- Local time
- 10:58 AM
- Posts
- 6
- OS
- Windows 11
Hello,
I have an ASUS Vivobook with Windows 11, Model: M1603Q. Lately, I've been experiencing random blue screens on this relatively new laptop. Despite three visits to Geek Squad in the past two weeks (I have coverage), the issue persists. Recently, they returned it to me and asked me to complete the Windows 11 installation process myself. Unfortunately, my computer is not detecting any internet connections.
To work around this, I had to use the command prompt to disable the connection requirement, allowing me to proceed with the Windows installation without an internet connection. I have attempted to install every WLAN driver available for my model from ASUS's support site, using a USB drive for the process. (Vivobook 16X OLED (M1603, AMD Ryzen 5000 series)|Laptops For Home|ASUS Global)
However, every time I install the drivers and restart the computer, the Device Manager shows no changes. I am reluctant to return to Geek Squad as their only solution has been to perform system restores, rather than addressing the root cause of the problem.
The initial restore they did worked fine, and I didn't encounter this issue. Do you have any suggestions on how I can resolve this problem?
I have an ASUS Vivobook with Windows 11, Model: M1603Q. Lately, I've been experiencing random blue screens on this relatively new laptop. Despite three visits to Geek Squad in the past two weeks (I have coverage), the issue persists. Recently, they returned it to me and asked me to complete the Windows 11 installation process myself. Unfortunately, my computer is not detecting any internet connections.
To work around this, I had to use the command prompt to disable the connection requirement, allowing me to proceed with the Windows installation without an internet connection. I have attempted to install every WLAN driver available for my model from ASUS's support site, using a USB drive for the process. (Vivobook 16X OLED (M1603, AMD Ryzen 5000 series)|Laptops For Home|ASUS Global)
However, every time I install the drivers and restart the computer, the Device Manager shows no changes. I am reluctant to return to Geek Squad as their only solution has been to perform system restores, rather than addressing the root cause of the problem.
The initial restore they did worked fine, and I didn't encounter this issue. Do you have any suggestions on how I can resolve this problem?
- Windows Build/Version
- Windows 11
My Computers
System One System Two
-
- OS
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- ASUS Vivobook - Model: M1603Q
-
- Operating System
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- Acer
- Memory
- 8gb