Sleep/display problem

win11 will not turn off the display no matter the settings. Also, it won't go to sleep no matter the settings.
Thought maybe 3rd party app or something was preventing it but I tried booting into safe mode but the results were the same.

Any ideas on what to look for? Similar threads on sleeping issues proved fruitless.

Display driver corruption can cause display & sleep problems that can defy diagnosis.
I suggest you go to Lenovo support then download & reinstall your display driver even if it is the same version as you have now.

If that does not fix it then I suggest you post the results of this command in order to avoid misunderstandings during more detailed checks.
PowerCfg -a



Best of luck,
Denis

OK, I uninstalled the driver (there are 2 listed in dev mgr) amd radeon graphics and nvidia geforce rtx 3060

While uninstalling at one point I was down to just the MS basic driver and the laptop went to sleep and the display turned off. BUT the driver got automatically re-installed and I was back to square one. I tried it again and couldn't get it to repeat the fix because it just auto updates. That tells me it is the driver but I guess I'm screwed. You can't download graphics drivers for this beast.

results of the power command were...
C:\Windows\System32>PowerCfg -a
The following sleep states are available on this system:
Standby (S0 Low Power Idle) Network Disconnected

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S2)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Standby (S3)
The system firmware does not support this standby state.
This standby state is disabled when S0 low power idle is supported.

Hibernate
Hibernation has not been enabled.

Hybrid Sleep
Standby (S3) is not available.
Hibernation is not available.
The hypervisor does not support this standby state.

Fast Startup
Hibernation is not available.

Standby (S0 Low Power Idle) Network Connected
Connectivity in standby is not supported.

Your computer does not sleep in the sense that term has had for over two decades i.e. S3 Sleep.
Yours goes into an idle condition when the display is turned off [by, for example, Power options]. That idle condition is called S0 Modern standby [aka S0 Low power idle].
We can discuss that but first would you check the Turn off the display setting in your Power options.

eclas said:

You can't download graphics drivers for this beast

Click to expand...

Aren't these your drivers?
You should get a shorter list if you put in your serial number.
Just download them [the ones I looked at were all downloaded as .exe files] and run them. They should handle both removing older versions, if they need to, and installing the new versions.

I agree that the behaviour of the MS Basic driver does confirm that drivers are at the heart of the problem.


All the best,
Denis

When you go to Device Manager, there should be an option to delete the device and also to delete the local driver. If you were always reloading a local corrupt driver, this should fix that problem. Now, when you reload the device, you will also reload a new driver instead of loading the existing local driver.

ok, installed all 3 of those drivers even tho they were for a slightly different model #
They were older than my current drivers but I chose to do a Clean installation on all of them.
Result unfortunately is the same. Display never turns off.

Doesn't entering your serial number set Lenovo to list only the drivers for your specific computer?
What is your Power options, Turn off the display setting?

Denis

it didn't list the graphics driver when I tried to manually look. at least i didn't see it. Now that I installed the old drivers and went back to lenovo support it re-installed my graphics driver. and drum roll...
same result
quite frustrating.
Thanks for the ideas.
anything else to try?

Power options

set to 1 minute for display and 2 for sleep both on battery and not

eclas said:

it didn't list the graphics driver when I tried to manually look. at least i didn't see it. Now that I installed the old drivers and went back to lenovo support it re-installed my graphics driver. and drum roll...
same result
quite frustrating.
Thanks for the ideas.
anything else to try?

Click to expand...

When Ms reinstalls the wrong driver after you install the driver that works can you roll back the driver in device manager?

eclas said:

set to 1 minute for display

Click to expand...

So your computer should be entering S0 Modern standby after 1 minute of user inactivity.

You are going to have to investigate any 'Power requests' that might be keeping your display on. It can get rather tortuous. I hate doing this.
Run this command in an Admin Terminal window [The command works for both cmd & PowerShell].
PowerCfg /Requests

If the results are
then your problem has nothing to do with 'Power requests' keeping your display on. Which would only seem to leave a system malfunction or a faulty video driver, I think.


Denis

that command did say NONE for all

and ref rolling back...that doesn't seem possible. it worked that 1 time and I can't seem to reproduce it. It showed the standard MS driver when it worked but everything looked fine and before I knew it the driver got replaced.

eclas said:

that command did say NONE for all

Click to expand...

Try3 said:

Which would only seem to leave a system malfunction or a faulty video driver, I think.

Click to expand...

It seems to me that the correct behaviour with the MS Basic display driver indicates that there is no system malfunction.
So we're back to the display driver. But you've explored that possibility rather thoroughly already.
And I assume you have no special display-related or sleep-related utilities running because you would have said so by now.

I'm afraid that I'm stumped. I cannot think of any suggestions that would not be a complete waste of your time.

Oh, hang on. Create a new user for test purposes [local, for simplicity] and see if the problem continues.
Add Local User Account - ElevenForumTutorials
I'm expecting the answer, yes [because the MS Basic display driver behaviour was correct]. So that idea is as unlikely to be useful as suggesting SFC or a Repair install.
SFC - ElevenForumTutorials
Repair Install Windows 11 with an In-place Upgrade - ElevenForumTutorials



Denis

I looked further at lenovo and did find the win 11 graphics driver. Installed with no change.
No 3rd party utilities running.
I have an image so maybe I'll try the nuclear option when I have the time.
This thing is still under warranty and this problem has been ongoing.
I'd bet my life at this point that it's the driver but I can see no way to fix it. I've tried every possible one I think.
Thanks so much for trying and if I ever figure this out I will post the fix.

eclas said:

This thing is still under warranty

Click to expand...

eclas said:

if I ever figure this out

Click to expand...

Don't bother trying to figure it out.
Use your warranty.
Make Lenovo figure it out or replace the computer with one that does not have this problem.

Best of luck,
Denis

I finally did find a driver that works. Thanks for all the help people