Solved Canon printer question

Winuser · Thursday at 6:44 PM

Here is a pic of how my Brother printer and other devices show up when I look at the Network in File Explorer. The Brother shows more than once because it's an All-N-One printer.

Patsy1011 · Thursday at 7:44 PM

Hmmm. When it was still in the other room and I tried to fix the connection, I got to a point where that ssid was required to complete install. So, I think it is connected to router and that is why I keep getting the msg about the weak signal. Make sense?? Thanks.

Winuser · Thursday at 8:11 PM

Patsy1011 said:
Hmmm. When it was still in the other room and I tried to fix the connection, I got to a point where that ssid was required to complete install. So, I think it is connected to router and that is why I keep getting the msg about the weak signal. Make sense?? Thanks.

If the printer shows under Network in file explorer, right click on it and see if it shows a IP address. My Brother printers show a IP address of 10. 0.0.xx. That is a IP address that is definitely coming from my router's IP address and not the printer.

PenPusher · Friday at 6:12 AM

Do you have any near neigbours ? If there WiFi system is broadcasting on the same channel as yours? can lower the output power of your router therefore giving you low WiFi signal messages.

To test, get the WiFi Analyser app for Android (free), and scan for free channels using you mobile. WiFi Analyzer (open-source) – Apps on Google Play
Don't know if it's available for IPhones

(there are but IPhone apps cost $$$)

Patsy1011 · Friday at 9:26 AM

PenPusher said:
Do you have any near neigbours ? If there WiFi system is broadcasting on the same channel as yours? can lower the output power of your router therefore giving you low WiFi signal messages.

To test, get the WiFi Analyser app for Android (free), and scan for free channels using you mobile. WiFi Analyzer (open-source) – Apps on Google Play
Don't know if it's available for IPhones (there are but IPhone apps cost $$$)

Yes - do have near neighbors but this printer worked for two years - including the near neighbors. Thanks. Also, do not have mobile phone.

Patsy1011 · Friday at 9:33 AM

Winuser said:
Here is a pic of how my Brother printer and other devices show up when I look at the Network in File Explorer. The Brother shows more than once because it's an All-N-One printer.

View attachment 136146

Here is what I see when I right click on the printer in Network..I do see an ip addresss. So it is connecting thru the router, right? I haven't tried printing anything today - last evening it said all was connected so maybe diagnose by Canon did something. I'll let you know. Thanks again for your time.

Winuser said:
Here is a pic of how my Brother printer and other devices show up when I look at the Network in File Explorer. The Brother shows more than once because it's an All-N-One printer.

View attachment 136146

Winuser · Friday at 12:01 PM

Patsy1011 said:
So it is connecting thru the router, right?

That looks like a IP address for the router. Is the router further away from the printer than the printer is away from the laptop?

Patsy1011 · Friday at 1:29 PM

Yep. Printer 2 feet away. Router 9-10' away. I printed a text page this morn. No prob. Have not tried an image thru Photoshop ... Don't want to ruin my day. Will try later. Thanks.

Patsy1011 · Friday at 3:41 PM

Wellll....just tried to print thru Photoshop. Here's what came up:

Soooo, I went to the properties dialog box as suggested - no such dialog box. "Cannot communicate with the printer" - that's a new one.
Soooo part 2 -- went to the Canon menu, said "print" the image that gave me the above message. -- and it did. So I guess I just can't print from within P.S. -- the printer setup is apparently fine. Not happy that I can't print from PS and I fear any other apps that I may use. I will have to work on that. Thanks for all your help!!

Winuser · Friday at 7:41 PM

Have you tried installing the printer without using the Cannon software? If you haven't I'm going to suggest one more thing before you throw in the towel. If you don't have one, make a system image with the printer and the Cannon software still installed. Use a program such as the free version of Revo Uninstaller to uninstall all of the cannon software. Then delete the printer and restart the computer. If the printer is really connected to the router you should be able use Control Panel > Devices and Printers > Add Printer to install the printer without the Cannon software. If the printer can't be found you may have to use the menu screen on the printer to connect it to the Wi-Fi router. You will need to know the SSID of the router and the password to log in the printer.

Wynona · Friday at 8:59 PM

Patsy1011 said:
Oh - just read your finished post. I do turn it off for days at a time and only turn it on as needed. So that's not good??? I can leave it on as recommended but it seems like a waste of electricity...no? Thanks again.

I have two wireless printers. Both Stay turned off until I need them. When I tell it to print they turn themselves on and print what I have ordered. I have never kept my printers on at all. One is a black and white laser printer and the other is an inkjet. There have been months when I never used either of them to print and when I ordered something printed it's always performed. Just an FYI.

Patsy1011 · 2025-06-07T06:45:30-0400

Winuser said:
Have you tried installing the printer without using the Cannon software? If you haven't I'm going to suggest one more thing before you throw in the towel. If you don't have one, make a system image with the printer and the Cannon software still installed. Use a program such as the free version of Revo Uninstaller to uninstall all of the cannon software. Then delete the printer and restart the computer. If the printer is really connected to the router you should be able use Control Panel > Devices and Printers > Add Printer to install the printer without the Cannon software. If the printer can't be found you may have to use the menu screen on the printer to connect it to the Wi-Fi router. You will need to know the SSID of the router and the password to log in the printer.

I was able to print from another program important to me so I think I'm all set. Thanks again.

Patsy1011 · 2025-06-07T06:47:07-0400

Wynona said:
I have two wireless printers. Both Stay turned off until I need them. When I tell it to print they turn themselves on and print what I have ordered. I have never kept my printers on at all. One is a black and white laser printer and the other is an inkjet. There have been months when I never used either of them to print and when I ordered something printed it's always performed. Just an FYI.

Thanks for your FYI. It will be off until needed.

Winuser · 2025-06-07T09:00:43-0400

Wynona said:
I have two wireless printers. Both Stay turned off until I need them. When I tell it to print they turn themselves on and print what I have ordered. I have never kept my printers on at all. One is a black and white laser printer and the other is an inkjet. There have been months when I never used either of them to print and when I ordered something printed it's always performed. Just an FYI.

You have me curious. If your printers are turned off and not in sleep mode, how do they turn themselves on?

Berton · 2025-06-07T09:34:25-0400

Wynona said:
One is a black and white laser printer and the other is an inkjet

Only ever worked with a printer once that could do white printing, '94 and it was an Alps but not a laser, used ink sticks. Shop I worked in was a dealer.

I have a LaserJet and an Inkjet connected to my LAN via Ethernet cable to the Router, always on but sleep mode active.

Wynona · 2025-06-08T01:25:16-0400

Winuser said:
You have me curious. If your printers are turned off and not in sleep mode, how do they turn themselves on?

I don't have a clue!

Both of them are Brother.

Inkjet = MFC-J5855DW Laser = MFC-L2710DW

Wynona · 2025-06-08T01:27:40-0400

Berton said:
Only ever worked with a printer once that could do white printing, '94 and it was an Alps but not a laser, used ink sticks. Shop I worked in was a dealer.

I have a LaserJet and an Inkjet connected to my LAN via Ethernet cable to the Router, always on but sleep mode active.

Ha! Black ink on white paper.

Solved Canon printer question

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