Scanned files in public documents folder not accessible to all users

I have a desktop computer with Windows 11 and a laptop with Windows 10. My wife has accounts on these computers as well.

I have a printer attached to my desktop computer and I use this to scan my bank account statements when they arrive each month. I save the scanned statements in PDF form in my public documents folder in my desktop computer. I then copy the PDF file to the public documents folder in my laptop computer.

When my wife tries to open these files from her account on the desktop computer, she cannot do so and she receives this message “Access to the file was denied. The file at...... is not readable. It may have been moved or removed, or file permissions may be blocking access”.

However, when she opens these files in her account on the laptop computer, there is no problem and they open normally. This is only a recent problem covering the last half a dozen or so scans; before that, the problem didn’t exist.

Strangely, if I delete the problem files from the desktop computer and copy these same files back from the laptop computer to the desktop computer, the problem goes away and my wife can access them normally from her account on the desktop computer.

Can anyone suggest why this might be happening, please?

save the pdfs to the c:/ drive in a new folder.

Hi,
I have no idea what might have caused it but first up I would check the users' permissions in the folder you put your scans into.
In order to do so right click on your folder with scanned documents, go to Properties, then Security tab and thoroughly check each and every position on the "Group and user names" list.

Sorry, missed this before. Security tab shows folder is accessible to Everyone!