Passkeys Don't Work in Google Chrome on My PC


gremlinkurst

gremlinkurst

Well-known member
Member
Local time
4:15 AM
Posts
37
OS
Windows 11 x64 Home
It is annoying the damned crap out of me. When I sign into a Google account, it says "Use a Passkey" with no interactive options other than "Try another way" or Cancel. Trying to figure out the damned problem, I ensured that all accounts (both are administrative) had Windows Hello properly configured, including a screensaver set to screen lock. Then I looked at the passkeys in my system, and they're there, all right, but damn me if Chrome knows it...not!

It didn't occur to me that I ought to try this in my other browsers. I'll go ahead and post this to determine if it's system-specific or browser-related.

I'd sure appreciate some help, people. Thanks.
 
Windows Build/Version
Windows 11 x64 Home 22H2 (10.0.26100.3915)

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 x64 Homei9-10900F16 GB Crucial Ballistix UDIMM Gaming Memory, ...nVIDIA (Gigabyte) GeForce GTX-1660 Super Wind...
    OS
    Windows 11 x64 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom OEM
    CPU
    i9-10900F
    Motherboard
    MSI Z490-A Pro (MS-7C75) w/Intel Z490 chipset
    Memory
    16 GB Crucial Ballistix UDIMM Gaming Memory, DDR4/3600 1.3V
    Graphics Card(s)
    nVIDIA (Gigabyte) GeForce GTX-1660 Super Windforce / 6 GB GDDR6
    Sound Card
    WHAT? That's a NINETIES question! Integrated RealTekHD
    Monitor(s) Displays
    ViewSonic 144 Hz Refresh Rate 2560x1440
    Screen Resolution
    2560x1440
    Hard Drives
    OS Drive: Crucial NVMe M.2 2 TB SSD (2400 MB/s)
    (the data drives are immaterial)
    PSU
    750 W EVGA 80+ Gold
    Case
    Corsair
    Cooling
    Liquid
    Keyboard
    Razer Cynosa
    Mouse
    Adder
    Internet Speed
    400 Gbps
    Browser
    Chrome, Edge, IE (I fired Firefox)
    Antivirus
    Webroot SecureAnywhere 5-device license

  • At a glance

    Windows 11 Home x64 21H2i7-1100H @ 2.30 GHz (8-core, 16-thread)32 GBnVIDIA GeForce RTX-3060 Laptop
    Operating System
    Windows 11 Home x64 21H2
    Computer type
    Laptop
    Manufacturer/Model
    HP/Victus 16t-d000
    CPU
    i7-1100H @ 2.30 GHz (8-core, 16-thread)
    Motherboard
    ?
    Memory
    32 GB
    Graphics card(s)
    nVIDIA GeForce RTX-3060 Laptop
    Sound Card
    RealTek Audio
    Monitor(s) Displays
    16.25" LCD @ 1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Screen Resolution
    1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Hard Drives
    1 TB NVMe SSD
    PSU
    ?
    Case
    Silver Mica
I had that the other week on my laptop, I spent hours at it and just gave up.
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 WorkstationRyzen 9 5950XCorsair Vengeance RGB PRO Black 64GB (4x16GB)...ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    OS
    Windows 11 Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Sound BlasterX Katana
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    ASUS ROG THOR 850W 80 Plus Platinum
    Case
    ASUS ROG Strix Helios Midi-Tower ARGB Gaming Case
    Cooling
    ASUS ROG Strix LC Performance RGB AIO CPU Liquid Cooler - 360mm
    Keyboard
    Logi Ergo
    Mouse
    Logitech MX Vertical
    Internet Speed
    1000/200 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Pro
    Other Info
    HP M281 Printer
    Logitech Brio Stream webcam
    Logitech G Yeti orb mic

  • At a glance

    Windows 11 ProSnapdragon X2 Plus64GB
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop
    CPU
    Snapdragon X2 Plus
    Memory
    64GB
    Monitor(s) Displays
    15"
  • Nothing to see here.
I noticed the same thing, seems like passkeys never work in Chrome, so it is not worth setting them up.
 

