Solved Unable to switch users concurrently in Windows 11 Pro


Spartan

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I got a message from a friend saying:

I've added a second account besides my main account (an MS account I've used elsewhere). I've also enabled Fast User Switching in the Group Policy Editor. But I'm still unable to switch to the other account while still being logged onto the first account

image.jpg

He is on Windows 11 Pro build 23H2, anything in particular that I could check for to fix this?
 
Last edited:

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    Windows 11 ProIntel Core Ultra 9 275HXSK Hynix 64GB DDR5-5600MHz RAMGeForce RTX 5090 24 GB GDDR7 VRAM
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Strix SCAR 16 G635LX
    CPU
    Intel Core Ultra 9 275HX
    Motherboard
    ASUS
    Memory
    SK Hynix 64GB DDR5-5600MHz RAM
    Graphics Card(s)
    GeForce RTX 5090 24 GB GDDR7 VRAM
    Sound Card
    Dolby Atmos-powered speakers - 2 tweeters and 3 downward firing woofers
    Monitor(s) Displays
    ASUS ROG Strix OLED XG27AQWMG QHD 280 Hz 27" Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    2x WD_BLACK SN850X 8TB SSDs (RAID 0)
    PSU
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    Cooling
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  • At a glance

    Windows 11 ProIntel i7-10875HKingston FURY Impact 64 GB 3200 MHz DDR4 RAMnVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel i7-10875H
    Memory
    Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
    Graphics card(s)
    nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 990 PRO 2TB + 4TB SSDs
    PSU
    Dell 130W Laptop Charger USB C Type C AC Adapter
    Cooling
    Noctua NT-H2 Thermal Paste on CPU + GPU
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 875 MBPS Up
    Browser
    Google Chrome
    Antivirus
    AVG Free Antivirus
See if one of these links is useful:



 
Last edited:

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Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
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16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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Model Hitachi HTS727575A9E364
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Error message says the user already logon open the Task Manager and from Users tab check who is logon.
 

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Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Error message says the user already logon open the Task Manager and from Users tab check who is logon.
No that error message is saying that the main user is logged on but he is trying to logon the 2nd user account he has by doing CTRL + ALT + DEL then choosing switch user, when he does that, he can see the other user which is a Microsoft Account, when he clicks on it, he gets that error message.
 

My Computers My Computers

  • At a glance

    Windows 11 ProIntel Core Ultra 9 275HXSK Hynix 64GB DDR5-5600MHz RAMGeForce RTX 5090 24 GB GDDR7 VRAM
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Strix SCAR 16 G635LX
    CPU
    Intel Core Ultra 9 275HX
    Motherboard
    ASUS
    Memory
    SK Hynix 64GB DDR5-5600MHz RAM
    Graphics Card(s)
    GeForce RTX 5090 24 GB GDDR7 VRAM
    Sound Card
    Dolby Atmos-powered speakers - 2 tweeters and 3 downward firing woofers
    Monitor(s) Displays
    ASUS ROG Strix OLED XG27AQWMG QHD 280 Hz 27" Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    2x WD_BLACK SN850X 8TB SSDs (RAID 0)
    PSU
    380W AC Power Adapter
    Cooling
    Thermal Grizzly Conductonaut + IETS GT600 Cooling Pad
    Keyboard
    ROG Strix Scope II 96 RX Wireless
    Mouse
    ROG Chakram X Origin
    Internet Speed
    1 GBPS Down / 882 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
  • At a glance

    Windows 11 ProIntel i7-10875HKingston FURY Impact 64 GB 3200 MHz DDR4 RAMnVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel i7-10875H
    Memory
    Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
    Graphics card(s)
    nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 990 PRO 2TB + 4TB SSDs
    PSU
    Dell 130W Laptop Charger USB C Type C AC Adapter
    Cooling
    Noctua NT-H2 Thermal Paste on CPU + GPU
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 875 MBPS Up
    Browser
    Google Chrome
    Antivirus
    AVG Free Antivirus
I got a message from a friend saying:



He is on Windows 11 Pro build 22H3, anything in particular that I could check for to fix this?
First thing I'd do in such an issue is assure the hidden Administrator account is not active.

