Unknown USB Device (device descriptor request failed)


BlueFeather

Member
Local time
1:44 AM
Posts
27
OS
Windows 11
USB\VID_0000&PID_0002\7&2DFA489E&0&2
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.
Universal Serial Bus controllers
(Standard USB Host Controller)
Port_#0002.Hub_#0004
1642166533816.png
Windows 11

I've already checked with my System/Motherboard Maker for updated BIOS, chipset drivers, and all USB drivers 5 times to no avail.
 
Windows Build/Version
Windoes 11 ver 21h2 (os build 22000.434)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I followed that, but I prefer internal PCI style USB hubs to external,
I've got an external doing the job ATM, and it still doesn't fix the issue
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR
Do have anything other than the keyboard and mouse plugged into the USB ports? Disconnect everything from the USB ports except the mouse. If you still get the error, try plugging the mouse into different USB ports. I'm thinking a USB device has failed or the motherboard has a problem. Another possibility is a Windows update could be causing the problem.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Everything is plugged into 2 7port USB 3.o ports....
I'm just trying to troubleshoot and save the internal USB 3.0's that I had for 1 year
they seam to have failed after I upgraded to Win 11 and the via drivers don't seam compatible and the card makers never update their drivers, seamed they build a POS card sold it, then abandoned it
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR
Try running the Hardware and Device troubleshooter. Open Windows Terminal and copy and paste this,

msdt.exe -id DeviceDiagnostic
 

My Computers

System One System Two

  • OS
    Win 11 Home & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ACER Nitro AN16-41
    CPU
    AMD Ryzen™ 7 7735HS Processor 3.2Ghz
    Motherboard
    RB Sierra_PEH (FP7)
    Memory
    32 GB DDR5 4800MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4060 8GB GDDR6
    Monitor(s) Displays
    16" QHD+ 165Hz 16:10 IPS Technology
    Screen Resolution
    1920 X 1200
    Hard Drives
    Samsung 990 PRO 2TB
    PSU
    330 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Yeah, msdt.exe -id DeviceDiagnostic found the issue but after the requested restart nothing has changed, issue persists
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR

My Computers

System One System Two

  • OS
    Win 11 Home & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ACER Nitro AN16-41
    CPU
    AMD Ryzen™ 7 7735HS Processor 3.2Ghz
    Motherboard
    RB Sierra_PEH (FP7)
    Memory
    32 GB DDR5 4800MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4060 8GB GDDR6
    Monitor(s) Displays
    16" QHD+ 165Hz 16:10 IPS Technology
    Screen Resolution
    1920 X 1200
    Hard Drives
    Samsung 990 PRO 2TB
    PSU
    330 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Made those changes but no real change
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR
It looks like a hardware misconfiguration or motherboard failure. Try to reset all BIOS settings to default; if no effect, then disconnect power cord, remove the lithium cell (usually CR2032) for ~5 min, then insert it again and select the default or most safe settings in BIOS.

P.S. Look first at possible conflicts, if you haven't done it yet: System Information > Hardware Resources > Conflicts
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 5-15ARH05
    CPU
    AMD Rysen 5 4600H
    Memory
    32 GB
    Graphics Card(s)
    GeForce GTX 1650 Ti
    Screen Resolution
    1920x1080
Yeah, none of that did anything to help but thanks anyway, i removed the 3.0 expansion USB cards and the issue went away
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 2700 Eight-Core Processor
    Motherboard
    Micro-Star International Co. Ltd. X470 GAMING PRO CARBON (MS-7B78)
    Memory
    64.0GB Dual-Channel Unknown @ 1054MHz (15-15-15-36)
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1050 Ti (MSI)
    Sound Card
    TC-Helicon GoXLR
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