Photo APP closes/crashes


Travis299

Travis299

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Windows 11 Home (x64) Version 22H2 (build 22622.436)
Windows 11 Home (x64) Version 22H2 (build 22622.436) With this version of WIN 11 the Photo APP closes and/or crashes whenever I try and open it. I have uninstalled & reinstalled the APP, tried repair/reset but when I try and open the APP it disappears after several seconds. All Windows updates have been installed and I have run the troubleshooter. Any help/suggestions would be appreciated. If I use explorer and open a PIC it looks like this. Also if I click on the 3 ... and try and open settings it also crashes after a couple of seconds.
1658348559070.png
 

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Windows 11 Home (x64) Version 22H2 (build 226...Micro-Star International Co., Ltd. Katana GF6...
OS
Windows 11 Home (x64) Version 22H2 (build 22622.436)
Computer type
Laptop
Manufacturer/Model
Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
CPU
Micro-Star International Co., Ltd. Katana GF66 12UE REV
How do you launch the App usually? Do you click on a photo to launch it, or do you launch it from Start Menu? If you could try launching the App a different way, does it succeed in launching?
 

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    MSI B550-A Pro
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iko22 said:
How do you launch the App usually? Do you click on a photo to launch it, or do you launch it from Start Menu? If you could try launching the App a different way, does it succeed in launching?
Click to expand...
The APP crashes when I open from the start menu and click on the Photos APP. 1658349516739.png
 

My Computer My Computer

At a glance

Windows 11 Home (x64) Version 22H2 (build 226...Micro-Star International Co., Ltd. Katana GF6...
OS
Windows 11 Home (x64) Version 22H2 (build 22622.436)
Computer type
Laptop
Manufacturer/Model
Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
CPU
Micro-Star International Co., Ltd. Katana GF66 12UE REV
My hardware config.

1658350046452.png
 

My Computer My Computer

At a glance

Windows 11 Home (x64) Version 22H2 (build 226...Micro-Star International Co., Ltd. Katana GF6...
OS
Windows 11 Home (x64) Version 22H2 (build 22622.436)
Computer type
Laptop
Manufacturer/Model
Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
CPU
Micro-Star International Co., Ltd. Katana GF66 12UE REV
Check that Windows Apps are Updated automatically, then update the computer:

Select Start then select Microsoft Store.
In the Microsoft Store app, select Account > App settings.
Make sure App updates is turned on.

Then Update Windows computer:
Start Menu > Settings > Windows Update, then select Check for updates.

See if Updates resolves the problem.
 

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    MSI B550-A Pro
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    Windows 11Intel Celeron N4020
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    Windows 11
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    Laptop
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    Acer A114
    CPU
    Intel Celeron N4020
All SW updates are installed. Google Photo App runs.
 

My Computer My Computer

At a glance

Windows 11 Home (x64) Version 22H2 (build 226...Micro-Star International Co., Ltd. Katana GF6...
OS
Windows 11 Home (x64) Version 22H2 (build 22622.436)
Computer type
Laptop
Manufacturer/Model
Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
CPU
Micro-Star International Co., Ltd. Katana GF66 12UE REV
I just registered to let you know that I am having the exact same issue. Photos app opened and then closes after few seconds. Tried repair and reset and uninstall through PowerShell and re-install and still no success. This happened after the update to the mentioned version below.
OS Version: Windows 11 Enterprise (x64) Version 22H2 (build 22622.436)
 

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Windows 11AMD Ryzen 5800X16GB 3200MHZGeforce RTX 3080
OS
Windows 11
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CPU
AMD Ryzen 5800X
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MSI MAG X570 Tomahawk WiFi
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16GB 3200MHZ
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Geforce RTX 3080
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Sound Blaster Katana V2
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HP GK400Y Mechanical Keyboard
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yiuleungf said:
I just registered to let you know that I am having the exact same issue. Photos app opened and then closes after few seconds. Tried repair and reset and uninstall through PowerShell and re-install and still no success. This happened after the update to the mentioned version below.
OS Version: Windows 11 Enterprise (x64) Version 22H2 (build 22622.436)
Click to expand...
I really appreciate your response as it seems like a MSFT bug and not something wrong with my new laptop. Thanks and have a great day!
 

