Photo APP closes/crashes


Travis299

New member
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OS
Windows 11 Home (x64) Version 22H2 (build 22622.436)
Windows 11 Home (x64) Version 22H2 (build 22622.436) With this version of WIN 11 the Photo APP closes and/or crashes whenever I try and open it. I have uninstalled & reinstalled the APP, tried repair/reset but when I try and open the APP it disappears after several seconds. All Windows updates have been installed and I have run the troubleshooter. Any help/suggestions would be appreciated. If I use explorer and open a PIC it looks like this. Also if I click on the 3 ... and try and open settings it also crashes after a couple of seconds.
1658348559070.png
 

My Computer

System One

  • OS
    Windows 11 Home (x64) Version 22H2 (build 22622.436)
    Computer type
    Laptop
    Manufacturer/Model
    Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
    CPU
    Micro-Star International Co., Ltd. Katana GF66 12UE REV
How do you launch the App usually? Do you click on a photo to launch it, or do you launch it from Start Menu? If you could try launching the App a different way, does it succeed in launching?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
How do you launch the App usually? Do you click on a photo to launch it, or do you launch it from Start Menu? If you could try launching the App a different way, does it succeed in launching?
The APP crashes when I open from the start menu and click on the Photos APP. 1658349516739.png
 

My Computer

System One

  • OS
    Windows 11 Home (x64) Version 22H2 (build 22622.436)
    Computer type
    Laptop
    Manufacturer/Model
    Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
    CPU
    Micro-Star International Co., Ltd. Katana GF66 12UE REV
My hardware config.

1658350046452.png
 

My Computer

System One

  • OS
    Windows 11 Home (x64) Version 22H2 (build 22622.436)
    Computer type
    Laptop
    Manufacturer/Model
    Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
    CPU
    Micro-Star International Co., Ltd. Katana GF66 12UE REV
Check that Windows Apps are Updated automatically, then update the computer:

Select Start then select Microsoft Store.
In the Microsoft Store app, select Account > App settings.
Make sure App updates is turned on.

Then Update Windows computer:
Start Menu > Settings > Windows Update, then select Check for updates.

See if Updates resolves the problem.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
All SW updates are installed. Google Photo App runs.
 

My Computer

System One

  • OS
    Windows 11 Home (x64) Version 22H2 (build 22622.436)
    Computer type
    Laptop
    Manufacturer/Model
    Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
    CPU
    Micro-Star International Co., Ltd. Katana GF66 12UE REV
I just registered to let you know that I am having the exact same issue. Photos app opened and then closes after few seconds. Tried repair and reset and uninstall through PowerShell and re-install and still no success. This happened after the update to the mentioned version below.
OS Version: Windows 11 Enterprise (x64) Version 22H2 (build 22622.436)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5800X
    Motherboard
    MSI MAG X570 Tomahawk WiFi
    Memory
    16GB 3200MHZ
    Graphics Card(s)
    Geforce RTX 3080
    Sound Card
    Sound Blaster Katana V2
    Monitor(s) Displays
    LG 32UL750
    Screen Resolution
    3840x2160
    PSU
    ToughPower GF1 850W
    Keyboard
    HP GK400Y Mechanical Keyboard
    Mouse
    Logitech G203 LIGHTSYNC
    Internet Speed
    1000Mbps
    Browser
    Edge
I just registered to let you know that I am having the exact same issue. Photos app opened and then closes after few seconds. Tried repair and reset and uninstall through PowerShell and re-install and still no success. This happened after the update to the mentioned version below.
OS Version: Windows 11 Enterprise (x64) Version 22H2 (build 22622.436)
I really appreciate your response as it seems like a MSFT bug and not something wrong with my new laptop. Thanks and have a great day!
 

My Computer

System One

  • OS
    Windows 11 Home (x64) Version 22H2 (build 22622.436)
    Computer type
    Laptop
    Manufacturer/Model
    Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
    CPU
    Micro-Star International Co., Ltd. Katana GF66 12UE REV
as it seems like a MSFT bug and not something wrong with my new laptop. Thanks and have a great day!
I guess that "might" depend on the build. I'm running Windows 11 Pro RTM (21H2, build 22000.795) on my desktop, and my laptop is running Insider's Dev channel (22H2, build 25158.1000) and the Photo's app works under both without issue.

