printer is not on the network


S

samu__carvalho

New member
Local time
11:42 AM
Posts
4
OS
Windows 10/11
After adding a printer to the computer by entering its IP address, an error message appears saying that the printer is not on the network. However, the printer is connected to the network via an Ethernet cable and displays a valid IP address (I verified this by pinging the printer's IP from the command prompt). Other computers can print to it without any issues (note: those that can print are running Windows 10, unlike the one with the problem, which is running Windows 11). Does anyone know how to fix this? Thanks!
 
Windows Build/Version
11

My Computer My Computer

At a glance

Windows 10/11
OS
Windows 10/11
Computer type
PC/Desktop
Manufacturer/Model
Dell OptiPlex
Where did the IP address come from? My printers, OfficeJet and LaserJet, are also connected via Ethernet cable and I get the IP from the printers' control panel.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
Where did the IP address come from? My printers, OfficeJet and LaserJet, are also connected via Ethernet cable and I get the IP from the printers' control panel.
Click to expand...
Exactly! The IP address was obtained through the control panel.
 

My Computer My Computer

At a glance

Windows 10/11
OS
Windows 10/11
Computer type
PC/Desktop
Manufacturer/Model
Dell OptiPlex
Have you tried different Ethernet cables or different ports on the Router? I have 8 devices connected to my 4-port Router with an added 8-port Switch, all Gigabit using CAT-5 cabling. My computers; are Win7, Win10, Win11 and Linux Mint.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
Have you tried different Ethernet cables or different ports on the Router? I have 8 devices connected to my 4-port Router with an added 8-port Switch, all Gigabit. My computers; are Win7, Win10, Win11 and Linux Mint.
Click to expand...
I haven't tested different ports on the router or the switch! But I think the issue might involve some configuration or error in Windows 11 because everything was working fine until a few days ago. Do you think that this problem is happen because some configuration is wrong in my Windows?
 

My Computer My Computer

At a glance

Windows 10/11
OS
Windows 10/11
Computer type
PC/Desktop
Manufacturer/Model
Dell OptiPlex
On the troublesome machine, I would remove the printer and its driver package, restart and reinstall printer to see if makes a difference.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
samu__carvalho said:
Do you think that this problem is happen because some configuration is wrong in my Windows?
Click to expand...
Quite possible. It's easy for software to get changed whether by an update, file corruption or some type of infection. I'd run SFC /SCANNOW from an Administrator Command Prompt and a full antivirus scan.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Berton said:
Quite possible. It's easy for software to get changed whether by an update, file corruption or some type of infection. I'd run SFC /SCANNOW from an Administrator Command Prompt and a full antivirus scan.
Click to expand...
glasskuter said:
On the troublesome machine, I would remove the printer and its driver package, restart and reinstall printer to see if makes a difference.
Click to expand...
Okay! Thank you all for the support. I'll try these options, and if something goes wrong, I'll come back here. Have a good day!
 

My Computer My Computer

At a glance

Windows 10/11
OS
Windows 10/11
Computer type
PC/Desktop
Manufacturer/Model
Dell OptiPlex
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