Printer Issues


Drybonz

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I'm not able to print in Windows 11... haven't used my printer for a bit, but was wondering if anyone else has had issues. It still recognizes the printer model in the device manager, but each time I try printing I get a generic error notification that it was "unable to print" (helpful). Thanks for any feedback you can offer.
 

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johnlgalt

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No issues here with my Brother MFC-L3770cdw.

Have you checked for an updated driver, and / or tried re-installing the current driver?

Also, check if your print spooler is on.....
 

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Drybonz

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Yeah, the last driver update for it was 2015, same driver that has been running on Win 10. Print spooler, I'm not sure how to check... I thought that was all automated.

*edit* Just checked print spooler in services... it is "running" and "automated".
 

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johnlgalt

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Might try reinstalling the driver over itself to see if it works.

Also, check printer properties - does it show the printer offline? Maybe the port has been changed automagically by Windows 11 and you need to change the port for it to work again, it's been known to happen in Windows.

What printer model?
 

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Drybonz

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I actually just figured it out. My color cartridge was low enough to prevent printing (even though it was not telling me this was the problem). I was able to go into the printer properties and disable the color cartridge and then it would print. Oddly, I didn't have to do this in the past, even though I don't use the color ink. Thanks for the replies.
 

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johnlgalt

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And thank you for reporting back. :D
 

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    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
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    1440p | 4k
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    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
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    Fractal Design Define 7 XL Dark ATX Full Tower Case
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    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
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    Windows 10 x64 Pro build 21H1
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    Dell Latitude E5470
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    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
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magilla

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No problems with HP OFFICEJET MFP or HP LASERJET printer
 

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Winuser

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I actually just figured it out. My color cartridge was low enough to prevent printing (even though it was not telling me this was the problem). I was able to go into the printer properties and disable the color cartridge and then it would print. Oddly, I didn't have to do this in the past, even though I don't use the color ink. Thanks for the replies.
I want to thank you for posting the solution to your printing problem. This may help someone with the same problem in the future. I remember years ago my printer stopped printing because one of the color cartridges was empty. I'm not sure but I think it was a HP printer. At the time I was not doing any color printing. All my prints were using black ink. I did get warning messages about the color cartridge being low. I don't know how many warnings I got but the printer finally stopped working until I replaced the color cartridge.
 

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    HP Envy x360 15-ds1083cl
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    AMD Ryzen 7 4700U 2.0GHZ
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erpster4

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maybe perhaps that problematic color ink cart either malfunctioned or the ink inside has dried up when the color ink has not been used for a very long time
 

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Jabiru

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I had an interesting printing problem similar to the above. I've used Win 11 in a HyperVM since it was released and had no printer problems with my HP 5520 inkjet in either the Win 11 VM or the Host Win 10. However, when I finally "upgraded" my host Win 10 instance via the Windows Installation Assistant my printer returned an error when I tried to print under the host Win 11. The error was generic with no codes and just said "failed to print", and the printer job status showed "error". I initially figured I'd just have to reinstall the driver, but I always like a challenge so I did some troubleshooting and discovered if I selected "Print directly to printer" it worked fine. To make a long story short, it turned out to be the printer spooler which apparently was hung, I suspect a memory management problem although several reboots failed to fix it. After restarting the spooler manually (and I'm still not too sure how I managed that), everything worked fine. Still don't know why, but it appears fixed at this point.
 

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The-Hive

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I actually just figured it out. My color cartridge was low enough to prevent printing (even though it was not telling me this was the problem). I was able to go into the printer properties and disable the color cartridge and then it would print. Oddly, I didn't have to do this in the past, even though I don't use the color ink. Thanks for the replies.
Great it's working (y) , If there is any updated drivers or accompanying software in the future look out for it as it may sort these issues out with win 11
 

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    Alienware Area 51m R2
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    10th Gen Core i9 10900K
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    32GB
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    Geforce RTX 2080 Super
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    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
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    Dell Inspiron 3501
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    11th Gen i-7 2.80 gb
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    16Gb
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spapakons

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In general, if an official driver from manufacturer is available, prefer that, avoid Windows Update. The official driver gives you a variety of features including ink level report, while a generic driver just prints and never warn you about any issues.
 

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    Windows 11 Pro 21H2 64-bit (build 22000.739)
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    Acer Extensa 5630EZ
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    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
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    Acer Extensa 5630
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    4GB
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    Mobile Intel(R) GMA 4500M (Mobile 4 series)
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    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
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    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
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    Windows 11 Pro v21H2 (build 22000.739)
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    PC/Desktop
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    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
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    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
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    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
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    Thermaltake Litepower RGB 550W Full Wired
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    Stock Intel CPU Fan, 1x 8cm fan at the back
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    Mitsumi 101-key PS/2
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    100Mbps
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    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 2.3 graphics drivers, WEI score 5.1

The-Hive

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I agree with @spapakons The best place is the manufacturers site to look, mine has had the same driver for over 4 years and works perfectly with 8.1, 10 and now 11.
 

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  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
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    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
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    16Gb
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    1920 x 1080
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    512Gb SSD
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spapakons

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For printers with many drivers such as PCL, PS etc, I found that the PCL driver renders graphics and colors much better than the PS driver, so prefer it. For network printers, if you have difficulties to connect it with the manufacturer's proprietary protocol, try connecting with TCP/IP instead.

For example, my very old HP Deskjet 895Cxi printer only had Windows 98 and Windows 2000 drivers. While Windows 2000 drivers work OK on Windows XP, they don't work on newer Windows, so I rely on Windows Update with the generic driver and I miss all the paper selections and other features I had in Windows XP. It really sucks. So use the official drivers when you can.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.739)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v21H2 (build 22000.739)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 2.3 graphics drivers, WEI score 5.1
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