Solved PC won't stay asleep with new keyboard attached


bgregory

Member
Local time
3:06 PM
Posts
6
OS
Windows 11
Could use some help. I recently installed the Durgod wired keyboard which replaced my Logitech MX Master Mechanical wireless keyboard that used the LogiBolt USB receiver. Prior to installing the new Durgod, I was able to wake my PC using the Logitech keyboard. Now, when I enable "Allow this device to wake the computer" for the new keyboard, when I put the PC to sleep, after about 1 or 2 seconds, it immediately wakes up again. I have tried various scenarios between the keyboard and/or mouse but the only way the PC stays asleep is if I enable "wake" on the mouse only, and disable it on the keyboard allowing me to wake the PC only using the mouse.

I might add that device manager shows I have three keyboard HID devices and 3 mouse HID devices. The Logitech mouse also uses a USB Unifying receiver that also supports a wireless keyboard (which I am not using and is turned off)

So, I have a wired keyboard attached to one of the rear USB 3.2 ports, and a wireless mouse connected to one of the front panel USB 2 ports using the Logitech Unifying receiver. The Logitech LogiBolt receiver is NOT plugged into any port.
 
Windows Build/Version
23H2 Build 22631.3085

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 3600
    Motherboard
    ASUS X570E
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Samsung S80A, Samsung SyncMaster 2443
    Screen Resolution
    3840x2160, 1920x1080
    Hard Drives
    2 Samsung NVMe 500Gb, 2 WD Blue SSD 2TB each MS Workspaces, 1 Samsung SSD 1TB
    PSU
    Cooler Master 850
    Case
    Thermaltake Level 10 GTS
    Cooling
    Fan Dark Roc Pro 4
    Keyboard
    Durgod mechanical wired
    Mouse
    Logitech MS Master 3 wireless
    Internet Speed
    900MB
    Browser
    Firefox
    Antivirus
    Microsoft Defender

My Computer

System One

  • OS
    Windows 7 SP 16 (or Windows 11 SP 2 or Sun Valley 2)
    Computer type
    Laptop
    CPU
    Intel & AMD
    Memory
    SO-DIMM SK Hynix 15.8 GB Dual-Channel DDR4-2666 (2 x 8 GB) 1329MHz (19-19-19-43)
    Graphics Card(s)
    nVidia RTX 2060 6GB Mobile GPU (TU106M)
    Sound Card
    Onbord Realtek ALC1220
    Screen Resolution
    1920 x 1080
    Hard Drives
    1x Samsung PM981 NVMe PCIe M.2 512GB / 1x Seagate Expansion ST1000LM035 1TB
Yes I do, but it doesn't appear to be actual firmware, just software to control the lighting and key mapping.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 3600
    Motherboard
    ASUS X570E
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Samsung S80A, Samsung SyncMaster 2443
    Screen Resolution
    3840x2160, 1920x1080
    Hard Drives
    2 Samsung NVMe 500Gb, 2 WD Blue SSD 2TB each MS Workspaces, 1 Samsung SSD 1TB
    PSU
    Cooler Master 850
    Case
    Thermaltake Level 10 GTS
    Cooling
    Fan Dark Roc Pro 4
    Keyboard
    Durgod mechanical wired
    Mouse
    Logitech MS Master 3 wireless
    Internet Speed
    900MB
    Browser
    Firefox
    Antivirus
    Microsoft Defender
Regarding why 3 keyboards shown, I have a wired Logitech keyboard and a wireless logitech mouse with unifying receiver. I do not own and have never owned a wireless keyboard, but device manager still lists a second keyboard. For some reason the presence of the unifying receiver identifies as both mouse and keyboard in device manager even though I have never used a wireless keyboard with it.
I can remove the wireless receiver, connect a wired mouse, and restart and the second keyboard disappears.

Regarding why the Durgod keyboard keeps you computer awake, it may be because your usb 3 host controller properties also has power management set to "allow this device to wake computer." I would try tuning that option off at the USB controller level and leave it on at the keyboard device level to see if it makes any difference in how the computer wakes.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Hi glasskuter, I thought you were on to something but after looking at the controllers none of them even have the option to "wake", only to "power off".
2024-01-28_11-46-21.jpg
I also have the following with the option to "wake" and tried turning it off/on with no luck.

2024-01-28_11-51-38.jpg
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 3600
    Motherboard
    ASUS X570E
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Samsung S80A, Samsung SyncMaster 2443
    Screen Resolution
    3840x2160, 1920x1080
    Hard Drives
    2 Samsung NVMe 500Gb, 2 WD Blue SSD 2TB each MS Workspaces, 1 Samsung SSD 1TB
    PSU
    Cooler Master 850
    Case
    Thermaltake Level 10 GTS
    Cooling
    Fan Dark Roc Pro 4
    Keyboard
    Durgod mechanical wired
    Mouse
    Logitech MS Master 3 wireless
    Internet Speed
    900MB
    Browser
    Firefox
    Antivirus
    Microsoft Defender
OK then, have you tested by moving the durgod to different ports... front to back .... 3.2 to 2.0? You have to consider, too, it may be specific to that particular KB rather than any power management settings. Sorry I couldn't be more help.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I haven't tried that but it was something that I thought of but even if it worked, I don't have any USB2 ports in the back and I don't want to run the cable to the front... but I will try it and if success I'll report back here just in case it may help someone else. Your efforts are appreciated.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 3600
    Motherboard
    ASUS X570E
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Samsung S80A, Samsung SyncMaster 2443
    Screen Resolution
    3840x2160, 1920x1080
    Hard Drives
    2 Samsung NVMe 500Gb, 2 WD Blue SSD 2TB each MS Workspaces, 1 Samsung SSD 1TB
    PSU
    Cooler Master 850
    Case
    Thermaltake Level 10 GTS
    Cooling
    Fan Dark Roc Pro 4
    Keyboard
    Durgod mechanical wired
    Mouse
    Logitech MS Master 3 wireless
    Internet Speed
    900MB
    Browser
    Firefox
    Antivirus
    Microsoft Defender
Well, I'm presently surprised. I plugged the keyboard into another rear USB 3.2 port and it now works. Go figure. I also tried it in one of my front panel USB 2.0 port and it worked as expected. Thanks glasskuter for the idea.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    AMD Ryzen 9 3600
    Motherboard
    ASUS X570E
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 Ti
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Samsung S80A, Samsung SyncMaster 2443
    Screen Resolution
    3840x2160, 1920x1080
    Hard Drives
    2 Samsung NVMe 500Gb, 2 WD Blue SSD 2TB each MS Workspaces, 1 Samsung SSD 1TB
    PSU
    Cooler Master 850
    Case
    Thermaltake Level 10 GTS
    Cooling
    Fan Dark Roc Pro 4
    Keyboard
    Durgod mechanical wired
    Mouse
    Logitech MS Master 3 wireless
    Internet Speed
    900MB
    Browser
    Firefox
    Antivirus
    Microsoft Defender

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