USB 3 front ports stopped working AND DVD drive stopped on ALL ports


DocDJ

Active member
Local time
1:43 AM
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14
OS
Win 11 Pro
My Windows 11 Pro 23H2 Build 22631.2861, MSI MEG Z390 ACE BIOS 7B12v1B, 32GB RAM, Intel 9700K system was working fine until this past week (about Dec 16). The front USB 3 gen 2 ports do not recognize ANY USB device (USB 1, 2 or 3). My USB 3 DVD drive powers up in ALL ports but is not recognized on any of them ,so the ports DO have power. Everything (except the already noted DVD) works on all my rear panel ports. The DVD drive works fine on my laptop, so it is good. I have re-booted. Event viewer reports:
The driver \Driver\PxHlpa64 failed to load for the device USBSTOR\CdRom&Ven_HL-DT-ST&Prod_DVDRAM_SP60NB50&Rev_1.00\KX1E7P73718_________&0.
I suspect there is a driver problem, although I don't see why it blocks everything in my front ports, but only the DVD on the rear. I have Memory protection ON, but no errors have been detected in Protection History. I have all the latest Windows updates. Could the ASMEDIA USB 3.0/3.1 driver have anything to do with it? Windows says I have the latest CDROM.SYS.

Any suggestions?
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
Have you checked in your BIOS to if they are listed? as 'ACTIVE'? run a hardware test on them?
 

My Computer

System One

  • OS
    Windows 11 Pro v 23H2 (Build 22631.3520)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix Boot
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
Are you sure the front panel USB3 cable is properly plugged into your motherboard?

It can be very easy to bump the cable while cleaning and dislodge the connector enough to cause some pins to lose connection. This would easily explain the front panel USB connectors not working.

Try uninstalling the USB driver/s, reboot and then re-install the manufacturers USB driver/s or simply let Windows install the driver/s.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
There can be many reasons the usb ports bit the dust. Usually it is driver or power related, but file corruption can also cause it. And of course, while not likely, your ports could be damaged.

Is your keyboard and mouse working. If so, Do your testing with only keyboard and mouse connected and use one known good usb flash drive. Don't use the dvd drive to test with until after all the usb ports are known to be working as there is a substantial difference in power draw to run a dvd drive. Since the dvd drive quit on all ports I would think that is a separate issue.

I would first do these things before going through all the troubleshooting steps listed in the below article.

Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

Go to your motherboard manufacturer site. Download and install any updated chipset drivers and any updated third party usb controller driver. Download and install any bios update.

Then try the suggestions listed here.

If none of that fixes the problem, try a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial

FYI you say they quit working around the same time the Dec. update came out. You could also uninstall the update to see if it makes any difference.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
There can be many reasons the usb ports bit the dust. Usually it is driver or power related, but file corruption can also cause it. And of course, while not likely, your ports could be damaged.

Is your keyboard and mouse working. If so, Do your testing with only keyboard and mouse connected and use one known good usb flash drive. Don't use the dvd drive to test with until after all the usb ports are known to be working as there is a substantial difference in power draw to run a dvd drive. Since the dvd drive quit on all ports I would think that is a separate issue.

I would first do these things before going through all the troubleshooting steps listed in the below article.

Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

Go to your motherboard manufacturer site. Download and install any updated chipset drivers and any updated third party usb controller driver. Download and install any bios update.

Then try the suggestions listed here.

If none of that fixes the problem, try a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial

FYI you say they quit working around the same time the Dec. update came out. You could also uninstall the update to see if it makes any difference.
SFC found nothing. The above answer doesn't address the concurrent problem with my DVD drive. The drive appears to be seen by my BIOS. I'll have to see if it can try to boot from it to verify it really is visible. The keyboard and mouse are connected to the rear USB ports, so they work properly.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
If it is a Blu Ray or UHD Blu Ray drive it will hardly work on USB 2.0 ports (black plastic). It needs USB 3.0 (blue plastic) or higher ports to provide the required power. My UHD Blu Ray drive only works directly to a USB 3.0 port. If I use an extension cable it might have difficulty detecting the disc due to reduced power. Also reinstall/upgrade the chipset drivers and if there is a USB 3.0 drivers upgrade these as well. You may also leave the computer with the power cable disconnected for a few minutes to discharge any charge left on the USB ports causing the issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
You may also leave the computer with the power cable disconnected for a few minutes to discharge any charge left on the USB ports causing the issue.
And, with the power cable disconnected, keep the power button pressed for 30 seconds.
 

