The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2


Couple of BSOD crashes this morning.

After the first, I ran the V2 Log Collector again - here are the results. At the end of this first run, system crashed again.

Immediately after rebooting, I ran the log collector again (no crash). Results from second run.
 

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
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My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
Other Info
purchased May/2018

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
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Other Info
purchased May/2018
Has this suddenly started to give more BSOD crashes or is it about the same as you had before you swapped the memory?

If it is crashing more I would start in safe mode and see if it is stable. Safe mode does not load 3rd party drivers and therefore if it continues to crash in safe mode we can deduce that it is a hardware problem.

www.elevenforum.com

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...
www.elevenforum.com www.elevenforum.com

I would also run another memtest86 to check you still have no errors.
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Intel Core i58GB
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface
    CPU
    Intel Core i5
    Memory
    8GB
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

  • At a glance

    Win 11Intel i5 - 10th gen8GBIntel Iris plus
    Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus
Seems to be more crashes, but can be stable for several hours. I haven't figured out what combination of active software increases the frequency.

I disabled the Intel Driver and Support Assistant Tray, which I had recently installed when trying to get all my drivers up-to-date. I will probably uninstall it, as I did not find it useful. I also disabled the startup utility BrCcBoot, which is a printer utility that I rarely use. And also HPNotifications, which isn't doing anything for me.

I'll try the Safe Mode with Networking soon.
 

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
Other Info
purchased May/2018
Ran the machine in Safe Mode (didn't get networking, even though I chose that option) for an hour or so this morning. No major problems, but none of the MS 365 programs (Word, Outlook, etc) would run. Ran almost everything else in an attempt to stress the system.

Upon restart, however, I got the BSOD, but with a new error -
Stop Code: DRIVER_UNLOADED_WITHOUT_CANCELING_PENDING_OPERATIONS
what failed: Netwtw06.sys

(previously it had always been stop code BAD_POOL_CALLER)

The bugcheck read: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ce (0xfffff80155bf64b0, 0x0000000000000010, 0xfffff80155bf64b0, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 14904809-b887-402f-ae4a-c46165841fb4.

I've saved the new V2 Log Collector
 

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
Other Info
purchased May/2018
I'm away at the moment and can't access my debugging tools. Not sure if that latest crash is connected but it is the Intel network driver. You can check and update it if there is a newer one.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Intel Core i58GB
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface
    CPU
    Intel Core i5
    Memory
    8GB
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

  • At a glance

    Win 11Intel i5 - 10th gen8GBIntel Iris plus
    Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus
I'll look into updating the driver. Update was successful

In the meantime, I've turned off wifi on my machine as I am normally hard-wired to the router.
 
Last edited:

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
Other Info
purchased May/2018
Crashed again (BAD_POOL_CALLER), so that wasn't it.
 

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
Other Info
purchased May/2018
Any advice on doing a clean install of Windows 11?
 

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
Other Info
purchased May/2018
Try off 'Turn on fast Start-up' in Windows > Power Option! try reboot and check event viewer after reboot.
 

My Computer My Computer

At a glance

Windows 11 25H2i9 285KCorsair Vengeance RGB 48GB DDR 9200mt/s 2 x 24gbNVIDIA RTX 4080 Foundation Editon 16 GB
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
i9 285K
Motherboard
MSI Z890 MEG ACE
Memory
Corsair Vengeance RGB 48GB DDR 9200mt/s 2 x 24gb
Graphics Card(s)
NVIDIA RTX 4080 Foundation Editon 16 GB
Sound Card
EVGA NU Audio
Monitor(s) Displays
Acer Predator X35 35-inch Curved G-Sync Ultimate 200Hz
Screen Resolution
3440 x 1440 G-Sync
Hard Drives
M.2 Samsung Pro 1100 1TB
M.2 Samsung Pro 990 1TB HDD 1TB
PSU
EVGA SuperNOVA 1300 X3
Case
EVGA case D77
Cooling
EVGA CLCx 380 Liquid / Water CPU Cooler
Keyboard
EVGA Z10
Mouse
EVGA Torq X10
Internet Speed
900 mb/s
Browser
Mircosoft Edges Google and Bing
Antivirus
Kaspersky Internet
Other Info
Logitech Z906 THX 5.1 Surround Sound Speakers SPDIF
Changing the power settings did not eliminate the BSOD
 

My Computer My Computer

At a glance

Windows 11Intel i7-8550U16GBIntel UHD Graphics 620
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel i7-8550U
Motherboard
HP 837D - KBC Version 02.41.00
Memory
16GB
Graphics Card(s)
Intel UHD Graphics 620
Monitor(s) Displays
3, including built-in
Hard Drives
2 - 1TB SSDs
PSU
stock
Case
stock
Cooling
stock
Keyboard
external - USB
Mouse
external trackball - wireless
Browser
Firefox
Antivirus
Defender, Malwarebytes
Other Info
purchased May/2018
I know this is an old thread, but I would like to share my knowledge about this.

I followed this steps to get to the root cause of the problem:
  1. Follow instructions (step 1-3) on:
    Code: 
    https://learn.microsoft.com/en-us/windows-hardware/drivers/download-the-wdk
  2. Open command-shell (cmd) with admin rights
  3. Change directory to:
    Code: 
    C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\
  4. Open event viewer > Windows Logs > System > Actions > Filter Current Log > Event sources: BugCheck
  5. Copy dump path "A dump was saved in: <dump-path>"
  6. Execute in console:
    Code: 
    dumpchk.exe path-to-dump
  7. In the last lines you will see the root cause:
    1. PROCESS_NAME the program which caused the crash
    2. IMAGE_NAME the module which caused the crash
    3. Arg1 - Arg4: the reason why Windows decided to stop working
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
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