With that, I don't have a clue as to why your issue, but I do have a question - how new is your new laptop? And if it's new enough to have come with Windows 11, why is it now running an insiders version -
Windows 11 Home (x64) Version 22H2 (build 22622.436)
That is an insider beta build - KB5015888 Windows 11 Insider Beta Build 22621.436 and 22622.436 - July 19
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
I just registered to let you know that I am having the exact same issue too. Photos app opens and then closes after few seconds. Tried SFC scan, repair and reset and uninstall through PowerShell and re-install and still no success. This happened after the update to the mentioned version below.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (22622.436)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor
    Motherboard
    Asus ROG Crosshair VIII Hero (WI-FI) ATX AM4 Motherboard
    Memory
    Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    ROG Strix RTX 2080
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell AW3418DW 34.1"
    Screen Resolution
    3440x1440
    Hard Drives
    1x Samsung 970 Evo Plus 2 TB
    1x Seagate BarraCuda 3 TB 3.5" 7200RPM Internal Hard Drive
    PSU
    Corsair RM750X
    Case
    Corsair 5000X
    Cooling
    Corsair H150i PRO
    Keyboard
    Corsair RGB MK.2 Low Profile
    Mouse
    Corsair M65 RGB ELITE
    Internet Speed
    400mb Download. 50mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
Seems the common them is Version 22H2 (build 22622.436). Perhaps there is a bug in that build. Suggest you guys provide feedback to Microsoft.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.

My Computer

System One

  • OS
    Windows 11 Pro 22H2 (22622.436)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor
    Motherboard
    Asus ROG Crosshair VIII Hero (WI-FI) ATX AM4 Motherboard
    Memory
    Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    ROG Strix RTX 2080
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell AW3418DW 34.1"
    Screen Resolution
    3440x1440
    Hard Drives
    1x Samsung 970 Evo Plus 2 TB
    1x Seagate BarraCuda 3 TB 3.5" 7200RPM Internal Hard Drive
    PSU
    Corsair RM750X
    Case
    Corsair 5000X
    Cooling
    Corsair H150i PRO
    Keyboard
    Corsair RGB MK.2 Low Profile
    Mouse
    Corsair M65 RGB ELITE
    Internet Speed
    400mb Download. 50mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
Windows 11 Home (x64) Version 22H2 (build 22622.436) With this version of WIN 11 the Photo APP closes and/or crashes whenever I try and open it. I have uninstalled & reinstalled the APP, tried repair/reset but when I try and open the APP it disappears after several seconds. All Windows updates have been installed and I have run the troubleshooter. Any help/suggestions would be appreciated. If I use explorer and open a PIC it looks like this. Also if I click on the 3 ... and try and open settings it also crashes after a couple of seconds.
Many users reported the same problem, and I had it too on 2 different machines. Also, several users have reported it continues with build 226622.440.
The problem seems to be caused by some other component not the Photos App itself. (Perhaps .NET Framework)
I fixed the problem on both machines that were failing with 22622.436 last week by doing an update/repair in place with the ISO 22622.436 downloaded from uup-dump.net. I also downloaded ISO 22622.440 and tested it on a third failing box.
Note that machines upgraded directly with W.U. from 22000.832 to 22622.436 or 33633.440 do not have that bug.
Some of the intermediate updates from 22621.1 up to 22622.440 is the cause of the problem, some users already reported the problem at 22622.290.


1659398216569.png

Note that the version of the App is still the same when it works after the update/repair in place with ISO.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga 920
    CPU
    Intel I7-8550U
    Motherboard
    n/a
    Memory
    16GB
    Graphics Card(s)
    Intel Graphics UHD 620
    Sound Card
    Realtek High Definition Audio (SST)
    Monitor(s) Displays
    4k Touch screen
    Screen Resolution
    3480 x 2160
    Hard Drives
    512GB NVMe
When I use Windows Terminal (admin) PowerShell to remove an app I always reboot before re-installing.

Get-AppxPackage *photos* | Remove-AppxPackage

Defender complained after re-installing with 'Protected folder: %userprofile%\Pictures' which I allowed.
It might be worth the rebooting before reinstalling.


2022-08-02 16_15_52-.png
 

My Computers

System One System Two

  • OS
    Win 11 Home & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ACER Nitro AN16-41
    CPU
    AMD Ryzen™ 7 7735HS Processor 3.2Ghz
    Motherboard
    RB Sierra_PEH (FP7)
    Memory
    16GB DDR4 5600mhz
    Graphics Card(s)
    NVIDIA GeForce RTX 4060 8GB GDDR6
    Monitor(s) Displays
    16" QHD+ 165Hz 16:10 IPS Technology
    Screen Resolution
    1920 X 1200
    Hard Drives
    Hynix HFS001TEJ9X125N : 1024.2 GB
    PSU
    330 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
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