My Computer

System One

  • OS
    Windows 10
The above answer doesn't address the concurrent problem with my DVD drive
You gotta deal with one thing at a time. As I said in post #4, I suspect the dvd drive is a separate issue to the front ports not working since the dvd will not work on the rear ports either. Maybe those ports do not carry enough power or there may be some irq conflict with the dvd drive. If device manager detects it on one of the rear ports, look in properties in device manager to see if it leads you to the problem. If it were me, I would put the dvd drive problem on the back burner until I got my usb ports working.

I haven't used an external dvd drive in years, but when I did, I used nothing but a powered drive. USB power proved too unreliable for me. You must keep in mind also that in modern systems Windows updates/and UEFI bios sometimes change the way hardware handles power delivery to usb devices. Trying to run permanently connected external drives nearly drove me nuts until I began using an externally powered USB hub.I then set all my usb controllers to never allow windows to turn them off to save power (properties of each controller, power management tab, uncheck the box to allow windows to turn off power)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Avoid permanently connected 2.5" drives. I have lost my data some months ago due to power surge. For some reason we had a power outage every couple of days. Until one of the times the power returned messed with the external drive. It could not be detected properly and eventually died. Upon connecting it I hear it power up, spin for a few seconds and then stops dead before the computer has any chance to detect it properly (it shows as an empty drive in Disk Management).
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
If it is a Blu Ray or UHD Blu Ray drive it will hardly work on USB 2.0 ports (black plastic). It needs USB 3.0 (blue plastic) or higher ports to provide the required power. My UHD Blu Ray drive only works directly to a USB 3.0 port. If I use an extension cable it might have difficulty detecting the disc due to reduced power. Also reinstall/upgrade the chipset drivers and if there is a USB 3.0 drivers upgrade these as well. You may also leave the computer with the power cable disconnected for a few minutes to discharge any charge left on the USB ports causing the issue.
It's not Blu-ray. Just an LG slim DVD writer/reader. Works well on my laptop and WAS working fine on my desktop. I have it plugged into a USB 3.0 extender which is plugged into a USB 3.1 my rear port. All my other USB devices work there. NOTHING works in my front ports.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
Sounds like a driver issue. Update your chipset and USB drivers
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 64-bit (build 22631.3374)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v23H2 (build 22631.3374)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
You gotta deal with one thing at a time. As I said in post #4, I suspect the dvd drive is a separate issue to the front ports not working since the dvd will not work on the rear ports either. Maybe those ports do not carry enough power or there may be some irq conflict with the dvd drive. If device manager detects it on one of the rear ports, look in properties in device manager to see if it leads you to the problem. If it were me, I would put the dvd drive problem on the back burner until I got my usb ports working.

I haven't used an external dvd drive in years, but when I did, I used nothing but a powered drive. USB power proved too unreliable for me. You must keep in mind also that in modern systems Windows updates/and UEFI bios sometimes change the way hardware handles power delivery to usb devices. Trying to run permanently connected external drives nearly drove me nuts until I began using an externally powered USB hub.I then set all my usb controllers to never allow windows to turn them off to save power (properties of each controller, power management tab, uncheck the box to allow windows to turn off power)
Thanks. I probably should put the DVD on back burner. PS. My extenders (I have 2) are all externally powered. I learned that lesson many years ago!!
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
Thanks. I probably should put the DVD on back burner. PS. My extenders (I have 2) are all externally powered. I learned that lesson many years ago!!
Have you checjed that your usb power supply has not accidentally come partially unplugged. It can happen.
 

