Solved Unable to switch users concurrently in Windows 11 Pro


Spartan

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I got a message from a friend saying:

I've added a second account besides my main account (an MS account I've used elsewhere). I've also enabled Fast User Switching in the Group Policy Editor. But I'm still unable to switch to the other account while still being logged onto the first account

image.jpg

He is on Windows 11 Pro build 23H2, anything in particular that I could check for to fix this?
 
Last edited:

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    Windows 11 ProIntel Core Ultra 9 386HSamsung 32GB LPDDR5X 8533 RAMGeForce RTX 5070 Ti 12GB GDDR7
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus G14 GU405AR
    CPU
    Intel Core Ultra 9 386H
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    ASUS
    Memory
    Samsung 32GB LPDDR5X 8533 RAM
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    GeForce RTX 5070 Ti 12GB GDDR7
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    4-speaker (dual-force woofer) system with Smart Amplifier Technology, 2 Tweeters
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  • At a glance

    Windows 11 EducationAMD Ryzen 9 27016GB LPDDR5X 7500 RAMnVIDIA GeForce RTX 5050 8GB GDDR7
    Operating System
    Windows 11 Education
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    Laptop
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    ASUS ROG Zephyrus G14 GA403UH
    CPU
    AMD Ryzen 9 270
    Memory
    16GB LPDDR5X 7500 RAM
    Graphics card(s)
    nVIDIA GeForce RTX 5050 8GB GDDR7
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    Realtek
    Monitor(s) Displays
    14' ROG Nebula Display 3K OLED 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    Samsung 990 PRO 4TB SSD
    PSU
    Rectangle Conn, 200W AC Adapter
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    Thermal Grizzly Conductonaut
    Mouse
    ASUS ROG Chakram X Origin Gaming Mouse
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    AVG Internet Security
See if one of these links is useful:



 
Last edited:

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Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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Windows 10
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HP
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Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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Error message says the user already logon open the Task Manager and from Users tab check who is logon.
 

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Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
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HP Pavilion
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AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Error message says the user already logon open the Task Manager and from Users tab check who is logon.
No that error message is saying that the main user is logged on but he is trying to logon the 2nd user account he has by doing CTRL + ALT + DEL then choosing switch user, when he does that, he can see the other user which is a Microsoft Account, when he clicks on it, he gets that error message.
 

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  • At a glance

    Windows 11 ProIntel Core Ultra 9 386HSamsung 32GB LPDDR5X 8533 RAMGeForce RTX 5070 Ti 12GB GDDR7
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus G14 GU405AR
    CPU
    Intel Core Ultra 9 386H
    Motherboard
    ASUS
    Memory
    Samsung 32GB LPDDR5X 8533 RAM
    Graphics Card(s)
    GeForce RTX 5070 Ti 12GB GDDR7
    Sound Card
    4-speaker (dual-force woofer) system with Smart Amplifier Technology, 2 Tweeters
    Monitor(s) Displays
    INNOCN GA27T1M 27' 1440p 320Hz Mini-LED Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    Samsung 990 Pro 4TB SSD
    PSU
    Rectangle Conn, 250W AC Adapter
    Cooling
    Thermal Grizzly Conductonaut + IETS GT600 Cooling Pad
    Keyboard
    ROG Strix Scope II 96 RX Wireless
    Mouse
    ROG Chakram X Origin
    Internet Speed
    1 GBPS Down / 921 MBPS Up
    Browser
    Google Chrome
  • At a glance

    Windows 11 EducationAMD Ryzen 9 27016GB LPDDR5X 7500 RAMnVIDIA GeForce RTX 5050 8GB GDDR7
    Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus G14 GA403UH
    CPU
    AMD Ryzen 9 270
    Memory
    16GB LPDDR5X 7500 RAM
    Graphics card(s)
    nVIDIA GeForce RTX 5050 8GB GDDR7
    Sound Card
    Realtek
    Monitor(s) Displays
    14' ROG Nebula Display 3K OLED 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    Samsung 990 PRO 4TB SSD
    PSU
    Rectangle Conn, 200W AC Adapter
    Cooling
    Thermal Grizzly Conductonaut
    Mouse
    ASUS ROG Chakram X Origin Gaming Mouse
    Internet Speed
    1 GBPS Down / 875 MBPS Up
    Browser
    Google Chrome
    Antivirus
    AVG Internet Security
I got a message from a friend saying:



He is on Windows 11 Pro build 22H3, anything in particular that I could check for to fix this?
First thing I'd do in such an issue is assure the hidden Administrator account is not active.

Check that Version, there is no 22H3, probably is 23H2. And it's always good to include the Build number.
23 = year H = Half 2 = Second half

Current Version:

1707663317570.png
 

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    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
First thing I'd do in such an issue is assure the hidden Administrator account is not active.