My Computer My Computer

At a glance

Windows 11 Home 25H2 (OS Build: 26200.7849)AMD Athlon Silver 7120U 2.40 gigahertz8GB with 7.25 Gigabytes Usable Installed Memory512MB ATI AMD Radeon Graphics (HP)
OS
Windows 11 Home 25H2 (OS Build: 26200.7849)
Computer type
Laptop
Manufacturer/Model
HP Laptop 15-fc0xxx
CPU
AMD Athlon Silver 7120U 2.40 gigahertz
Motherboard
HP 8DC9 52.52
Memory
8GB with 7.25 Gigabytes Usable Installed Memory
Graphics Card(s)
512MB ATI AMD Radeon Graphics (HP)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Integrated Monitor (15.3"vis, May 2021)
Screen Resolution
1366 X 768
Hard Drives
SAMSUNG MZVL8256HEJD-00BH1 NVMe SSD
Keyboard
Standard PS/2 Keyboard
Mouse
USB HID-compliant mouse
Internet Speed
103.67Mbps (Up) and 11.22 Mbps (Down)
Browser
Microsoft Edge
Antivirus
Windows Security
Hey, guys, thanks! I was able to use it in Firefox, no problem, so it is indeed Google Chrome that is the misfeasant rat-bastid. Ironic, don't you think, that their own browser can't use passkeys? The problem has been authoritatively isolated to them.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 x64 Homei9-10900F16 GB Crucial Ballistix UDIMM Gaming Memory, ...nVIDIA (Gigabyte) GeForce GTX-1660 Super Wind...
    OS
    Windows 11 x64 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom OEM
    CPU
    i9-10900F
    Motherboard
    MSI Z490-A Pro (MS-7C75) w/Intel Z490 chipset
    Memory
    16 GB Crucial Ballistix UDIMM Gaming Memory, DDR4/3600 1.3V
    Graphics Card(s)
    nVIDIA (Gigabyte) GeForce GTX-1660 Super Windforce / 6 GB GDDR6
    Sound Card
    WHAT? That's a NINETIES question! Integrated RealTekHD
    Monitor(s) Displays
    ViewSonic 144 Hz Refresh Rate 2560x1440
    Screen Resolution
    2560x1440
    Hard Drives
    OS Drive: Crucial NVMe M.2 2 TB SSD (2400 MB/s)
    (the data drives are immaterial)
    PSU
    750 W EVGA 80+ Gold
    Case
    Corsair
    Cooling
    Liquid
    Keyboard
    Razer Cynosa
    Mouse
    Adder
    Internet Speed
    400 Gbps
    Browser
    Chrome, Edge, IE (I fired Firefox)
    Antivirus
    Webroot SecureAnywhere 5-device license

  • At a glance

    Windows 11 Home x64 21H2i7-1100H @ 2.30 GHz (8-core, 16-thread)32 GBnVIDIA GeForce RTX-3060 Laptop
    Operating System
    Windows 11 Home x64 21H2
    Computer type
    Laptop
    Manufacturer/Model
    HP/Victus 16t-d000
    CPU
    i7-1100H @ 2.30 GHz (8-core, 16-thread)
    Motherboard
    ?
    Memory
    32 GB
    Graphics card(s)
    nVIDIA GeForce RTX-3060 Laptop
    Sound Card
    RealTek Audio
    Monitor(s) Displays
    16.25" LCD @ 1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Screen Resolution
    1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Hard Drives
    1 TB NVMe SSD
    PSU
    ?
    Case
    Silver Mica
z3r010 said:
I had that the other week on my laptop, I spent hours at it and just gave up.
Click to expand...
Use another browser. Firefox worked for me. Try Edge, Opera GX, or another if you don't have Mozilla's browser.

Something else I gotta ask, though, considering your issue on laptop: Does your laptop have a TPM chip and are all user profiles on that machine Windows Hello protected, i.e., do you have screen lock, screensavers enabled? Those could be responsible if not.
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 x64 Homei9-10900F16 GB Crucial Ballistix UDIMM Gaming Memory, ...nVIDIA (Gigabyte) GeForce GTX-1660 Super Wind...
    OS
    Windows 11 x64 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom OEM
    CPU
    i9-10900F
    Motherboard
    MSI Z490-A Pro (MS-7C75) w/Intel Z490 chipset
    Memory
    16 GB Crucial Ballistix UDIMM Gaming Memory, DDR4/3600 1.3V
    Graphics Card(s)
    nVIDIA (Gigabyte) GeForce GTX-1660 Super Windforce / 6 GB GDDR6
    Sound Card
    WHAT? That's a NINETIES question! Integrated RealTekHD
    Monitor(s) Displays
    ViewSonic 144 Hz Refresh Rate 2560x1440
    Screen Resolution
    2560x1440
    Hard Drives
    OS Drive: Crucial NVMe M.2 2 TB SSD (2400 MB/s)
    (the data drives are immaterial)
    PSU
    750 W EVGA 80+ Gold
    Case
    Corsair
    Cooling
    Liquid
    Keyboard
    Razer Cynosa
    Mouse
    Adder
    Internet Speed
    400 Gbps
    Browser
    Chrome, Edge, IE (I fired Firefox)
    Antivirus
    Webroot SecureAnywhere 5-device license

