Unknown USB Device (Device Descriptor Request Failed)


newmann

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Dell XPS 15 9520. Windows 11 Pro



What is the usb malfunction I have when I get that message on bottom right corner?


I then heard a sound and got a message on the bottom right corner that a usb drive has malfunctioned? I see that message almost everytime now after I shut it down and start laptop each time? I have laptop charger connected to thunderbolt4 port. I have usb-c to displayport connected to the second thunderbolt 4 port as normal. The usb-c port, I have the Dell 20A 2 in 1 Adapter as I usually do which connects the hdmi to dvi cable for the 24' asus monitor which is having these issues... and the usb port I connect that sabrent 4 port usb hub to it to give me more usb ports. I only have wireless mouse usb and wired keyboard connected to it.


It's under Universal Serial Bus Controllers and shows as


Unknown USB Device (Device Descriptor Request Failed)


Shows in detail


General Tab


Device Type: Universal Serial Bus controllers

Manufacturer: Standard USB Host Controller

Location: Port_#0001.Hub_#0002


Device Status

Windows has stopped this device because it has reported problems (Code 43)

A request for the USB device descriptor failed.



Driver Tab


Unknown USB Device (Device Descriptor Reported Failed)


And all those things with microsoft and dates



Details Tab

Unknown USB Device (Device Descriptor Reported Failed)

Property

Device Description


Unknown USB Device (Device Descriptor Reported Failed)



Events Tab

Unknown USB Device (Device Descriptor Reported Failed)


Time Stamp Device Description

Time Now Device configured (usb.inf)
Time Now Device not started


Information

Device USB/VID_0000&PID_0002/5&2cb48be1&0&1 was configured.

Driver Name: usb.inf
Class Guid: (36xxxxxxxxxxxxxxx)
Driver Date: 2006
Driver Version: 10.0.xxxxxxxx
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching device id: USB/DEVICE_DESCRIPTOR_FAILURE
Device Updated: false
Parent Device: USB/ROOT_HUB30/xxxxxxxxxxxxxxx



My wireless mouse works and the wired keyboard works as I have those plugged into the sabrent 4 port hub. So it is possible the other 2 usb ports on the port hub is bad or 1 of it is bad which is what this means?
 

My Computer

System One

  • OS
    Windows 11 Pro

newmann

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Anyone? I am trying to figure out if this is my sabrent 4 port usb a hub... or my laptop... or possibly my asus monitor somehow even though I never used the usb ports on the monitor?


Which of the 3 is the most likely culprit?
 

My Computer

System One

  • OS
    Windows 11 Pro

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