Solved Problem printing


Sven1458

Active member
Member
Local time
3:58 PM
Posts
59
OS
Windows11 pro
Hi all,

I have a laptop and a desktop; both came with win 10 and have been upgraded to win 11 winver 22H2 22621.2283
The laptop is wirelessly connected to a HP Deskjet 4155e, the desktop is wired to a HP inkjet 1000 J110.
While on windows 10 both worked just fine, but after upgrading to win 11 they have the same problem:

In any program when I click on print, the printer icon appears in the notification area and when I click on it, it shows me the Print Queue with the progress indicator running from left to right. Sometimes it will print, sometimes it will not and tells me “Error”. I then right click on the printer icon and select go to “Bluetooth and devices, printer and scanner”. I then click on the printer, and it gets me to the next page and from there I click on “run the troubleshooter”. Shortly after starting the troubleshooter the printer starts printing. My laptop is only used by me, and I know how to get it going, but the desktop is used by People with less Computer skills, and they then call me to fix it. I was hoping that the next update to Windows would take care of this, but no luck. Also, I used Driver updater to see if I have an outdated driver, again no luck.
 
Windows Build/Version
22H2 22621.2283

My Computer

System One

  • OS
    Windows11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 mhz 6 co
    Memory
    32 gb
    Screen Resolution
    1920x1080
    Hard Drives
    3.63 tb
Hello, Here are all the things I can think of to try.

1. Open services. Make sure Print Spooler is running and set to automatic. Restart print spooler.
2.. Be on the safe side and verify you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer
(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

3. For the deskjet 4155e apply the firmware update dated 8/31/23

4, The printers were installed under Windows 10. I would uninstall both printers AND the printer software. Then restart the machines. DO NOT use a driver updater. Reinstall the printers using the latest drivers on HP site. HP Smart is available to install the Deskjet 4155e

If the issues continues run HP Print and Scan Doctor Official HP Print and Scan Doctor for Windows | Free Download hppsdr.exe

5. Repair install Windows 11 using the latest iso from Microsoft. Repair Install Windows 11 with an In-place Upgrade Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Thanks for all the suggestions. Good thing the weekend is coming up. Hopefully i have time to get to it.
Thanks again
 

My Computer

System One

  • OS
    Windows11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 mhz 6 co
    Memory
    32 gb
    Screen Resolution
    1920x1080
    Hard Drives
    3.63 tb
HP software is notorious for problems like this. It can be hard to completely uninstall before reinstalling. I would uninstall and then use Ccleaner or similar to vacuum up all the leftovers.
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3374
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
Hi all,

I have a laptop and a desktop; both came with win 10 and have been upgraded to win 11 winver 22H2 22621.2283
The laptop is wirelessly connected to a HP Deskjet 4155e, the desktop is wired to a HP inkjet 1000 J110.
While on windows 10 both worked just fine, but after upgrading to win 11 they have the same problem:

In any program when I click on print, the printer icon appears in the notification area and when I click on it, it shows me the Print Queue with the progress indicator running from left to right. Sometimes it will print, sometimes it will not and tells me “Error”. I then right click on the printer icon and select go to “Bluetooth and devices, printer and scanner”. I then click on the printer, and it gets me to the next page and from there I click on “run the troubleshooter”. Shortly after starting the troubleshooter the printer starts printing. My laptop is only used by me, and I know how to get it going, but the desktop is used by People with less Computer skills, and they then call me to fix it. I was hoping that the next update to Windows would take care of this, but no luck. Also, I used Driver updater to see if I have an outdated driver, again no luck.
Hi there
This method still works !!!

@glasskuter too :

From a very old post of mine sharing printers between XP and W7 - just change the machine around for the appropriate.


("Stand alone" Network printers can be done slightly similarly BTW).

assume the computers are call XPMACHINE and W7MACHINE.

1) Ensure Printer on XP machine is shared - assume it's called SHAREDPRINTER.

2) On the Network Browsing on your W7 machine ensure you can "See" the Printer share.

Now on the W7 machine do the following (doesn't matter if it's X-86 or x-64).

3) Control Panel==> add LOCAL (Yes LOCAL) printer. I know it's on a Network but hold your horses -- what we are actually doing is "Poodlefaking" the W7 machine into thinking it's running the printer.

4) Create NEW port==>Local port

5) Portname is \\XPMACHINE\SHAREDPRINTER

6) Now W7 will load a driver and you'll be able to print on the XP machine.

Simple

(For a "Network stand alone printer") at 4) chose TCPIP port
and at 5) enter the IP address.


If the printer is on the W7 machine and you want to print on the XP machine then do the same instructions on the XP machine --
port name in this case will be \\W7MACHINE\SHAREDPRINTER

(Of course you need to ensure Network discovery is on, allow remote connections to this computer etc. So you can see both computers when browsing your network - Then you can either hard wire the printer to 1 computer and still use it on the other or set it up as an independent stand alone network printer if it has that feature available e.g wifi). The disadvantage to hard wiring on one machine is that if the machine is switched off -- no printer !!!.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
Hi Jimbo45,
The printers are not shared. They are connected to a specific Computer. the 4155 is on the laptop and the 1000 is on the desktop.
 

My Computer

System One

  • OS
    Windows11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 mhz 6 co
    Memory
    32 gb
    Screen Resolution
    1920x1080
    Hard Drives
    3.63 tb
Glasskuter,
I did the scannow thing and it found and repaired files. Now i have to wait and see if the problem is solved.
Thanks for your help
 

My Computer

System One

  • OS
    Windows11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 mhz 6 co
    Memory
    32 gb
    Screen Resolution
    1920x1080
    Hard Drives
    3.63 tb
Another thing to try with the desktop is to uninstall the HP driver and re download from here,
I would use the basic drivers for now.

1696631308722.png

Once downloaded right click the driver and select show more options. Select troubleshoot compatibility. In the new troubleshooting pane select yes to the first question then select 'none of the above' for the second. Wait for it to load select 'Do you want us to apply recommended compatibility settings for you? select yes. Once it shows that the diagnostic action has been done install the driver. Reboot and test it out.


1696632158869.png


As for the HP Deskjet 4155e open HP Smart, select Printer settings, Advanced settings and it should show the online settings for the printer and status. I've always given my printers a static IP address and seems to work the best for me.

Network, networking, Network address.
There are good HP videos on YT on how to set it up.
My settings will be different to yours so just an example.

1696633222809.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
When i click on advanced settings i get this
 

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My Computer

System One

  • OS
    Windows11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 mhz 6 co
    Memory
    32 gb
    Screen Resolution
    1920x1080
    Hard Drives
    3.63 tb
When i click on advanced settings i get this
Do you use Edge as your default browser?
If you do check Browser Essential is showing in the toolbar otherwise it's under settings. Open it and turn off VPN.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
Well, the printer is doing just fine now, so i mark it solved
 

My Computer

System One

  • OS
    Windows11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 mhz 6 co
    Memory
    32 gb
    Screen Resolution
    1920x1080
    Hard Drives
    3.63 tb
Update:
I changed the "let windows manage your printer" to Select as default printer. I get a warning that windows will no longer manage the printer, but now it works every time i try.
 

My Computer

System One

  • OS
    Windows11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz, 2208 mhz 6 co
    Memory
    32 gb
    Screen Resolution
    1920x1080
    Hard Drives
    3.63 tb
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