Check that Version, there is no 22H3, probably is 23H2. And it's always good to include the Build number.
23 = year H = Half 2 = Second half

Current Version:

1707663317570.png
 

My Computers My Computers

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
First thing I'd do in such an issue is assure the hidden Administrator account is not active.

Check that Version, there is no 22H3, probably is 23H2. And it's always good to include the Build number.
23 = year H = Half 2 = Second half

Current Version:

View attachment 86761
Thank you, I corrected the typo. I will check his machine soon and revert back
 

My Computers My Computers

  • At a glance

    Windows 11 ProIntel Core Ultra 9 275HXSK Hynix 64GB DDR5-5600MHz RAMGeForce RTX 5090 24 GB GDDR7 VRAM
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Strix SCAR 16 G635LX
    CPU
    Intel Core Ultra 9 275HX
    Motherboard
    ASUS
    Memory
    SK Hynix 64GB DDR5-5600MHz RAM
    Graphics Card(s)
    GeForce RTX 5090 24 GB GDDR7 VRAM
    Sound Card
    Dolby Atmos-powered speakers - 2 tweeters and 3 downward firing woofers
    Monitor(s) Displays
    ASUS ROG Strix OLED XG27AQWMG QHD 280 Hz 27" Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    2x WD_BLACK SN850X 8TB SSDs (RAID 0)
    PSU
    380W AC Power Adapter
    Cooling
    Thermal Grizzly Conductonaut + IETS GT600 Cooling Pad
    Keyboard
    ROG Strix Scope II 96 RX Wireless
    Mouse
    ROG Chakram X Origin
    Internet Speed
    1 GBPS Down / 882 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
  • At a glance

    Windows 11 ProIntel i7-10875HKingston FURY Impact 64 GB 3200 MHz DDR4 RAMnVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel i7-10875H
    Memory
    Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
    Graphics card(s)
    nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 990 PRO 2TB + 4TB SSDs
    PSU
    Dell 130W Laptop Charger USB C Type C AC Adapter
    Cooling
    Noctua NT-H2 Thermal Paste on CPU + GPU
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 875 MBPS Up
    Browser
    Google Chrome
    Antivirus
    AVG Free Antivirus
nothing worked, it turned out to be the MSI image on his laptop was corrupted somehow as it was an upgrade from Windows 10 to 11 not a clean Windows 11 image. Formatted his laptop and all working perfectly now. Thanks everyone for your help.
 

My Computers My Computers

  • At a glance

    Windows 11 ProIntel Core Ultra 9 275HXSK Hynix 64GB DDR5-5600MHz RAMGeForce RTX 5090 24 GB GDDR7 VRAM
    OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Strix SCAR 16 G635LX
    CPU
    Intel Core Ultra 9 275HX
    Motherboard
    ASUS
    Memory
    SK Hynix 64GB DDR5-5600MHz RAM
    Graphics Card(s)
    GeForce RTX 5090 24 GB GDDR7 VRAM
    Sound Card
    Dolby Atmos-powered speakers - 2 tweeters and 3 downward firing woofers
    Monitor(s) Displays
    ASUS ROG Strix OLED XG27AQWMG QHD 280 Hz 27" Monitor
    Screen Resolution
    QHD (2560x1440)
    Hard Drives
    2x WD_BLACK SN850X 8TB SSDs (RAID 0)
    PSU
    380W AC Power Adapter
    Cooling
    Thermal Grizzly Conductonaut + IETS GT600 Cooling Pad
    Keyboard
    ROG Strix Scope II 96 RX Wireless
    Mouse
    ROG Chakram X Origin
    Internet Speed
    1 GBPS Down / 882 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
  • At a glance

    Windows 11 ProIntel i7-10875HKingston FURY Impact 64 GB 3200 MHz DDR4 RAMnVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel i7-10875H
    Memory
    Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
    Graphics card(s)
    nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 990 PRO 2TB + 4TB SSDs
    PSU
    Dell 130W Laptop Charger USB C Type C AC Adapter
    Cooling
    Noctua NT-H2 Thermal Paste on CPU + GPU
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 875 MBPS Up
    Browser
    Google Chrome
    Antivirus
    AVG Free Antivirus
(y)
 

My Computers My Computers

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
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