the installation failed in the SAFE_OS phase with an error during BOOT operation


Jerry06

Jerry06

Well-known member
Local time
5:39 AM
Posts
24
OS
Windows 11 25H2
I used an USB drive to upgrade Windows 11 to 24h2 and get the following message

I get a following message

0xc1900101 - 0x20017

the installation failed in the SAFE_OS phase with an error during BOOT operation
Click to expand...

I looked at the logs created from setupdiag.exe. The error seems to be coming from OEM16.dll but who knows

I did the following already


sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth
Deleted Windows Windows\WindowsUpdate\SoftwareDistribution
removed the network cable connected
Removed hidden drivers from device manager

Today
I'll try again using a DVD with the network drivers disabled

What should I try next?
 

My Computer My Computer

At a glance

Windows 11 25H2AMD R7 5700g32GbMSI NVIDIA RTX 3050
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self Built
CPU
AMD R7 5700g
Motherboard
ASROCK B550 PG Velocita
Memory
32Gb
Graphics Card(s)
MSI NVIDIA RTX 3050
Sound Card
Realtek ALC1220 Audio Codec
Monitor(s) Displays
1 Viewsonic
Screen Resolution
1920 x 1080
Hard Drives
3 1Tb SSD, 1 256Gb SSD, 1 Tb SSD
PSU
RAIDMAX Thunder RGB RX-735AP-R 735 W
Case
Cougar MX331 Mesh
Cooling
5 Assorted brands
Keyboard
Dell 101 key Standard keyboard
Mouse
Microsoft
Internet Speed
FIOS
Browser
Chrome
Antivirus
MalwareBytes
This worked for my multi-boot system:
vxmartin said:
An obscure one:

installation failed in the safe-os phase with an error during boot operation. ERROR 0xC1900101 - 0x20017

If multi-boot, delete all except default.
You can add them back after upgrade.

You might want to do a bcdedit export and import before and after the upgrade.
Click to expand...
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz, 2208GBIntel(R) UHD Graphics 630
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Dell Optiplex 3070
CPU
Intel(R) Core(TM) i5-9500T CPU @ 2.20GHz, 220
Memory
8GB
Graphics Card(s)
Intel(R) UHD Graphics 630
Monitor(s) Displays
Generic PnP Monitor
Hard Drives
Samsung SSD 850 Pro 512GB Disk drive
Keyboard
HID Keyboard Device
Mouse
HID-compliant mouse
Browser
Firefox
Antivirus
Defender
Could you please provide all the logs generated by setupdiag?
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
The zip file was to large for the forum to process.

here is a list of the files If you want any specific file let me know.

CompatData_2024_10_06_13_46_22_00000021.xml
CompatData_2024_10_06_13_46_27_00000021.xml
CompatData_2024_10_06_13_48_55_00000140.xml
CompatData_2024_10_06_13_48_59_006f0018.xml
CompatData_2024_10_06_13_50_08_006f0018.xml
CompatData_2024_10_06_14_39_57_00000021.xml
CompatData_2024_10_06_14_39_59_00000021.xml
CompatData_2024_10_06_14_40_01_00000021.xml
CompatData_2024_10_06_14_40_05_00000140.xml
CompatData_2024_10_06_14_43_07_006f0018.xml
CompatData_2024_10_06_14_44_10_006f0018.xml
ScanResult.xml
setupact.log
setupact_rollback.log
setupapi.offline.20240401_072605.log
setupapi.offline.log
setupapi.upgrade.log
SetupDiagResults.log

the setupact.log and setupapi.upgrade.log are the files that make the file so large.. The Total zip file is 10.4 mb.
 