My Computer

System One

  • OS
    Win7 Pro Retail Upgrade to Win 10 Pro, to Win11 Pro 23H2 OS( Build 22631.3235
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Build
    CPU
    AMD Ryzen 3 3200G with Radeon Vega Graphics
    Motherboard
    MSI B450 Tomahawk
    Memory
    Corsair DDR4 32g (29.9 GB usable)
    Graphics Card(s)
    AMD Radeon Vega 8
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio
    Monitor(s) Displays
    2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung SSD 860 EVO 1TB (SATA (SSD))
    931GB Western Digital WDC WD10EZEX-00RKKA0 (SATA )
    Seagate BUP 4TB USB3 (This drive died at one year)
    (3) Seagate BUP Slim 2TB USB3
    Samsung SSD 850 EVO 500G USB3
    PSU
    Corsair TX 750W
    Case
    Cooler Master tower
    Cooling
    3 generic fans
    Keyboard
    Logitech Backlit USB
    Mouse
    Logitech M510
    Internet Speed
    T-Mobile 5G 100+ Mbs
    Browser
    Edge, Firefox
    Antivirus
    Defender and Malwarebytes Prem
    Other Info
    A bunch of legit software
I had an issue with a USB 3.0 extender with this build. When I sttarted up got this USB waning message. Unplugged the extender no problems. Wonder is it a build issue?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus Rog Strix B550-F
    CPU
    Ryzen 7 3700X
    Motherboard
    Asus
    Memory
    16GB
    Graphics Card(s)
    Geforce 1650
    Sound Card
    Realtek
    Monitor(s) Displays
    LG 23MP75
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 Pro
    Case
    Coolmaster
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    50
    Browser
    Edge
    Antivirus
    Microsoft
I went to my BIOS and changed USB standby power (S4/S5) to ENABLED, rebooted and my front ports work now. The portable DVD player is still a mystery. Works fine on my laptop, but not on any desktop port. I *DO* have an exclamation mark for it in Device Mgr, but uninstalling and deleting the driver, then plugging it back in didn't help. Maybe I need to reboot before replugging it? I was also able to re-install the ASMedia USB Host controller, but I may need the reboot before it gets picked up.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
It could be a driver issue related to the last update. Windows knocked out the drivers for my Corsair headset on the last update as they were "incompatible". I went and got new drivers and all is well.

I have had trouble with Asmedia USB3 drivers on my last build (ASUS board), but no problem with my new Gigabyte mobo. I would suggest getting a new set of Asmedia drivers and seeing what happens, if you haven't done that yet. Failing that, uninstall the last set of updates and re-install the drivers and see what happens.

Also, there used to be a problem with DVD drives that you had to fiddle in the registry to get them to work again. Something about a High/Low setting, but I am sorry, I can't remember the specifics. Perhaps someone else does.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 5800X
    Motherboard
    Gigabyte x570 Aorus Elite Wifi
    Memory
    32 GB GSkill Trident Neo with pretty LED lights
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
If it has an exclamation mark, look around in it's properties for a clue. You may have to poke around in details tab.If it's an irq conflict,
The driver properties show it knows there is a problem and it is the MS CDROM.SYS driver, dated 6/21/2006, so the latest update may indeed have caused that driver to be dropped. I'll have to see if I can find a newer driver on a trusted site. (PS. It's an LG Slim-DVD writer from 2014)
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender
Just my opinion, but you may well spend more time than it's worth trying to get the PC to recognize that drive. You can always consider adding an internal drive for cheap if your case has a slot for it and your board has a sata port for it..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Just my opinion, but you may well spend more time than it's worth trying to get the PC to recognize that drive. You can always consider adding an internal drive for cheap if your case has a slot for it and your board has a sata port for it..
That would be nice, but my Phanteks P600S has no front panel cutouts except the USB and audio ports.
 

My Computer

System One

  • OS
    Win 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    I7-9700K
    Motherboard
    MSI MEG Z390 ACE
    Memory
    32GB
    Graphics Card(s)
    EVGA GTX 1660 Ti SC Ultra
    Monitor(s) Displays
    LG E2241, ASUS VS229
    Screen Resolution
    1920x1080
    Hard Drives
    4 SSD, Samsung 840 PRO, 860 PRO-512GB, 870 EVO 2TB, WD SN750 M.2 nVME-1TB, 4 500 GB HDDs
    PSU
    EVGA Supernova G3 850 80+ gold
    Case
    Phanteks 600S
    Cooling
    Noctua NF-A15
    Keyboard
    Corsair K95 RGB XT silver
    Mouse
    Glorious O
    Internet Speed
    117.62 DL, 11.77 UL
    Browser
    Edge, FF, Chrome
    Antivirus
    Windows Defender

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