Check that Version, there is no 22H3, probably is 23H2. And it's always good to include the Build number.
23 = year H = Half 2 = Second half

Current Version:

View attachment 86761
Thank you, I corrected the typo. I will check his machine soon and revert back
 

My Computers My Computers

  • At a glance

    Windows 11 ProIntel Core Ultra 9 386HSamsung 32GB LPDDR5X 8533 RAMGeForce RTX 5070 Ti 12GB GDDR7
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus G14 GU405AR
    CPU
    Intel Core Ultra 9 386H
    Motherboard
    ASUS
    Memory
    Samsung 32GB LPDDR5X 8533 RAM
    Graphics Card(s)
    GeForce RTX 5070 Ti 12GB GDDR7
    Sound Card
    4-speaker (dual-force woofer) system with Smart Amplifier Technology, 2 Tweeters
    Monitor(s) Displays
    INNOCN GA27T1M 27' 1440p 320Hz Mini-LED Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    Samsung 990 Pro 4TB SSD
    PSU
    Rectangle Conn, 250W AC Adapter
    Cooling
    Thermal Grizzly Conductonaut + IETS GT600 Cooling Pad
    Keyboard
    ROG Strix Scope II 96 RX Wireless
    Mouse
    ROG Chakram X Origin
    Internet Speed
    1 GBPS Down / 921 MBPS Up
    Browser
    Google Chrome
  • At a glance

    Windows 11 EducationAMD Ryzen 9 27016GB LPDDR5X 7500 RAMnVIDIA GeForce RTX 5050 8GB GDDR7
    Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus G14 GA403UH
    CPU
    AMD Ryzen 9 270
    Memory
    16GB LPDDR5X 7500 RAM
    Graphics card(s)
    nVIDIA GeForce RTX 5050 8GB GDDR7
    Sound Card
    Realtek
    Monitor(s) Displays
    14' ROG Nebula Display 3K OLED 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    Samsung 990 PRO 4TB SSD
    PSU
    Rectangle Conn, 200W AC Adapter
    Cooling
    Thermal Grizzly Conductonaut
    Mouse
    ASUS ROG Chakram X Origin Gaming Mouse
    Internet Speed
    1 GBPS Down / 875 MBPS Up
    Browser
    Google Chrome
    Antivirus
    AVG Internet Security
nothing worked, it turned out to be the MSI image on his laptop was corrupted somehow as it was an upgrade from Windows 10 to 11 not a clean Windows 11 image. Formatted his laptop and all working perfectly now. Thanks everyone for your help.
 

My Computers My Computers

  • At a glance

    Windows 11 ProIntel Core Ultra 9 386HSamsung 32GB LPDDR5X 8533 RAMGeForce RTX 5070 Ti 12GB GDDR7
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus G14 GU405AR
    CPU
    Intel Core Ultra 9 386H
    Motherboard
    ASUS
    Memory
    Samsung 32GB LPDDR5X 8533 RAM
    Graphics Card(s)
    GeForce RTX 5070 Ti 12GB GDDR7
    Sound Card
    4-speaker (dual-force woofer) system with Smart Amplifier Technology, 2 Tweeters
    Monitor(s) Displays
    INNOCN GA27T1M 27' 1440p 320Hz Mini-LED Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    Samsung 990 Pro 4TB SSD
    PSU
    Rectangle Conn, 250W AC Adapter
    Cooling
    Thermal Grizzly Conductonaut + IETS GT600 Cooling Pad
    Keyboard
    ROG Strix Scope II 96 RX Wireless
    Mouse
    ROG Chakram X Origin
    Internet Speed
    1 GBPS Down / 921 MBPS Up
    Browser
    Google Chrome
  • At a glance

    Windows 11 EducationAMD Ryzen 9 27016GB LPDDR5X 7500 RAMnVIDIA GeForce RTX 5050 8GB GDDR7
    Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus G14 GA403UH
    CPU
    AMD Ryzen 9 270
    Memory
    16GB LPDDR5X 7500 RAM
    Graphics card(s)
    nVIDIA GeForce RTX 5050 8GB GDDR7
    Sound Card
    Realtek
    Monitor(s) Displays
    14' ROG Nebula Display 3K OLED 120Hz
    Screen Resolution
    2880 x 1800
    Hard Drives
    Samsung 990 PRO 4TB SSD
    PSU
    Rectangle Conn, 200W AC Adapter
    Cooling
    Thermal Grizzly Conductonaut
    Mouse
    ASUS ROG Chakram X Origin Gaming Mouse
    Internet Speed
    1 GBPS Down / 875 MBPS Up
    Browser
    Google Chrome
    Antivirus
    AVG Internet Security
(y)
 

My Computers My Computers

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

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