Solved Remove a printer with driver not available


Lazzarone

Lazzarone

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Hello,
my Window's version is 22H2 (build SO 22621.521) I tried to install a network printer with "Add Device" button (please, consider I have italian version, so my English translation of buttons or system messages could be not accurate). Windows found SHARP MX-2614N - SHARP_MX2614_4507242600 and added it, but without drivers. I installed the drivers (yes, I could think about before...) and I added manually a network printer SHARP MX-2614N PCL6. All works fine, but I still have one entry on my printers list and I cannot remove it. Somebody can help me telling me how could I remove it?
Here is a snapshot of my printers list.
Lista.jpg​
(Driver non disponibile -> Driver not available / Trova driver -> find a driver)
 

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Hello Lazzarone, and welcome. :-)

You can try to remove the printer using one of the available options in the tutorial below.

www.elevenforum.com

Remove Printer in Windows 11

This tutorial will show you how to remove a printer from your Windows 11 computer. If you have a printer added to the computer you no longer want installed, you can remove it. Option One: Remove Printer in "Printers & scanners" Settings Option Two: Remove Printer in "Bluetooth & devices"...
www.elevenforum.com www.elevenforum.com
 

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Many thanks for your fast reply.
Method one doesn't work (if I click on the printer nothing happens)
Method two doesn't work (such printer is not in printers list)
Method three doesn't work (such printer is not in printers folder)
Method four doesn't work (such printer is not in printers queue)
Methods five and six don't work (again, the entry I want to delete doesn't appear in such lists)
So, it seems this printer doesn't exist, except in the list "Printers and Scanners".
Anyway, my system works fine, so treat it as a low priority problem. If I cannot resolve it, I don't care at all.
 

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Ciao Lazzarone, just look again into 4th option: in the Device Manager (devmgmt.msc), go to the View tab and mark the Show hidden devices. After that, look for a printer that will be slightly faded (leggermente sbiadito) and uninstall it...

.Screenshot.png
 
Last edited:

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Hello everyone,
I face the same problem with the same issues Lazzarone had: Printer with "drivers unavailable" only appearing in list of printers in a non-clickable window.

For me, the solution was as follows:

  1. Open settings (WIN + I)
  2. Bluetooth and Devices
  3. At the top: Click "Show more devices"
  4. Scroll down until you see the printer
  5. Here you can click the ... menu (as you would expect in the printers list)
  6. Remove the device.
No other method worked for me.
 

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Awesome, thank you for this, @energeneer. Solved my issue perfectly!
 

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energeneer said:
Hello everyone,
I face the same problem with the same issues Lazzarone had: Printer with "drivers unavailable" only appearing in list of printers in a non-clickable window.

For me, the solution was as follows:

  1. Open settings (WIN + I)
  2. Bluetooth and Devices
  3. At the top: Click "Show more devices"
  4. Scroll down until you see the printer
  5. Here you can click the ... menu (as you would expect in the printers list)
  6. Remove the device.
No other method worked for me.
Click to expand...
Dear Energeneer,

Your awesome method solved my issue. Thank you very much!
 

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i9-13980HX+i5-8265u
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Thank you @energeneer . I have been searching for this solution for a long time.
Only Windows would require "show more devices" to deal with a device you can already see!
 

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energeneer said:
Hello everyone,
I face the same problem with the same issues Lazzarone had: Printer with "drivers unavailable" only appearing in list of printers in a non-clickable window.

For me, the solution was as follows:

  1. Open settings (WIN + I)
  2. Bluetooth and Devices
  3. At the top: Click "Show more devices"
  4. Scroll down until you see the printer
  5. Here you can click the ... menu (as you would expect in the printers list)
  6. Remove the device.
No other method worked for me.
Click to expand...

I have the same problem. But when I go to Bluetooth and Devices there's no "show more devices" at the top of the screen. It's the Canon printer that is stuck. Any ideas?

Pr.png
 

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RFS said:
I have the same problem. But when I go to Bluetooth and Devices there's no "show more devices" at the top of the screen. It's the Canon printer that is stuck. Any ideas?

View attachment 73519
Click to expand...

Hello, :alien:

Are you able to use another option below to remove it?

www.elevenforum.com

Remove Printer in Windows 11

This tutorial will show you how to remove a printer from your Windows 11 computer. If you have a printer added to the computer you no longer want installed, you can remove it. Option One: Remove Printer in "Printers & scanners" Settings Option Two: Remove Printer in "Bluetooth & devices"...
www.elevenforum.com www.elevenforum.com
 

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    Windows 11 Pro for WorkstationsIntel i7-8700K 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GD...
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    Intel i7-8700K 5 GHz
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    ASUS ROG Maximus XI Formula Z390
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    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    CyberPower CP1500PFCLCD
    Galaxy S23 Plus phone

  • At a glance

    Windows 11 ProSnapdragon X Elite (12 core) 3.42 GHz16 GB LPDDR5x-7467 MHz
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
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    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
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    Chrome and Edge
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    Microsoft Defender
Brink said:
Hello, :alien:

Are you able to use another option below to remove it?

www.elevenforum.com

Remove Printer in Windows 11

This tutorial will show you how to remove a printer from your Windows 11 computer. If you have a printer added to the computer you no longer want installed, you can remove it. Option One: Remove Printer in "Printers & scanners" Settings Option Two: Remove Printer in "Bluetooth & devices"...
www.elevenforum.com www.elevenforum.com
Click to expand...
I've been through this tutorial and nowhere is the printer to be found except in the blutooth and printers section of settings.
 

