Sound gone on laptop


Hazel123

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Windows 11 Home 25H2
No sound today on laptop. Volume is on full. Ran the sound troubleshooter and got an AI thing that said did you hear that beep (no) then said it would update the audio driver - I'm sure it didn't change anything and it made no difference. Could it be hardware?
 
Windows Build/Version
26200.8457

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  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
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    Other Info
    Originally came installed with a 500gb H10 Optane ssd
  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
Do 3.5mm or Bluetooth audio out devices work?
 

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At a glance

Windows 11 Pro
OS
Windows 11 Pro
Do 3.5mm or Bluetooth audio out devices work?
I don't know. Not sure what that means :-) So I just ran the HP hardware test in bios. It said audio passed. Turned on and sound is back again :unsure: The only thing I'm aware that changed this evening, was firefox updated. But system sounds weren't working either. I had already tried restarting twice before.
 

My Computers My Computers

  • At a glance

    Windows 11 Home 25H2Core i5-1035G132gb
    OS
    Windows 11 Home 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd
  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
Hard telling. What I was referring to was 3.5mm (headphones type connection) and Bluetooth paired speakers. Was just going to narrow down whether or not the internal hardware speakers were bad or not. Glad it works again.
 

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At a glance

Windows 11 Pro
OS
Windows 11 Pro
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