USB 3 front ports stopped working AND DVD drive stopped on ALL ports


Open CMD using Run as administrator and put this command

SET DEVMGR_SHOW_NONPRESENT_DEVICES=1

Then open Device Manager, View and Show Hidden Devices. Expand Universal Serial Bus controllers and delete (uninstall by right click) all you can see as greyed. That is, probably some left over of previous drivers for particular USB devices. Make the same for Human Interface Devices and for DVD/CD-ROM drives, after you expand it there.

Restart you computer.

Just one small trick, which was useful long time ago when we speak about USB ports and not recognizing anything there. You can try to Shut Down your computer, unplug it from power completely for couple of minutes. Then plug computer to power, turn it on and let Windows do the rest.
 

My Computer My Computer

At a glance

Windows 11 ProAMD Ryzen 9 5900XT32GbAMD Radeon R9 280
OS
Windows 11 Pro
Computer type
PC/Desktop
CPU
AMD Ryzen 9 5900XT
Motherboard
Gigabyate B550 Aorus Elite V2
Memory
32Gb
Graphics Card(s)
AMD Radeon R9 280
Sound Card
SoundBlaster Z
but my Phanteks P600S has no front panel cutouts
Bummer. (very nice case, by the way)
I knew back in the day there was a registry fix that worked for INTERNAL dvd drives by removing upper and lower filters, but didn't remember where to find it. I found it.
See if any of these suggestions here work for you when dealing with an external dvd drive.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.8875i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.8875AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8875
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8875
I once had issues with DVD drives not recognised properly. It was due to some filters that Nero had installed, sorry I don't remember the exact terms. Once I deleted the relevant keys from Registry the issue fixed.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8875)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8875)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8875)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8875)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Bummer. (very nice case, by the way)
I knew back in the day there was a registry fix that worked for INTERNAL dvd drives by removing upper and lower filters, but didn't remember where to find it. I found it.
See if any of these suggestions here work for you when dealing with an external dvd drive.
That's the one I was looking for! I'm glad you were able to find it. I had no clue where to look.
 

My Computer My Computer

At a glance

Win 11 Pro 25H2Intel i7 13700KF32 GB Team Group DDR5 - 6000 CL 30ASUS TUF GAMING RTX 3070 Ti
OS
Win 11 Pro 25H2
Computer type
PC/Desktop
Manufacturer/Model
Self build
CPU
Intel i7 13700KF
Motherboard
Gigabyte Z790 UD AC
Memory
32 GB Team Group DDR5 - 6000 CL 30
Graphics Card(s)
ASUS TUF GAMING RTX 3070 Ti
Sound Card
On board Realtek
Monitor(s) Displays
ACER 34 inch
Screen Resolution
4K
Hard Drives
1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
PSU
EVGA 1000Q
Case
Rosewill something or other
Cooling
Noctua NH-D15. A whole schwak of Noctua case fans. $$$
Keyboard
Logitech G815
Mouse
Logitech G502 Hero
Internet Speed
700 up, 600 down
Browser
Firefox
Antivirus
MalwareBytes
That's the one I was looking for! I'm glad you were able to find it. I had no clue where to look.
YES, YES, YES!!!! That did it! My Device Mgr driver had an error code 39 so I followed the instructions at Your CD or DVD drive is not recognized by Windows or other programs - Microsoft Support and they fixed it. In my case, there was no Upper Limit key, but I just renamed the Lower Limit key (so could put it back if needed) and after a re-boot. TA-DA, my DVD drive re-appeared and works in both front and rear ports (after fixing the front-port problem by setting USB power always available via BIOS).
MANY THANKS to all who posted here. HAPPY NEW YEAR to all!!!!
 