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RFS said:
I've been through this tutorial and nowhere is the printer to be found except in the blutooth and printers section of settings.
Click to expand...

Just to confirm, did you set Device Manager to Show hidden devices first to see if it will then show in Device Manager?
 

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    OS
    Windows 11 Pro for Workstations
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    PC/Desktop
    Manufacturer/Model
    Custom self build
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    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
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    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
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    Microsoft Defender
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    CyberPower CP1500PFCLCD
    Galaxy S23 Plus phone

  • At a glance

    Windows 11 ProSnapdragon X Elite (12 core) 3.42 GHz16 GB LPDDR5x-7467 MHz
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
Brink said:
Just to confirm, did you set Device Manager to Show hidden devices first to see if it will then show in Device Manager?
Click to expand...
Yes - it's not there either.

But I've found the solution almost by accident. The "show more devices" is not at the top of the screen. If I select my new Brother printer, this option is at the bottom of the screen for that device. That gets me to the old Control Panel Devices and Printers screen and I've deleted it there.

PR2.png
 

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  • At a glance

    Windows 11 Home 24H2 RPIntel I3-1010016 GBNvidia GT 1030
    OS
    Windows 11 Home 24H2 RP
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel I3-10100
    Motherboard
    MSI H410M-PRO
    Memory
    16 GB
    Graphics Card(s)
    Nvidia GT 1030
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung EVO 970 NVMe SSD 256 Gb
    Samsung QVO 870 SATA SSD 2 Tb
    PSU
    ATX 450W
    Keyboard
    Logitech
    Mouse
    Logitech Wireless
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 2021 Plus

  • At a glance

    Windows 11 HomeIntel i3-810016 GbNvidia GT 720
    Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-build
    CPU
    Intel i3-8100
    Motherboard
    Gigabyte Z370 D3
    Memory
    16 Gb
    Graphics card(s)
    Nvidia GT 720
    Sound Card
    Motherboard default
    Monitor(s) Displays
    Philips 27-inch
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 960 NVMe SSD 256 Gb
    Seagate 2 Tb HDD
    PSU
    ATX 450W
    Keyboard
    Microsoft
    Mouse
    Logitech Wireless
    Internet Speed
    930 Mb down / 120 Mb up
    Browser
    Edge
    Antivirus
    Windows Defender
Great news. :party:
 

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  • At a glance

    Windows 11 Pro for WorkstationsIntel i7-8700K 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GD...
    OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    TerraMaster F8 SSD Plus NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Amazon Basics Wired Full Keyboard MD005
    Mouse
    Logitech MX Master 4
    Internet Speed
    2 Gbps Download and 100 Mbps Upload
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    CyberPower CP1500PFCLCD
    Galaxy S23 Plus phone

  • At a glance

    Windows 11 ProSnapdragon X Elite (12 core) 3.42 GHz16 GB LPDDR5x-7467 MHz
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
energeneer said:
Hello everyone,
I face the same problem with the same issues Lazzarone had: Printer with "drivers unavailable" only appearing in list of printers in a non-clickable window.

For me, the solution was as follows:

  1. Open settings (WIN + I)
  2. Bluetooth and Devices
  3. At the top: Click "Show more devices"
  4. Scroll down until you see the printer
  5. Here you can click the ... menu (as you would expect in the printers list)
  6. Remove the device.
No other method worked for me.
Click to expand...
I just created an account to say thank you to @energeneer! Nothing else worked, even the powershell options (which couldn't even see the printer), but this did. Thank you!

Very poor UX from MS to make this so difficult!
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell
energeneer said:
Hello everyone,
I face the same problem with the same issues Lazzarone had: Printer with "drivers unavailable" only appearing in list of printers in a non-clickable window.

For me, the solution was as follows:

  1. Open settings (WIN + I)
  2. Bluetooth and Devices
  3. At the top: Click "Show more devices"
  4. Scroll down until you see the printer
  5. Here you can click the ... menu (as you would expect in the printers list)
  6. Remove the device.
No other method worked for me.
Click to expand...

Thanks, quick google search to here with a very easy fix ! (New Laptop, we going OCD on this)
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
LENOVO Yoga 9i Pro
Opening Device Manager, Showing Hidden Devices, and then looking under WSD Print Provider instead of Printers / Print Queues was what did it for me. I didn't realize there were multiple places that printers could show up.
 

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Windows 11
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell
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