Printer problems


esebm

Well-known member
Member
Local time
12:44 AM
Posts
171
OS
win 11
Guys, my PC (win 11-25H2, Brother DCP-L2540DW) has stopped printing. PC is connected via Ethernet (router), my wife's Laptop is connected via Wi_Fi, does not print either.
Her desktop is connected via USB, prints fine.
The printer Wi-Fi is set up, SSID, router key, green Wi-Fi light is on.
I have tried all kinds of things but no dice.
The PC lists the printer as default, new driver installed, does not print test page. The print queue shows entries, but with an error message.
Can someone please help?
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home build
    CPU
    Ryzen 5600G
    Motherboard
    B450 Tomahawk Max
    Memory
    32 GB DDR4
    Graphics Card(s)
    on board
    Monitor(s) Displays
    LG 27MR400
    Screen Resolution
    1280 x 1024
    Hard Drives
    SSD
    Internet Speed
    3MB/s
    Browser
    Opera
    Antivirus
    Windows
This answer is under the assumption that on the 2 devices that will not print, your printer is set up as direct wireless and NOT
as a shared printer by name.( ie by the computer name/printer name of the device connected to the printer with usb)

Since the PC connected to the printer can print but network computers can't print, it indicates a wireless networking problem in the printer, most likely its ip address has changed and the computers are looking for its old ip address. I always assign a static ip address to the wifi side of my wireless printers to prevent this from happening. Here are some things to try. Check to see if you can print after each one.

On the computers that will not print, run the troubleshooter. Setting>system>troubleshoot>other troubleshooters>Printer>Run

On the computers that will not print wirelessly, restart Print Spooler Search for Services, select Services System from search results, select run as administrator. Find "Print Spooler" in the list of services and restart the service.

Try Power Cycle Everything : Turn off the printer, all computers, and router. Wait 30 seconds. Turn the router back on and wait for internet connectivity, then turn on the printer and computers. That may well straighten it out.

Ensure your computer is connected to the exact same Wi-Fi network as the printer. Most have 2.4GHz and 5GHz bands; ensure both devices are on the same band.

If any computer still will not print wirelessly, uninstall the printer on that computer, restart, then reinstall printer.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457

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