  • At a glance

    Windows 11 Home x64 21H2i7-1100H @ 2.30 GHz (8-core, 16-thread)32 GBnVIDIA GeForce RTX-3060 Laptop
    Operating System
    Windows 11 Home x64 21H2
    Computer type
    Laptop
    Manufacturer/Model
    HP/Victus 16t-d000
    CPU
    i7-1100H @ 2.30 GHz (8-core, 16-thread)
    Motherboard
    ?
    Memory
    32 GB
    Graphics card(s)
    nVIDIA GeForce RTX-3060 Laptop
    Sound Card
    RealTek Audio
    Monitor(s) Displays
    16.25" LCD @ 1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Screen Resolution
    1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Hard Drives
    1 TB NVMe SSD
    PSU
    ?
    Case
    Silver Mica
z3r010 said:
I had that the other week on my laptop, I spent hours at it and just gave up.
Click to expand...
It is because of this issue - among others - that I switched to either Edge or Firefox, which support passkeys. Yes - even on Android.
 

My Computers My Computers

System One System Two

  • At a glance

    Winfows 11 Proi732 MB
    OS
    Winfows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    i7
    Motherboard
    Optiplex
    Memory
    32 MB

  • At a glance

    Homepentium N4 MB
    Operating System
    Home
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    pentium N
    Memory
    4 MB
PGHammer25 said:
It is because of this issue - among others - that I switched to either Edge or Firefox, which support passkeys. Yes - even on Android.
Click to expand...
I had been using Firefox since it first came out in 2004, but their 2FA screwed up and locked me out permanently, so I abandoned it; it was because I'd changed phones. Recently, I created another Gmail and Firefox account and immediately downloaded recovery codes so it wouldn't happen again. Passkeys work just fine in Firefox.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 x64 Homei9-10900F16 GB Crucial Ballistix UDIMM Gaming Memory, ...nVIDIA (Gigabyte) GeForce GTX-1660 Super Wind...
    OS
    Windows 11 x64 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom OEM
    CPU
    i9-10900F
    Motherboard
    MSI Z490-A Pro (MS-7C75) w/Intel Z490 chipset
    Memory
    16 GB Crucial Ballistix UDIMM Gaming Memory, DDR4/3600 1.3V
    Graphics Card(s)
    nVIDIA (Gigabyte) GeForce GTX-1660 Super Windforce / 6 GB GDDR6
    Sound Card
    WHAT? That's a NINETIES question! Integrated RealTekHD
    Monitor(s) Displays
    ViewSonic 144 Hz Refresh Rate 2560x1440
    Screen Resolution
    2560x1440
    Hard Drives
    OS Drive: Crucial NVMe M.2 2 TB SSD (2400 MB/s)
    (the data drives are immaterial)
    PSU
    750 W EVGA 80+ Gold
    Case
    Corsair
    Cooling
    Liquid
    Keyboard
    Razer Cynosa
    Mouse
    Adder
    Internet Speed
    400 Gbps
    Browser
    Chrome, Edge, IE (I fired Firefox)
    Antivirus
    Webroot SecureAnywhere 5-device license

  • At a glance

    Windows 11 Home x64 21H2i7-1100H @ 2.30 GHz (8-core, 16-thread)32 GBnVIDIA GeForce RTX-3060 Laptop
    Operating System
    Windows 11 Home x64 21H2
    Computer type
    Laptop
    Manufacturer/Model
    HP/Victus 16t-d000
    CPU
    i7-1100H @ 2.30 GHz (8-core, 16-thread)
    Motherboard
    ?
    Memory
    32 GB
    Graphics card(s)
    nVIDIA GeForce RTX-3060 Laptop
    Sound Card
    RealTek Audio
    Monitor(s) Displays
    16.25" LCD @ 1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Screen Resolution
    1920 x 1080 (but screenshot size is 1563 x 879), refresh 144 Hz
    Hard Drives
    1 TB NVMe SSD
    PSU
    ?
    Case
    Silver Mica
I know that this is an old thread, but thought i should add, The issue is because the passkey is already connected to that email address on that machine, if you select the forgotten email/pw option, and just go through there (log in with password option will be there) confirm the sign-in via web/phone - and you are in. it will display a message along the lines off 'Passkey already registered' after you verify the sign-in.

Just spent the last hour dealing with this trying to sign into chatgpt+google account in Opera GX for the first time

Hope this helps anyone else in the future.
 

My Computer My Computer

At a glance

Win11
OS
Win11
Computer type
PC/Desktop
Make life easier and get a password manager that supports passkeys.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProIntel Core i9-10900XCorsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 ...GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam

  • At a glance

    Windows 10 ProCore i7-8750HSK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 1...NVIDIA GeForce GTX 1070
    Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
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