Power failure after connecting USB multiport hub


mm71

Well-known member
Local time
11:01 AM
Posts
137
OS
Windows 11 Home Edition Version 22H2 (OS Build 22621.3296)
Hi.
It is the second time in a short time that after I connect a USB multiport hub to my laptop and connect more than 1 device I experience a power failure and I have to do a hard reset to restart the computer otherwise it won't restart and is like dead.
This did not happen in the past.
Is there a way to fix this problem?
Thank you,
Matt
 

My Computer My Computer

At a glance

Windows 11 Home Edition Version 22H2 (OS Buil...11th Generation Intel® Core™ i5-1135G7 Processor12GBIntel Iris Xe
OS
Windows 11 Home Edition Version 22H2 (OS Build 22621.3296)
Computer type
Laptop
Manufacturer/Model
Dell Inspiron 7506 2-in-1
CPU
11th Generation Intel® Core™ i5-1135G7 Processor
Memory
12GB
Graphics Card(s)
Intel Iris Xe
Monitor(s) Displays
15.6-inch FHD (1920 x 1080) Truelife
Screen Resolution
1920 x 1080
Hard Drives
512GB M.2 PCIe NVMe Solid State Drive
Keyboard
English International Backlit Silver
Mouse
Microsoft HID Device
Browser
Microsoft Edge
Antivirus
Trial version of McAfee
Have you tried the individual devices without the Hub? Could be one of those has a problem or the Hub itself is an issue. And it may be crucial as to whether the USB 2 or USB 3 ports are involved, USB 3 is supposed to provide more power. Also possible is using a self-powered Hub to lighten the load in the ports.
 

My Computers My Computers

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Hi,
thank you for your reply.
They all work fine without the hub.
The hub that causes the crash (although it didn't initially - I even used all 4 ports) supports USB 3.
I have now tried an old one (supporting USB 2) and so far it is working fine.
Maybe it just generates too much power (that's why I have to do a hard reset by disconnecting the battery and then holding down the power button for a few seconds).
 

My Computer My Computer

At a glance

Windows 11 Home Edition Version 22H2 (OS Buil...11th Generation Intel® Core™ i5-1135G7 Processor12GBIntel Iris Xe
OS
Windows 11 Home Edition Version 22H2 (OS Build 22621.3296)
Computer type
Laptop
Manufacturer/Model
Dell Inspiron 7506 2-in-1
CPU
11th Generation Intel® Core™ i5-1135G7 Processor
Memory
12GB
Graphics Card(s)
Intel Iris Xe
Monitor(s) Displays
15.6-inch FHD (1920 x 1080) Truelife
Screen Resolution
1920 x 1080
Hard Drives
512GB M.2 PCIe NVMe Solid State Drive
Keyboard
English International Backlit Silver
Mouse
Microsoft HID Device
Browser
Microsoft Edge
Antivirus
Trial version of McAfee
Every USB Hub that I have requires a external power source. I mean it depends on the device. If you have 2 in should be fine but 3+ you'll need that power adapter/source

Especially if it's a external HDD 2.5
 

My Computers My Computers

  • At a glance

    WiN11 ProXeon E5450 3.0GHZ (OC 3.6GHZ)8GB (2GBX4)NVIDIA Quadro K2200 4GB
    OS
    WiN11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom 775 System
    CPU
    Xeon E5450 3.0GHZ (OC 3.6GHZ)
    Motherboard
    ASUS PQ5-EM
    Memory
    8GB (2GBX4)
    Graphics Card(s)
    NVIDIA Quadro K2200 4GB
    Sound Card
    Onboard
    Monitor(s) Displays
    ASUS 24"
    Screen Resolution
    1080p
    Hard Drives
    1TB|750GB USB, 3 SSDs 2 240GB 1 128GB, 750GB HDD
    PSU
    650WATT Rosewill
    Case
    Rosewill with side Window
    Cooling
    5 Fans and a big HSK for cpu
    Keyboard
    Rosewill RGB
    Mouse
    Rosewill RGB
    Internet Speed
    AT&T 150MB DL\UP
    Browser
    FireFox
    Antivirus
    None
    Other Info
    I'm lucky to even be here after 6yrs from my car accident
  • At a glance

