USB 3 front ports stopped working AND DVD drive stopped on ALL ports


Open CMD using Run as administrator and put this command

SET DEVMGR_SHOW_NONPRESENT_DEVICES=1

Then open Device Manager, View and Show Hidden Devices. Expand Universal Serial Bus controllers and delete (uninstall by right click) all you can see as greyed. That is, probably some left over of previous drivers for particular USB devices. Make the same for Human Interface Devices and for DVD/CD-ROM drives, after you expand it there.

Restart you computer.

Just one small trick, which was useful long time ago when we speak about USB ports and not recognizing anything there. You can try to Shut Down your computer, unplug it from power completely for couple of minutes. Then plug computer to power, turn it on and let Windows do the rest.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Unbranded
    CPU
    AMD Phenom II X6 1100T
    Motherboard
    Gigabyate MA770T-UD3
    Memory
    16Gb
    Graphics Card(s)
    AMD Radeon R9 280
    Sound Card
    SoundBlaster Z
but my Phanteks P600S has no front panel cutouts
Bummer. (very nice case, by the way)
I knew back in the day there was a registry fix that worked for INTERNAL dvd drives by removing upper and lower filters, but didn't remember where to find it. I found it.
See if any of these suggestions here work for you when dealing with an external dvd drive.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I once had issues with DVD drives not recognised properly. It was due to some filters that Nero had installed, sorry I don't remember the exact terms. Once I deleted the relevant keys from Registry the issue fixed.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Bummer. (very nice case, by the way)
I knew back in the day there was a registry fix that worked for INTERNAL dvd drives by removing upper and lower filters, but didn't remember where to find it. I found it.
See if any of these suggestions here work for you when dealing with an external dvd drive.
That's the one I was looking for! I'm glad you were able to find it. I had no clue where to look.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 5800X
    Motherboard
    Gigabyte x570 Aorus Elite Wifi
    Memory
    32 GB GSkill Trident Neo with pretty LED lights
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
That's the one I was looking for! I'm glad you were able to find it. I had no clue where to look.
YES, YES, YES!!!! That did it! My Device Mgr driver had an error code 39 so I followed the instructions at Your CD or DVD drive is not recognized by Windows or other programs - Microsoft Support and they fixed it. In my case, there was no Upper Limit key, but I just renamed the Lower Limit key (so could put it back if needed) and after a re-boot. TA-DA, my DVD drive re-appeared and works in both front and rear ports (after fixing the front-port problem by setting USB power always available via BIOS).
MANY THANKS to all who posted here. HAPPY NEW YEAR to all!!!!
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
Similar to my old issue with Nero. Once deleting the filters my DVD worked.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Bummer. (very nice case, by the way)
I knew back in the day there was a registry fix that worked for INTERNAL dvd drives by removing upper and lower filters, but didn't remember where to find it. I found it.
See if any of these suggestions here work for you when dealing with an external dvd drive.
The only time I had my DVD drive (internal) disappear was when I installed i-tunes on my Win 7 computer back in the day. The only way for me to fix it was a reinstall, then when I installed it again, thats what was causing the problem. Never installed it again on any om my systems.
 

My Computer

System One

  • OS
    Win 11 Pro 22635.3420
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel i5-8400
    Motherboard
    ASUS Rog Strix B360-G
    Memory
    32 Gig 4x 8gb DDR4 2666
    Graphics Card(s)
    Gigabyte 1660Ti
    Sound Card
    onboard
    Monitor(s) Displays
    Acer 32inch, 60Hz
    Screen Resolution
    2560x1440
    Hard Drives
    1x SP 512GB NVMe (Windows)
    1x Gammix 240gb NVME (Macrium Backups)
    1x 2TB WD HDD (Downloads)
    1x 2TB BX500 (Games)
    1x 1TB NVME (Steam)
    PSU
    Thermaltake Smart BX1, 650w
    Case
    Corsair Carbide 100R
    Cooling
    Deep Cool Gammaxx GTE V2 CPU.
    Keyboard
    Corsair K55
    Mouse
    Razer Basilisk X HyperSpeed
    Internet Speed
    100/40
    Browser
    Chrome + Pale Moon
    Antivirus
    Windows
Go in bios and enable XHCI hand-off setting.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro latest
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    Msi b550 gaming gen3
    Memory
    32 gb 3200 mhz xmp (4x8)
    Graphics Card(s)
    msi rtx3060 8gb
    Sound Card
    sound blaster audigy fx
    Monitor(s) Displays
    Philips 222V8LA/00
    Screen Resolution
    1980x1080
    Hard Drives
    MX500 Crucial
    PSU
    corsair cv 750
    Case
    q-tech
    Cooling
    deepcool gammaxx 200t
    Keyboard
    k81 gigabyte force
    Mouse
    Viper V530
    Internet Speed
    100-10
    Browser
    Mozilla
    Antivirus
    Windows defender
  • Operating System
    windows 11 pro latest
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T420
    CPU
    i5-2520M
    Memory
    8Gb ddr3 1333 mhz
    Graphics card(s)
    hd3000
    Sound Card
    on board
    Screen Resolution
    1366x768
    Hard Drives
    Team group lite 3d 240gb
    Internet Speed
    100-10
    Antivirus
    defender
I have it enabled too, but doesn't help if the upper or lower filters mess things.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
I have it enabled too, but doesn't help if the upper or lower filters mess things.
Yes, you have to delete (or at least rename) the upper and lower filters. But the mystery is how they caused this problem after MANY years.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
I use various Nero versions over the years. Only once I had this issue. Who knows why. Only God.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

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