Unknown USB Device (Device Descriptor Request Failed)


newmann

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Windows 11 Pro
Dell XPS 15 9520. Windows 11 Pro



What is the usb malfunction I have when I get that message on bottom right corner?


I then heard a sound and got a message on the bottom right corner that a usb drive has malfunctioned? I see that message almost everytime now after I shut it down and start laptop each time? I have laptop charger connected to thunderbolt4 port. I have usb-c to displayport connected to the second thunderbolt 4 port as normal. The usb-c port, I have the Dell 20A 2 in 1 Adapter as I usually do which connects the hdmi to dvi cable for the 24' asus monitor which is having these issues... and the usb port I connect that sabrent 4 port usb hub to it to give me more usb ports. I only have wireless mouse usb and wired keyboard connected to it.


It's under Universal Serial Bus Controllers and shows as


Unknown USB Device (Device Descriptor Request Failed)


Shows in detail


General Tab


Device Type: Universal Serial Bus controllers

Manufacturer: Standard USB Host Controller

Location: Port_#0001.Hub_#0002


Device Status

Windows has stopped this device because it has reported problems (Code 43)

A request for the USB device descriptor failed.



Driver Tab


Unknown USB Device (Device Descriptor Reported Failed)


And all those things with microsoft and dates



Details Tab

Unknown USB Device (Device Descriptor Reported Failed)

Property

Device Description


Unknown USB Device (Device Descriptor Reported Failed)



Events Tab

Unknown USB Device (Device Descriptor Reported Failed)


Time Stamp Device Description

Time Now Device configured (usb.inf)
Time Now Device not started


Information

Device USB/VID_0000&PID_0002/5&2cb48be1&0&1 was configured.

Driver Name: usb.inf
Class Guid: (36xxxxxxxxxxxxxxx)
Driver Date: 2006
Driver Version: 10.0.xxxxxxxx
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching device id: USB/DEVICE_DESCRIPTOR_FAILURE
Device Updated: false
Parent Device: USB/ROOT_HUB30/xxxxxxxxxxxxxxx



My wireless mouse works and the wired keyboard works as I have those plugged into the sabrent 4 port hub. So it is possible the other 2 usb ports on the port hub is bad or 1 of it is bad which is what this means?
 

My Computer

System One

  • OS
    Windows 11 Pro
Anyone has opinion on this? What exactly is it?
 

My Computer

System One

  • OS
    Windows 11 Pro
Anyone? I am trying to figure out if this is my sabrent 4 port usb a hub... or my laptop... or possibly my asus monitor somehow even though I never used the usb ports on the monitor?


Which of the 3 is the most likely culprit?
 

My Computer

System One

  • OS
    Windows 11 Pro
So after doing a windows update, got this message in device manager.

How do i fix it?
 

My Computer

System One

  • OS
    Windows 11 Pro
Have you already unplugged and replugged all USB devices back in one at a time while the computer is running?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
No. But i done that after i shut down laptop. Then plug it back in before i power on laptop. i disconnect all devices connect to my laptop after shut down.
 

My Computer

System One

  • OS
    Windows 11 Pro
No. But i done that after i shut down laptop. Then plug it back in before i power on laptop. i disconnect all devices connect to my laptop after shut down.
Try doing it when it's on. The operating system won't recognise the difference when it's off.
What other devices do you have plugged in? That USB adapter could be suspect.

The other advantage of having it running is that you can have the Device Manager open while you're unplugging each device.
It should show you the troublesome device once it's unplugged as you'll see it change in the Device Manager.

Edit:
Also look at this.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
dell da20 2 in 1 adapter which has an hdmi to dvi cable connected to it ... this is with one monitor ...and a sabrent 4 port hub. That has my wireless mouse usb and wired keyboard connected to it.


usb-c to displayport cable which connect the main monitor.


well isn't that not safe to do since both my monitors are on? Or power off both monitors when i do that?
 

My Computer

System One

  • OS
    Windows 11 Pro
Unplugging and replugging a USB cable won't hurt anything.
Besides, it's a laptop as far as I can understand.

Go back to basics without the adapters and check your Device Manager and see if you still have that error.
You can even do that offline if you wish.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stigg's Build
    CPU
    Intel Core i9-10900X
    Motherboard
    GIGABYTE X299X DESIGNARE 10G
    Memory
    Corsair 64 GB (4 x 16 GB) CMW64GX4M4C3000C15 Vengeance RGB Pro 3000Mhz DDR4
    Graphics Card(s)
    GIGABYTE GeForce GTX 1660 Super Mini ITX 6 GB OC
    Sound Card
    Realtek ALC1220
    Monitor(s) Displays
    Samsung 27" FHD LED FreeSync Gaming Monitor (LS27F350FHEXXY)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 970 Pro Series 1TB M.2 2280 NVMe SSD
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    Western Digital Red Pro WD8003FFBX-68B9AN0 8 TB, 7200 RPM, SATA-III
    PSU
    Corsair HX1200 1200W 80 Plus Platinum
    Case
    Fractal Design Define 7 Black Solid Case
    Cooling
    Noctua NH-D15 Chromax Black
    Keyboard
    Razer Ornata V2
    Mouse
    Razer DeathAdder Essential
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    Logitech BRIO 4k Ultra HD USB-C Webcam
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ROG Zephyrus M GM501GS
    CPU
    Core i7-8750H
    Motherboard
    Zephyrus M GM501GS
    Memory
    SK Hynix 32 GB (2 x 16 GB) HMA82GS6CJR8N-VK 16 GB DDR4-2666 DDR4 SDRAM
    Graphics card(s)
    NVIDIA GeForce GTX 1070
    Sound Card
    Realtek ALC294
    Monitor(s) Displays
    AU Optronics B156HAN07.1 [15.6" LCD]
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung MZVKW512HMJP-00000 512 GB, PCI-E 3.0 x4
    Samsung SSD 860 QVO 4TB 4 TB, SATA-III
    PSU
    N/A
    Case
    N/A
    Cooling
    N/A
    Mouse
    Razer DeathAdder Essential
    Keyboard
    PC/AT Enhanced PS2 Keyboard (101/102-Key)
    Internet Speed
    FTTN 100Mbps / 40Mbps
    Browser
    Mozilla Firefox
    Antivirus
    N/A
    Other Info
    USB2.0 HD UVC Webcam
Well doesn''t the monitors need to be powered off though?
 

My Computer

System One

  • OS
    Windows 11 Pro
Unplugging and replugging a USB cable won't hurt anything.
Besides, it's a laptop as far as I can understand.

Go back to basics without the adapters and check your Device Manager and see if you still have that error.
You can even do that offline if you wish.

Well doesn''t the monitors need to be powered off though?
No, they don't.
Just do as @Stigg suggested. I am fairly certain it is your BT adapter that is the device that shows the error in your device manager. And we won't know for sure until you remove everything that is not part of the Laptop as is.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.26040.1000 (Canary Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3078(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
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