Solved Canon printer question


Here is a pic of how my Brother printer and other devices show up when I look at the Network in File Explorer. The Brother shows more than once because it's an All-N-One printer.

Network devices.webp
 

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Hmmm. When it was still in the other room and I tried to fix the connection, I got to a point where that ssid was required to complete install. So, I think it is connected to router and that is why I keep getting the msg about the weak signal. Make sense?? Thanks.
 

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Patsy1011 said:
Hmmm. When it was still in the other room and I tried to fix the connection, I got to a point where that ssid was required to complete install. So, I think it is connected to router and that is why I keep getting the msg about the weak signal. Make sense?? Thanks.
Click to expand...
If the printer shows under Network in file explorer, right click on it and see if it shows a IP address. My Brother printers show a IP address of 10. 0.0.xx. That is a IP address that is definitely coming from my router's IP address and not the printer.
 

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Do you have any near neigbours ? If there WiFi system is broadcasting on the same channel as yours? can lower the output power of your router therefore giving you low WiFi signal messages.

To test, get the WiFi Analyser app for Android (free), and scan for free channels using you mobile. WiFi Analyzer (open-source) – Apps on Google Play
Don't know if it's available for IPhones :unsure: (there are but IPhone apps cost $$$)
 

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PenPusher said:
Do you have any near neigbours ? If there WiFi system is broadcasting on the same channel as yours? can lower the output power of your router therefore giving you low WiFi signal messages.

To test, get the WiFi Analyser app for Android (free), and scan for free channels using you mobile. WiFi Analyzer (open-source) – Apps on Google Play
Don't know if it's available for IPhones :unsure: (there are but IPhone apps cost $$$)
Click to expand...
Yes - do have near neighbors but this printer worked for two years - including the near neighbors. Thanks. Also, do not have mobile phone.
 

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Winuser said:
Here is a pic of how my Brother printer and other devices show up when I look at the Network in File Explorer. The Brother shows more than once because it's an All-N-One printer.

View attachment 136146
Click to expand...
Here is what I see when I right click on the printer in Network..I do see an ip addresss. So it is connecting thru the router, right? I haven't tried printing anything today - last evening it said all was connected so maybe diagnose by Canon did something. I'll let you know. Thanks again for your time.
c44.webp
Winuser said:
Here is a pic of how my Brother printer and other devices show up when I look at the Network in File Explorer. The Brother shows more than once because it's an All-N-One printer.

View attachment 136146
Click to expand...
 

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Patsy1011 said:
So it is connecting thru the router, right?
Click to expand...
That looks like a IP address for the router. Is the router further away from the printer than the printer is away from the laptop?
 

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Yep. Printer 2 feet away. Router 9-10' away. I printed a text page this morn. No prob. Have not tried an image thru Photoshop ... Don't want to ruin my day. Will try later. Thanks.
 

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Wellll....just tried to print thru Photoshop. Here's what came up:
dd.webp
Soooo, I went to the properties dialog box as suggested - no such dialog box. "Cannot communicate with the printer" - that's a new one.
Soooo part 2 -- went to the Canon menu, said "print" the image that gave me the above message. -- and it did. So I guess I just can't print from within P.S. -- the printer setup is apparently fine. Not happy that I can't print from PS and I fear any other apps that I may use. I will have to work on that. Thanks for all your help!!
 

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Have you tried installing the printer without using the Cannon software? If you haven't I'm going to suggest one more thing before you throw in the towel. If you don't have one, make a system image with the printer and the Cannon software still installed. Use a program such as the free version of Revo Uninstaller to uninstall all of the cannon software. Then delete the printer and restart the computer. If the printer is really connected to the router you should be able use Control Panel > Devices and Printers > Add Printer to install the printer without the Cannon software. If the printer can't be found you may have to use the menu screen on the printer to connect it to the Wi-Fi router. You will need to know the SSID of the router and the password to log in the printer.
 

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Patsy1011 said:
Oh - just read your finished post. I do turn it off for days at a time and only turn it on as needed. So that's not good??? I can leave it on as recommended but it seems like a waste of electricity...no? Thanks again.
Click to expand...
I have two wireless printers. Both Stay turned off until I need them. When I tell it to print they turn themselves on and print what I have ordered. I have never kept my printers on at all. One is a black and white laser printer and the other is an inkjet. There have been months when I never used either of them to print and when I ordered something printed it's always performed. Just an FYI.
 