My Computer My Computer

At a glance

Windows 11 Home (x64) Version 22H2 (build 226...Micro-Star International Co., Ltd. Katana GF6...
OS
Windows 11 Home (x64) Version 22H2 (build 22622.436)
Computer type
Laptop
Manufacturer/Model
Micro-Star International Co., Ltd. Katana GF66 12UE REV:1.0 System Serial Number: K2202N0091562 Chassis Serial Number: 22PN020376 Enclosure Type: Notebook
CPU
Micro-Star International Co., Ltd. Katana GF66 12UE REV
Travis299 said:
as it seems like a MSFT bug and not something wrong with my new laptop. Thanks and have a great day!
Click to expand...
I guess that "might" depend on the build. I'm running Windows 11 Pro RTM (21H2, build 22000.795) on my desktop, and my laptop is running Insider's Dev channel (22H2, build 25158.1000) and the Photo's app works under both without issue.

With that, I don't have a clue as to why your issue, but I do have a question - how new is your new laptop? And if it's new enough to have come with Windows 11, why is it now running an insiders version -
Travis299 said:
Windows 11 Home (x64) Version 22H2 (build 22622.436)
Click to expand...
That is an insider beta build - KB5015888 Windows 11 Insider Beta Build 22621.436 and 22622.436 - July 19
 

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    Windows 11 Pro 24H2 (Build 26100.4770)Intel Core 9 Ultra 285K64G (4x16) DDR5 Corsair RGB Dominator Platinu...Radeon (XFX Mercury) RX 9070XT OC (with Magne...
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    Windows 11 Pro 24H2 (Build 26100.4770)
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    Custom built
    CPU
    Intel Core 9 Ultra 285K
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    Gigabyte Aorus Z890 Xtreme AI Top
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    27-inch Eizo Color Edge - CG2700X
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    System used for gaming, photography, music, school.

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    Windows 11 Pro 24H2 (Build 26100.4061)Intel Core i9-9900K32gig (4 x 8) Corsair Dominator Platinum DDR4...Radeon XFX Merc 7900XT (20gig)
    Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
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    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
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I just registered to let you know that I am having the exact same issue too. Photos app opens and then closes after few seconds. Tried SFC scan, repair and reset and uninstall through PowerShell and re-install and still no success. This happened after the update to the mentioned version below.
 

My Computer My Computer

At a glance

Windows 11 Pro 22H2 (22622.436)AMD Ryzen 9 3900X 3.8 GHz 12-Core ProcessorCorsair Vengeance RGB Pro 32 GB (2 x 16 GB) D...ROG Strix RTX 2080
OS
Windows 11 Pro 22H2 (22622.436)
Computer type
PC/Desktop
Manufacturer/Model
Custom built
CPU
AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor
Motherboard
Asus ROG Crosshair VIII Hero (WI-FI) ATX AM4 Motherboard
Memory
Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory
Graphics Card(s)
ROG Strix RTX 2080
Sound Card
Onboard
Monitor(s) Displays
Dell AW3418DW 34.1"
Screen Resolution
3440x1440
Hard Drives
1x Samsung 970 Evo Plus 2 TB
1x Seagate BarraCuda 3 TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair RM750X
Case
Corsair 5000X
Cooling
Corsair H150i PRO
Keyboard
Corsair RGB MK.2 Low Profile
Mouse
Corsair M65 RGB ELITE
Internet Speed
400mb Download. 50mb Upload
Browser
Microsoft Edge Chromium
Antivirus
Windows Security
Seems the common them is Version 22H2 (build 22622.436). Perhaps there is a bug in that build. Suggest you guys provide feedback to Microsoft.
 

