System Will Not Go To Sleep


Caxtin

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Microsoft Windows 11 Pro 64-bit 22631 Multiprocessor Free
Dell XPS 8960 (Purchased September, 2024)
Intel UHD Graphics 770 (Embedded)
NVIDIA GeForce RTX 4060 Ti (In use)

I have spent so much time looking for solution to put my system when it reaches it's set time. It will not go to sleep. The display will turn off at set time, but not the system.
I have been working with Dell. Every time they send me some links, they all will NOT be for Windows 11. I spoke to the support, still not help. I was asked if the system can be sent to them to troubleshoot, and returned to me, at their expense. This will be a logistical nightmare, for my PC not going to sleep. It's my work PC.

When "Make my device sleep after" reaches:
- Power button light goes off.
- Graphic card light stays on.
- Processor fan keeps running.
- Power supply fan keeps running.
- Power supply light stays on.
- Hard drive light keep blinking.

So, the only things that stay on are the monitors and the power button light.
Please, if you have any solution for me to try, please, please, let it be for Windows 11 Pro.
Everything I get from Dell, I cannot find the section to select what am supposed to select.
Since Dell is not helping me find the solution, I now come to the community for help.

By the way, I have updated all possible updates for Windows and for Dell, including the BIOS.

Cheers
 
Windows Build/Version
Windows 11 Pro. 24H2 (OS Build 26 100.2161)

My Computers

System One System Two

  • OS
    Microsoft Windows 11 Pro 64-bit 22631 Multiprocessor Free
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell. Precision Tower 5810
    CPU
    Intel(R) Xeon(R) CPU E5-1607 v3 @ 3.10GHz
    Motherboard
    Dell Inc. Base Board. 0K240Y
    Memory
    Total: 16.00 GB Usable: 15.92 GB
    Graphics Card(s)
    NVIDIA Quadro K2200. Quadro K2200.
    Sound Card
    Sound Blaster Audigy Fx. NVIDIA High Definition Audio - Integrated
    Monitor(s) Displays
    Dell Monitors SE2417HG
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB ATA CT1000BX500SSD1 SCSI Disk Device
    2TB ATA ST2000DM008-2FR1 SCSI Disk Device
    2TB ATA ST31500341AS SCSI Disk Device
    Keyboard
    Dell Keyboard
    Mouse
    Vertical Wireless Mouse - 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels
    Internet Speed
    945 Mbs (Down) 32 Mbs (Up)
    Browser
    Google Chrome. Firefox. Opera.
    Antivirus
    Windows Defender
    Other Info
    TP-Link Gigabit PCI Express Adapter (Ethernet 802.3)
    Sophos TAP Adapter Provider (Ethernet 802.3)
  • Operating System
    Microsoft Windows 11 Home 64-bit. 22631 Multiprocessor Free
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15-3530
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U
    Motherboard
    Dell Inc. 0122F5
    Memory
    Total Memory: 16.00 GB Usable Memory: 15.69 GB
    Graphics card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    (1) Intel® Smart Sound Technology for Bluetooth® Audio (2) Intel® Smart Sound Technology for USB Audio (3) Realtek Audio
    Monitor(s) Displays
    Integrated
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe PC SN740 NVMe WD 512GB
    PSU
    Integrated
    Mouse
    Integrated
    Keyboard
    Integrated
    Internet Speed
    143 Mbs Down / 43 Mbs Up
    Browser
    Google Chrome . Firefox
    Antivirus
    Windows Defender
Try sending it to sleep and then if it still doesn't do it, open a elevated command prompt and type in:
powercfg /requests

then post a screenshot of it here, this is just to see if anything is preventing it to sleep.

Then try running the IdleClock.exe from the attached and keep your hands off the mouse and keyboard, the clock is suppose to get bigger and if it resets to 0, that means something it resetting the idle clock.
 

Attachments

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen Processor 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    32GB using 2x16GB modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1024GB/1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
Try sending it to sleep and then if it still doesn't do it, open a elevated command prompt and type in:
powercfg /requests

then post a screenshot of it here, this is just to see if anything is preventing it to sleep.

Then try running the IdleClock.exe from the attached and keep your hands off the mouse and keyboard, the clock is suppose to get bigger and if it resets to 0, that means something it resetting the idle clock.
The IdleClock keeps to the same size; the timer just running.

Sleep1.jpgSleep2.jpg
 

My Computers

System One System Two

  • OS
    Microsoft Windows 11 Pro 64-bit 22631 Multiprocessor Free
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell. Precision Tower 5810
    CPU
    Intel(R) Xeon(R) CPU E5-1607 v3 @ 3.10GHz
    Motherboard
    Dell Inc. Base Board. 0K240Y
    Memory
    Total: 16.00 GB Usable: 15.92 GB
    Graphics Card(s)
    NVIDIA Quadro K2200. Quadro K2200.
    Sound Card
    Sound Blaster Audigy Fx. NVIDIA High Definition Audio - Integrated
    Monitor(s) Displays
    Dell Monitors SE2417HG
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB ATA CT1000BX500SSD1 SCSI Disk Device
    2TB ATA ST2000DM008-2FR1 SCSI Disk Device
    2TB ATA ST31500341AS SCSI Disk Device
    Keyboard
    Dell Keyboard
    Mouse
    Vertical Wireless Mouse - 2.4GHz Optical Vertical Mice : 3 Adjustable DPI 800/1200/1600 Levels
    Internet Speed
    945 Mbs (Down) 32 Mbs (Up)
    Browser
    Google Chrome. Firefox. Opera.
    Antivirus
    Windows Defender
    Other Info
    TP-Link Gigabit PCI Express Adapter (Ethernet 802.3)
    Sophos TAP Adapter Provider (Ethernet 802.3)
  • Operating System
    Microsoft Windows 11 Home 64-bit. 22631 Multiprocessor Free
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15-3530
    CPU
    13th Gen Intel(R) Core(TM) i7-1355U
    Motherboard
    Dell Inc. 0122F5
    Memory
    Total Memory: 16.00 GB Usable Memory: 15.69 GB
    Graphics card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    (1) Intel® Smart Sound Technology for Bluetooth® Audio (2) Intel® Smart Sound Technology for USB Audio (3) Realtek Audio
    Monitor(s) Displays
    Integrated
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe PC SN740 NVMe WD 512GB
    PSU
    Integrated
    Mouse
    Integrated
    Keyboard
    Integrated
    Internet Speed
    143 Mbs Down / 43 Mbs Up
    Browser
    Google Chrome . Firefox
    Antivirus
    Windows Defender
@Caxtin - That part looks good, I am out of ideas at the moment. If I think of anything, I will comment again.
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen Processor 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    32GB using 2x16GB modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1024GB/1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
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