My Computer My Computer

At a glance

Win 11 ProI7-9700K32GBEVGA GTX 1660 Ti SC Ultra
OS
Win 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
I7-9700K
Motherboard
MSI MEG Z390 ACE
Memory
32GB
Graphics Card(s)
EVGA GTX 1660 Ti SC Ultra
Monitor(s) Displays
LG E2241, ASUS VS229
Screen Resolution
1920x1080
Hard Drives
4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
PSU
EVGA Supernova G3 850 80+ gold
Case
Phanteks 600S
Cooling
Noctua NF-A15
Keyboard
Corsair K95 RGB XT silver
Mouse
Glorious O
Internet Speed
117.62 DL, 11.77 UL
Browser
Edge, FF, Chrome
Antivirus
Windows Defender
Similar to my old issue with Nero. Once deleting the filters my DVD worked.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8875)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8875)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8875)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8875)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
Bummer. (very nice case, by the way)
I knew back in the day there was a registry fix that worked for INTERNAL dvd drives by removing upper and lower filters, but didn't remember where to find it. I found it.
See if any of these suggestions here work for you when dealing with an external dvd drive.
The only time I had my DVD drive (internal) disappear was when I installed i-tunes on my Win 7 computer back in the day. The only way for me to fix it was a reinstall, then when I installed it again, thats what was causing the problem. Never installed it again on any om my systems.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2 26200.8894Intel i5-12400F2 x16gb DDR4 Patriot Viper Elite II 4000MHzASUS GeForce RTX 3060 Dual OC 12GB
    OS
    Win 11 Pro 25H2 26200.8894
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel i5-12400F
    Motherboard
    MSI PRO B760M P
    Memory
    2 x16gb DDR4 Patriot Viper Elite II 4000MHz
    Graphics Card(s)
    ASUS GeForce RTX 3060 Dual OC 12GB
    Sound Card
    onboard Realtek
    Monitor(s) Displays
    KTC 32 inch 180Hz Curved Gaming Monitor
    Screen Resolution
    2560x1440
    Hard Drives
    1x SP 512GB NVME (Windows)
    1x 2TB SSD (Downloads)
    1x 2TB BX500 (Games)
    1x 2TB NVME (Steam)
    1x 1TB NVME (Macrium, Stuff)
    PSU
    CORSAIR RM750e (2025) Platinum Fully Modular
    Case
    CORSAIR Frame 4000D RS White
    Cooling
    Thermalright Assassin X120 SE ARGB White
    Keyboard
    Z-88 RGB Mechanical White
    Mouse
    Red Dragon 612 Predator RGB
    Internet Speed
    750/50
    Browser
    Chrome
    Antivirus
    Windows
  • At a glance

    Windows XPAthlon 64 Socket 7542x 1GB (PC3200)Onboard
    Operating System
    Windows XP
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion (modded)
    CPU
    Athlon 64 Socket 754
    Motherboard
    ASUS K8S-LA
    Memory
    2x 1GB (PC3200)
    Graphics card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Whatever is available
    Screen Resolution
    800x600
    Hard Drives
    120gb Samsung SSD
Go in bios and enable XHCI hand-off setting.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro latestAMD Ryzen 5 5700x32 gb 3200 mhz xmp (4x8)msi rtx3060 8gb
    OS
    Windows 11 Pro latest
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5700x
    Motherboard
    Msi b550 gaming gen3
    Memory
    32 gb 3200 mhz xmp (4x8)
    Graphics Card(s)
    msi rtx3060 8gb
    Sound Card
    Audigy RX
    Monitor(s) Displays
    Philips 222V8LA/00
    Screen Resolution
    1980x1080
    Hard Drives
    MX500 Crucial
    PSU
    corsair cv 750
    Case
    q-tech
    Cooling
    amd wraith stealth
    Keyboard
    k81 gigabyte force
    Mouse
    zeroground daito
    Internet Speed
    100-10
    Browser
    Mozilla
    Antivirus
    Windows defender
  • At a glance

    windows 11 pro latesti5-2520M8Gb ddr3 1333 mhzhd3000
    Operating System
    windows 11 pro latest
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T420
    CPU
    i5-2520M
    Memory
    8Gb ddr3 1333 mhz
    Graphics card(s)
    hd3000
    Sound Card
    on board
    Screen Resolution
    1366x768
    Hard Drives
    Team group lite 3d 240gb
    Internet Speed
    100-10
    Antivirus
    defender
I have it enabled too, but doesn't help if the upper or lower filters mess things.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8875)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8875)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8875)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8875)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
I have it enabled too, but doesn't help if the upper or lower filters mess things.
Yes, you have to delete (or at least rename) the upper and lower filters. But the mystery is how they caused this problem after MANY years.
 

My Computer My Computer

At a glance

Win 11 ProI7-9700K32GBEVGA GTX 1660 Ti SC Ultra
OS
Win 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
MSI
CPU
I7-9700K
Motherboard
MSI MEG Z390 ACE
Memory
32GB
Graphics Card(s)
EVGA GTX 1660 Ti SC Ultra
Monitor(s) Displays
LG E2241, ASUS VS229
Screen Resolution
1920x1080
Hard Drives
4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
PSU
EVGA Supernova G3 850 80+ gold
Case
Phanteks 600S
Cooling
Noctua NF-A15
Keyboard
Corsair K95 RGB XT silver
Mouse
Glorious O
Internet Speed
117.62 DL, 11.77 UL
Browser
Edge, FF, Chrome
Antivirus
Windows Defender
I use various Nero versions over the years. Only once I had this issue. Who knows why. Only God.
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 23H2 (5699), 25H2 (8875)Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz4GBMobile Intel(R) GMA 4500M (Mobile 4 series)
    OS
    Windows 11 Pro 23H2 (5699), 25H2 (8875)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • At a glance

    Windows 11 Pro v25H2 (build 26200.8875)Intel Core-i7 3770 3.40GHz s1155 (3rd generat...2x Kingston Hyper-X Blu 8GB DDR3-1600GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB...
    Operating System
    Windows 11 Pro v25H2 (build 26200.8875)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
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