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  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4770)Intel Core 9 Ultra 285K64G (4x16) DDR5 Corsair RGB Dominator Platinu...Radeon (XFX Mercury) RX 9070XT OC (with Magne...
    OS
    Windows 11 Pro 24H2 (Build 26100.4770)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.

  • At a glance

    Windows 11 Pro 24H2 (Build 26100.4061)Intel Core i9-9900K32gig (4 x 8) Corsair Dominator Platinum DDR4...Radeon XFX Merc 7900XT (20gig)
    Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System

My Computer My Computer

At a glance

Windows 11 Pro 22H2 (22622.436)AMD Ryzen 9 3900X 3.8 GHz 12-Core ProcessorCorsair Vengeance RGB Pro 32 GB (2 x 16 GB) D...ROG Strix RTX 2080
OS
Windows 11 Pro 22H2 (22622.436)
Computer type
PC/Desktop
Manufacturer/Model
Custom built
CPU
AMD Ryzen 9 3900X 3.8 GHz 12-Core Processor
Motherboard
Asus ROG Crosshair VIII Hero (WI-FI) ATX AM4 Motherboard
Memory
Corsair Vengeance RGB Pro 32 GB (2 x 16 GB) DDR4-3200 CL16 Memory
Graphics Card(s)
ROG Strix RTX 2080
Sound Card
Onboard
Monitor(s) Displays
Dell AW3418DW 34.1"
Screen Resolution
3440x1440
Hard Drives
1x Samsung 970 Evo Plus 2 TB
1x Seagate BarraCuda 3 TB 3.5" 7200RPM Internal Hard Drive
PSU
Corsair RM750X
Case
Corsair 5000X
Cooling
Corsair H150i PRO
Keyboard
Corsair RGB MK.2 Low Profile
Mouse
Corsair M65 RGB ELITE
Internet Speed
400mb Download. 50mb Upload
Browser
Microsoft Edge Chromium
Antivirus
Windows Security
Travis299 said:
Windows 11 Home (x64) Version 22H2 (build 22622.436) With this version of WIN 11 the Photo APP closes and/or crashes whenever I try and open it. I have uninstalled & reinstalled the APP, tried repair/reset but when I try and open the APP it disappears after several seconds. All Windows updates have been installed and I have run the troubleshooter. Any help/suggestions would be appreciated. If I use explorer and open a PIC it looks like this. Also if I click on the 3 ... and try and open settings it also crashes after a couple of seconds.
Click to expand...
Many users reported the same problem, and I had it too on 2 different machines. Also, several users have reported it continues with build 226622.440.
The problem seems to be caused by some other component not the Photos App itself. (Perhaps .NET Framework)
I fixed the problem on both machines that were failing with 22622.436 last week by doing an update/repair in place with the ISO 22622.436 downloaded from uup-dump.net. I also downloaded ISO 22622.440 and tested it on a third failing box.
Note that machines upgraded directly with W.U. from 22000.832 to 22622.436 or 33633.440 do not have that bug.
Some of the intermediate updates from 22621.1 up to 22622.440 is the cause of the problem, some users already reported the problem at 22622.290.

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aka.ms

1659398216569.png

Note that the version of the App is still the same when it works after the update/repair in place with ISO.
 
Last edited:

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Windows 11 Pro 25H2Intel I9-9900K64GBNVIDIA RTX 2060
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Windows 11 Pro 25H2
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Intel I9-9900K
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64GB
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512GB NVMe, ADATA SU 800, 2TB HDD
When I use Windows Terminal (admin) PowerShell to remove an app I always reboot before re-installing.

Get-AppxPackage *photos* | Remove-AppxPackage

Defender complained after re-installing with 'Protected folder: %userprofile%\Pictures' which I allowed.
It might be worth the rebooting before reinstalling.


2022-08-02 16_15_52-.png
 

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System One System Two

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
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    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
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    45 Watts
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    Lenovo Bluetooth.
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    500 Mbps
    Browser
    Edge
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    Defender

  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
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