Recent Crash/Reboot for no reason


Shawn

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Found my computer restarted and was suspicious so I ran the reliability monitor and found it crashed. I then ran the WinDbg program and do not understand where the error is. So I came here and rant the V2 Log for bigger brains than mine to figure out what the actual error is and the possible source of the reboot. (It crashed during sleep mode if that means anything).

This is the second crashI've had in 7 days. The prior one occurred and dmp file showed ntkrnlmp.exe as the crash point. So I ran the update of Win 11 to the newest version: 22H2. Now I have this crash to contend with.

My computer is a 6-month-old HP OMEN 40L.

thanks in advance.

Oh, here's the Onedrive link to the V2 log:

shawn
 
Windows Build/Version
22H2
Last edited:

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

Shawn

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It crashed again. This time the dmp file showed ntkrnlmp.exe as the crash point. Attaching new file.
I just found out it crashed again when I woke it up to type these words. This crash looks the same as the post above.

Here's the V2 logs
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

wiganken

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I see that your PC has a HDD, not an SSD. In that case try running CHKDSK /R in a command window.

After that try running the batch file. It takes about 15 minutes.: -
 

Attachments

  • Tuneup.bat
    5.4 KB · Views: 2

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD

Shawn

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I see that your PC has a HDD, not an SSD. In that case try running CHKDSK /R in a command window.

After that try running the batch file. It takes about 15 minutes.: -
My primary is an SSD: 512 GB WD Black PCIe® NVMe
My secondary is a HDD.

Thanks, I'll run the checkdisk.

But what errors are showing up in the V2 log? I can't make heads or tails of it and the Windbg does not show any Image Name for possible crash point.

thanks
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

wiganken

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Oops. The batch file contains a series of Windows commands and so it is safe to run. Give that a go as well.

I am not expert enough to comment on the V2 log.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD

Shawn

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Check Disk of HDD showed no errors. [see below]

I ran the bat file: sfc, dism and chkdsk of primary drive all came back clean

--shawn





1668551780595.png
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

Shawn

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As I dug into the dump file again, I found the image name elsewhere in the file: dam.sys. That looks like something related to sleep mode from what I can research. My crashes have occurred during sleep/hibernate. I had sleep problems on my last two window boxes. What's up with that?
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

wiganken

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You state "(It crashed during sleep mode if that means anything)". I searched the internet using the phrase "computer crashed during sleep mode" and found several possibilities. Too many to mention here so I suggest you do the same search. Search results show that one possibility is to turn off hybrid sleep but also look at other things like driver and BIOS/UEFI updates.

Hope you get it fixed.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD

Shawn

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Windows 10 forum was able to read the files and found the wireless card was erroring out (although I use LAN). Unfortunately, updating the driver still did not help as it crashed again tonight after trying to wake it up.

Per the forum requirements (which seems pointless at this point): V2 Log


No dump file was created.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

Shawn

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Thread Starter
Local time
11:10 AM
Posts
26
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OS
11
Since the crashes have stayed steady (up to today with no dump files or obvious errors in the event viewer) and no one can read the V2 logs, I guess I'll roll back my 22H2 version.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

Shawn

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Thread Starter
Local time
11:10 AM
Posts
26
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OS
11
Going to turn off sleep mode for a few days and see what happens.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

Shawn

Member
Thread Starter
Local time
11:10 AM
Posts
26
Visit site
OS
11
I am proceeding through hardware stress test (UEFI), then driver validation next per Windows 10 forum help.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Omen 40L
    CPU
    i7-12700K
    Memory
    16
    Graphics Card(s)
    3070
    Hard Drives
    512 GB WD Black PCIe® NVMe
    1 TB 7200 rpm SATA HDD
    PSU
    800 W 80 Plus Gold certified ATX power supply
    Cooling
    120 mm RGB liquid cooler

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