problem with external dvd


S

sallyr

New member
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windows 11
I have a dell on windows 11 and have just got a dell external dvd but cannot use it. i need a step by step guide as i can only find how to take it out of its box, which I have done. Any help please?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
I have a couple of those drives as newer Notebooks started coming without the internal ODD [size, weight considerations] and now some Desktops don't have them. I just plug into a USB port as specified, USB 2 or USB 3, and Windows should recognize. Should be able to use it just as if internal. I used mine to copy a CD just last Friday.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Sorry but the step by step instructions are simply to plug it into a USB port. Windows will supply the driver for the drive. That's it.

Have you checked the cable is good?

I have a 2013 Asus external DVD drive and every PC (include two Win11 PCs) I connect it too works without issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.3476)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX MERC 310) RX 7900XT
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1 X 1TB (OS) 2X TB, 1 X 1TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 23H2 (Build 22631.4391)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad X1 Carbon (Gen 12)
    CPU
    Intel Core Ultra 7 165U vPro® Processor
    Motherboard
    Vendor
    Memory
    32 GB LPDDR5X-6400MHz (Soldered)
    Graphics card(s)
    Intel Graphics
    Sound Card
    Onboard
    Monitor(s) Displays
    14" 2.8K OLED, Anti Reflection, Touch, HDR 500, 400 nits, 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    1 TB SSD M.2 2280 PCIe Gen4 Performance TLC Opal
    PSU
    Vendor
    Case
    Lenovo
    Cooling
    Vapor Chamber Cooling
    Mouse
    Touchpad: Haptic Touchpad
    Keyboard
    Backlit, Black with Fingerprint Reader and WWAN
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    202. Build Your Own laptop.
    vPro Certified Model: vPro Enterprise
Thank you but it doesnt. I dont know if its the laptop, the external dvd or me. I have tried several different dvds but they wont play.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
What do you mean about the cable being good? i have plugged it into the port and it is working, but just not playing on laptop.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
What is on the DVDs you are trying? I use the free VLC Video LAN for playing movies on DVD and Audio CDs. Just checked a recording captured from TV 10 years ago [Bad Men of Missouri [B&W] and Billy the Kid], works fine.

Can you open the disc in File Explorer and see a list of the contents on it?

I also have a couple of External USB Floppy Disk Drives that work but won't boot unless changing the BIOS settings.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
sallyr said:
Thank you but it doesnt. I dont know if its the laptop, the external dvd or me. I have tried several different dvds but they wont play.
Click to expand...
If you're trying to play movie DVDs, Windows 11 no longer includes an application for that by default.

For DVDs, there are free players. VLC is one.

Things get trickier if you wish to play commercial BluRay disks. Trickier yet if you wish to play UHD (4k) BluRays.
 

My Computers

System One System Two

  • OS
    Windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) G.Skill DDR5 6400 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    BeQuiet! Straight Power 12 1500W
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    SilverStone Technology XE360-TR5, with 3 Phanteks T30 fans
    Keyboard
    Cherry Streaming (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    2000/300 Mbps (down/up)
    Other Info
    Arris G36 modem/router
  • Operating System
    windows 11 26100.3915
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
They are pre recorded ballet, painting tutorials and dog training! I will have a look at file explorer, i think the video came up when I looked before but no contents. I have another look.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
This is what you should see in File Explorer for commercial DVD movies [this is for "10"], it was the same number of files for the movies I got from the TV:

1726608071934.png
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Sometimes, you need to associate a program with the .VOB file for it to play. If you have VLC, open the VIDEO_TS folder and find a .VOB file and double click on it. Windows should ask you for a program to play it. Find VLC Player in the list and choose that (or any DVD playing software you have e.g. Power DVD, JRivers Media Player).
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F30 Sep 27, 2024)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    900 Mbps/300 Mbps Trooli FTTP
    Browser
    Firefox
    Antivirus
    Eset Nod32
Yes, ive got that sort of list but when i click on one, it says file has an extension not recognised by windows media player legacy
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
sallyr said:
Yes, ive got that sort of list but when i click on one, it says file has an extension not recognised by windows media player legacy
Click to expand...
Windows Media Player legacy can't play DVD's. See my post VLC Player is free.
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F30 Sep 27, 2024)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    900 Mbps/300 Mbps Trooli FTTP
    Browser
    Firefox
    Antivirus
    Eset Nod32
If i try and install vlc it wants to make xhanges to my device....if i reject, it wont install.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
sallyr said:
If i try and install vlc it wants to make xhanges to my device....if i reject, it wont install.
Click to expand...
Welcome to the forum, Sally 🙏

Many programs being installed say that. It’s safe. VLC is fine. Millions upon Millions of users.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
I hope it is all working for you now? If it is, don't forget to click the SOLVED button :thumbsup:
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F30 Sep 27, 2024)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    900 Mbps/300 Mbps Trooli FTTP
    Browser
    Firefox
    Antivirus
    Eset Nod32
Well, it has worked with one dvd but with another it says vlc unable to open, check log for details.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
sallyr said:
Well, it has worked with one dvd but with another it says vlc unable to open, check log for details.
Click to expand...

Could be corrupt or it could be in a complicated format. When was the last time you watched that disk?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Never! It was still in its cover. Part of a set, so i will check the rest in the morning...have a headache now!
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 3511
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