way to do this?
1789419186055.webp

If you click on the three horizontal bars right next to file, that is the show/hide navigation pane for the folders in Outlook online.
 

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Windows 11 25H2Broadwell-e 6850K 4.5ghz @1.36v32GB Corsair LPM 3600 C16EVGA RTX 3080Ti FTW
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Windows 11 25H2
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EVGA home brew
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I can see the folder pane. It does not list my folders. It contains only an icon for Groups.

I am also not seeing the Mail, etc. list that I see on your screen. Just the Groups icon.
 

My Computers My Computers

  • At a glance

    Windows 11
    OS
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface 7
  • At a glance

    Windows 11 ProIntel32GNvidia
    Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Z G9
    CPU
    Intel
    Memory
    32G
    Graphics card(s)
    Nvidia

My Computer My Computer

At a glance

Windows 11 25H2Broadwell-e 6850K 4.5ghz @1.36v32GB Corsair LPM 3600 C16EVGA RTX 3080Ti FTW
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
EVGA home brew
CPU
Broadwell-e 6850K 4.5ghz @1.36v
Motherboard
EVGA X99 FTW K
Memory
32GB Corsair LPM 3600 C16
Graphics Card(s)
EVGA RTX 3080Ti FTW
Sound Card
Asus Centurion true 7.1 headset. (5 speakers in each earpeice)
Monitor(s) Displays
LG C4 55"
Screen Resolution
4K 144hz
Hard Drives
Various models of SSDs ~10TB No HDDs installed.
PSU
be quiet! BN516 Straight Power 12-1000w 80 Plus Platinum
Case
Corsair 780T modified to dual 200mm intake fans
Cooling
Corsair H110i
Keyboard
Corsair K95 Platinum
Mouse
Corsair M65 RGB Elite
Internet Speed
50Mbs

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.9457i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
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    32 gb
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    Benq 27
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    2560x1440
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    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.9457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9457

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