My Computer My Computer

At a glance

Windows 11 25H2AMD R7 5700g32GbMSI NVIDIA RTX 3050
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self Built
CPU
AMD R7 5700g
Motherboard
ASROCK B550 PG Velocita
Memory
32Gb
Graphics Card(s)
MSI NVIDIA RTX 3050
Sound Card
Realtek ALC1220 Audio Codec
Monitor(s) Displays
1 Viewsonic
Screen Resolution
1920 x 1080
Hard Drives
3 1Tb SSD, 1 256Gb SSD, 1 Tb SSD
PSU
RAIDMAX Thunder RGB RX-735AP-R 735 W
Case
Cougar MX331 Mesh
Cooling
5 Assorted brands
Keyboard
Dell 101 key Standard keyboard
Mouse
Microsoft
Internet Speed
FIOS
Browser
Chrome
Antivirus
MalwareBytes
If the file is too large, then please just upload the .zip to a file sharing site such as OneDrive or Google Drive.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Torus said:
If the file is too large, then please just upload the .zip to a file sharing site such as OneDrive or Google Drive.
Click to expand...

Here is a one drive link to the file

Logs.zip
 

My Computer My Computer

At a glance

Windows 11 25H2AMD R7 5700g32GbMSI NVIDIA RTX 3050
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self Built
CPU
AMD R7 5700g
Motherboard
ASROCK B550 PG Velocita
Memory
32Gb
Graphics Card(s)
MSI NVIDIA RTX 3050
Sound Card
Realtek ALC1220 Audio Codec
Monitor(s) Displays
1 Viewsonic
Screen Resolution
1920 x 1080
Hard Drives
3 1Tb SSD, 1 256Gb SSD, 1 Tb SSD
PSU
RAIDMAX Thunder RGB RX-735AP-R 735 W
Case
Cougar MX331 Mesh
Cooling
5 Assorted brands
Keyboard
Dell 101 key Standard keyboard
Mouse
Microsoft
Internet Speed
FIOS
Browser
Chrome
Antivirus
MalwareBytes
Thanks, please create a backup and then could you please open an elevated command prompt and then enter the following command:

Code: 
pnputil /delete-driver oem16.inf /uninstall /reboot

The system may reboot so please ensure you close any applications and save any important documents before running the above. Please let me know if it fails or not.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
With "AMD" PC, disabling AMD-V in BIOS during installation solves this error (works for some)
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25h2Intel 10980XEG.Skill TridentZ RoyaleEVGA RTX 2080Ti Hydro Copper
    OS
    Windows 11 Pro 25h2
    Computer type
    PC/Desktop
    CPU
    Intel 10980XE
    Motherboard
    Asus Rampage VI Extreme Encore
    Memory
    G.Skill TridentZ Royale
    Graphics Card(s)
    EVGA RTX 2080Ti Hydro Copper
    Sound Card
    Asus
    Monitor(s) Displays
    Dell 27"
    Hard Drives
    Intel Optane P5801X
    Samsung 9100 Pro
    PSU
    Seasonic Prime TX 1000W
    Case
    Lian Li A77F
    Cooling
    Watercooling
    Keyboard
    Logitech MX keys
    Mouse
    Logitech MX Master 3S
    Browser
    Edge Canary
    Antivirus
    Kaspersky

  • At a glance

    Windows 11 Pro 24h2
    Operating System
    Windows 11 Pro 24h2
    Computer type
    Laptop
    Manufacturer/Model
    Asus Pro
I want to say thank you to everyone in who suggested their thought and ideas. The drivers are kernel drivers which I'll have to make another post for

Thanks again all
 

My Computer My Computer

At a glance

Windows 11 25H2AMD R7 5700g32GbMSI NVIDIA RTX 3050
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self Built
CPU
AMD R7 5700g
Motherboard
ASROCK B550 PG Velocita
Memory
32Gb
Graphics Card(s)
MSI NVIDIA RTX 3050
Sound Card
Realtek ALC1220 Audio Codec
Monitor(s) Displays
1 Viewsonic
Screen Resolution
1920 x 1080
Hard Drives
3 1Tb SSD, 1 256Gb SSD, 1 Tb SSD
PSU
RAIDMAX Thunder RGB RX-735AP-R 735 W
Case
Cougar MX331 Mesh
Cooling
5 Assorted brands
Keyboard
Dell 101 key Standard keyboard
Mouse
Microsoft
Internet Speed
FIOS
Browser
Chrome
Antivirus
MalwareBytes
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