    WiN10 LTSCi7 2670QM 2.20GHZ8GB (2X4GB) DUAL ChannelIntel HD Graphics 3000
    Operating System
    WiN10 LTSC
    Computer type
    Laptop
    Manufacturer/Model
    Hp 8460p
    CPU
    i7 2670QM 2.20GHZ
    Motherboard
    Hp 161C
    Memory
    8GB (2X4GB) DUAL Channel
    Graphics card(s)
    Intel HD Graphics 3000
    Sound Card
    Intel high Def (basically onboard)
    Screen Resolution
    1366x768
    Hard Drives
    OS 128GB l Storage (caddy) 320GB
    PSU
    AC (IDK the watts)
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    A USB 3.0 in the Express Card Slot
I have rehabbed several 2.5" HDDs using the SATA connection in USB cases, similar to the WD My Passport and run on USB 5VDC only. The larger 3.5" HDDs require both 5VDC and 12VDC which is the need for self-power for the case.
 

My Computers My Computers

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I ran into this phenomenon on a dual drive bay a couple of years ago. Those bays are limited in total capacity (e.g. 8 TB total). That's because drives with bigger capacities usually draw more power. Net effect was on an older bay I could run 2x4TB drives, but only 1x8TB drive. Hopefully that makes sense. It's definitely possible to put more demand on a hub than it can supply. I'm in line with other posters who suggest (a) trying devices by themselves to make sure they work and (b) getting a sense of total draw demanding by devices vs. total power delivery capability of the hub.
HTH,
--Ed--
 

My Computers My Computers

  • At a glance

    Windows 11i7-8650U (8th Gen/Kaby Lake)16 GBIntel UHD Graphics 620
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo X380 Yoga
    CPU
    i7-8650U (8th Gen/Kaby Lake)
    Motherboard
    20LH000MUS (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Integrated Conexant SmartAudio HD
    Monitor(s) Displays
    FlexView Display
    Screen Resolution
    1920x1080
    Hard Drives
    Toshiba 1 TB PCIe x3 NVMe SSD
    external 5TB Seagate USB-C attached HDD
    PSU
    Lenovo integrated 65W power brick
    Case
    Laptop
    Cooling
    Laptop
    Keyboard
    Integrated Lenovo ThinkPad keyboard
    Mouse
    touchscreen, touchpad
    Internet Speed
    GbE (Spectrum/Charter)
    Browser
    all of em
    Antivirus
    Defender
    Other Info
    Purchased early 2019 as Windows Insider test PC
  • At a glance

    Windows 11Ryzen 5800X128 GB (4x32 DDR5-5600)NVIDIA 3070Ti
    Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Ryzen 5800X
    Motherboard
    Asrock B550 Extreme4
    Memory
    128 GB (4x32 DDR5-5600)
    Graphics card(s)
    NVIDIA 3070Ti
    Sound Card
    built-in
    Monitor(s) Displays
    2xDell 2707
    Screen Resolution
    1980x1200
    Hard Drives
    2XNVMe, multiple HDDs from 3 to 12 TB
    PSU
    Seasonic 650
    Case
    NZXT Flo 6
    Cooling
    dual-fan air cooler
    Keyboard
    Logitech Wave
    Mouse
    Logitech Logi
    Internet Speed
    GbE
    Browser
    all of 'em
    Antivirus
    Defender
    Other Info
    temperamental UEFI
Yes, all my devices work fine not only by themselves, but also with an USB 2 multiport hub.
I had also noticed that with the USB 3 one my Ethernet adapter got a bit warm. Not hot, but still a bit warm. Now with the USB 2 one it feels cooler.
Technically, my laptop should support USB 3.2, but maybe only one device at a time.
I guess there is nothing that can be done to solve this? Not a big problem, but I was just wondering if there is a tweak or something,
 

My Computer My Computer

At a glance

Windows 11 Home Edition Version 22H2 (OS Buil...11th Generation Intel® Core™ i5-1135G7 Processor12GBIntel Iris Xe
OS
Windows 11 Home Edition Version 22H2 (OS Build 22621.3296)
Computer type
Laptop
Manufacturer/Model
Dell Inspiron 7506 2-in-1
CPU
11th Generation Intel® Core™ i5-1135G7 Processor
Memory
12GB
Graphics Card(s)
Intel Iris Xe
Monitor(s) Displays
15.6-inch FHD (1920 x 1080) Truelife
Screen Resolution
1920 x 1080
Hard Drives
512GB M.2 PCIe NVMe Solid State Drive
Keyboard
English International Backlit Silver
Mouse
Microsoft HID Device
Browser
Microsoft Edge
Antivirus
Trial version of McAfee

Latest Support Threads

Back
Top Bottom