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Winuser said:
Have you tried installing the printer without using the Cannon software? If you haven't I'm going to suggest one more thing before you throw in the towel. If you don't have one, make a system image with the printer and the Cannon software still installed. Use a program such as the free version of Revo Uninstaller to uninstall all of the cannon software. Then delete the printer and restart the computer. If the printer is really connected to the router you should be able use Control Panel > Devices and Printers > Add Printer to install the printer without the Cannon software. If the printer can't be found you may have to use the menu screen on the printer to connect it to the Wi-Fi router. You will need to know the SSID of the router and the password to log in the printer.
Click to expand...
I was able to print from another program important to me so I think I'm all set. Thanks again.👍
 

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1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
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Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
Wynona said:
I have two wireless printers. Both Stay turned off until I need them. When I tell it to print they turn themselves on and print what I have ordered. I have never kept my printers on at all. One is a black and white laser printer and the other is an inkjet. There have been months when I never used either of them to print and when I ordered something printed it's always performed. Just an FYI.
Click to expand...
Thanks for your FYI. It will be off until needed.:-)
 

My Computer My Computer

At a glance

1113th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz8 gb
OS
11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad
CPU
13th Gen Intel(R) Core(TM) i5-1335U 1.30 GHz
Memory
8 gb
Screen Resolution
1900x1200
Hard Drives
500 gb ssd
Wynona said:
I have two wireless printers. Both Stay turned off until I need them. When I tell it to print they turn themselves on and print what I have ordered. I have never kept my printers on at all. One is a black and white laser printer and the other is an inkjet. There have been months when I never used either of them to print and when I ordered something printed it's always performed. Just an FYI.
Click to expand...
You have me curious. If your printers are turned off and not in sleep mode, how do they turn themselves on?
 

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    OS
    Windows 11 Pro 25H2
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    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
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    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
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  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
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    Windows Defender
Wynona said:
One is a black and white laser printer and the other is an inkjet
Click to expand...
Only ever worked with a printer once that could do white printing, '94 and it was an Alps but not a laser, used ink sticks. Shop I worked in was a dealer.

I have a LaserJet and an Inkjet connected to my LAN via Ethernet cable to the Router, always on but sleep mode active.
 

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    Win11 Pro RTM Version 24H2 Build 26100.4202
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    Laptop
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    Dell Vostro 3400
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    Intel Core i5 11th Gen. 2.40GHz
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    Win11 Pro RTM Version 24H2 Build 26100.4202
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    Manufacturer/Model
    Dell Vostro 5890
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    Intel Core i5 10th Gen. 2.90GHz
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Winuser said:
You have me curious. If your printers are turned off and not in sleep mode, how do they turn themselves on?
Click to expand...
I don't have a clue! :-) Both of them are Brother.

Inkjet = MFC-J5855DW Laser = MFC-L2710DW
 

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System One System Two

  • At a glance

    Windows 11 23H2 22631.2861Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90...16384 MBytesIntel UHD Graphics 630
    OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!

  • At a glance

    Windows 11Intel Core i7 (10th gen) 1070016 GBIntel UHD Graphics 630
    Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
Berton said:
Only ever worked with a printer once that could do white printing, '94 and it was an Alps but not a laser, used ink sticks. Shop I worked in was a dealer.

I have a LaserJet and an Inkjet connected to my LAN via Ethernet cable to the Router, always on but sleep mode active.
Click to expand...
Ha! Black ink on white paper. :cool:
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 23H2 22631.2861Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90...16384 MBytesIntel UHD Graphics 630
    OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
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    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
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    Hard Drives
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    Seagate ST1000DM003-1SB102
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    HP
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    Logitech Wave K350
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    That's all Folks!

  • At a glance

    Windows 11Intel Core i7 (10th gen) 1070016 GBIntel UHD Graphics 630
    Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
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    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
But nice to have white print on colored construction paper.
 

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System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Wynona said:
I don't have a clue! :-) Both of them are Brother.

Inkjet = MFC-J5855DW Laser = MFC-L2710DW
Click to expand...
I have a MFC-L2730DW and if I press and hold the power button the printer turns off and will not go back online until I press the power button. When my printer finishes a print job it will go into sleep mode after a preset time. If it stays idle it will eventually go into deep sleep mode. Looking at the user manual for your printer, I see your printer has the same sleep features as my printer. Just to make sure I just turned off my printer and sent a print job to it and the printer did not turn back on. When you say that you turn off your printers, do you do it by holding the power button?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel Core i7-10700K16GB (8GB PC4-19200 DDR4 SDRAM x2)NVIDIA GeForce GTX 1050 TI
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
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    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
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    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    Webroot SecureAnywhere CE 26.1

  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Winuser said:
I have a MFC-L2730DW and if I press and hold the power button the printer turns off and will not go back online until I press the power button. When my printer finishes a print job it will go into sleep mode after a preset time. If it stays idle it will eventually go into deep sleep mode. Looking at the user manual for your printer, I see your printer has the same sleep features as my printer. Just to make sure I just turned off my printer and sent a print job to it and the printer did not turn back on. When you say that you turn off your printers, do you do it by holding the power button?
Click to expand...
My HP LaserJet and OfficeJet connected by Ethernet to Router work the same way.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
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