Solved USB errors. Device manager.

CalypsoArt · Dec 25, 2025

Full disclosure. I made this machine a Dual-boot with Win 11 and Linux Mint. However, they are on separate m.2 drives, accessed through GRUB.

The machine was working fine whichever OS I was using. Eventually, I tried so set up a Kensington Keyboard capable USB dongle or Bluetooth. The intention was to use the dongle for LM, and Bluetooth for Win11. Anyway, after much diddling around, including trying the dongle on Windows, I've screwed something up with Windows 11. Sometimes the Delete key does not work no matter which keyboard or method of connection I use. Currently, I'm using a USB wired unit. Device manager shows problems in the USB controller. I deleted them and restarted, but they come back. I also sometimes get a window asking to insert a disk into USB drive D. I don't have drive D. I have Windows OS drive C, and Data Drive F. I assume this message is related?

XxXxX · Dec 25, 2025

please check the BIOS boot manager and see if any USB boot devices are there
you can then remove them if you are sure they are not required.

note.. be careful as there will be entries for both Windows and Linux there as well.
best of luck Steve ..

joeandmarg0 · Dec 25, 2025

Shutdown and Power Off the PC.
Disconnect the Linux drive and remove the dongle.
Then power on and in Powershell [admin ] type in ---dism /online /cleanup-image /restorehealth ---and run it
When completed,type in and run---sfc /scannow ---until a clean report is given.
Is the PC operating normally ?
If so,then reconnect the Linux drive and check operations are still normal
Then plug in the dongle and check for normal operation again.
If you feel like {after much diddling around ] again please record all the "diddling"steps.

CalypsoArt · Dec 25, 2025

joeandmarg0 said:
Shutdown and Power Off the PC.
Disconnect the Linux drive and remove the dongle.
Then power on and in Powershell [admin ] type in ---dism /online /cleanup-image /restorehealth ---and run it
When completed,type in and run---sfc /scannow ---until a clean report is given.
Is the PC operating normally ?
If so,then reconnect the Linux drive and check operations are still normal
Then plug in the dongle and check for normal operation again.
If you feel like {after much diddling around ] again please record all the "diddling"steps.

Thanks for the reply. Removing the Mint drive is a big project. This is a SFF box I built some months ago on an Asus Rog STRIX B850-I motherboard with H2O cooler. The Linux m.2 drive is under the motherboard. To access it would require complete disassembly. The cable and hose routing was a nightmare, so I's prefer not to do that. The Win drive is much easier access. Any other thoughts. There is a Windows update 25H2 available, do you think running that might fix the problem for Windows?

FreeBooter · Dec 25, 2025

Unknown USB Device (Device Descriptor Request Failed) on Windows OS

If you're encountering the "Unknown USB Device (Device Descriptor Request Failed)" error on your Windows OS, Here are some steps to help resolve the issue: Disconnect and Reconnect USB Cable: Disconnect the USB device from your computer. Wait a few seconds and reconnect it firmly to the USB...

h30434.www3.hp.com

CalypsoArt · Dec 26, 2025

XxXxX said:
please check the BIOS boot manager and see if any USB boot devices are there
you can then remove them if you are sure they are not required.

note.. be careful as there will be entries for both Windows and Linux there as well.
best of luck Steve ..

Thanks. Checked. Just the Linux and Windows drives listed. Ubuntu (LM) is first.

FreeBooter · Dec 26, 2025

Linux nothing to do with USB error code on Windows 11 if it's faulty USB controller then you will have problem using USB ports on Linux and Windows 11 if you can use USB ports on Linux then problem Windows 11.

paulco · Dec 26, 2025

You shouldn't need to physically disconnect the linux drive.
Change boot order to Win OS, go to disk management and take the linux drive offline, then do your problem troubleshooting.
Reverse that when you have solved the issue.

CalypsoArt · Dec 26, 2025

FreeBooter said:
Linux nothing to do with USB error code on Windows 11 if it's faulty USB controller then you will have problem using USB ports on Linux and Windows 11 if you can use USB ports on Linux then problem Windows 11.

Thanks. That's what had me confused. When the Wireless keyboard USB dongle did not work on either the Win or Linux, I assumed something wrong with the machine hardware. But then it didn't work on three other computers, so the problem was the Keyboard.

CalypsoArt · Dec 26, 2025

Thank

paulco said:
You shouldn't need to physically disconnect the linux drive.
Change boot order to Win OS, go to disk management and take the linux drive offline, then do your problem troubleshooting.
Reverse that when you have solved the issue for this

Thanks for this info. I forgot disabling the drives is possible. As to the other part of my question, should I update to 25H2? Could this renew Windows?

FreeBooter · Dec 26, 2025

You find the problem for Keyboard not working, what about USB error at Windows 11 Device Manager have you followed the instructions at below link?

Unknown USB Device (Device Descriptor Request Failed) on Windows OS

If you're encountering the "Unknown USB Device (Device Descriptor Request Failed)" error on your Windows OS, Here are some steps to help resolve the issue: Disconnect and Reconnect USB Cable: Disconnect the USB device from your computer. Wait a few seconds and reconnect it firmly to the USB...

h30434.www3.hp.com

FreeBooter · Dec 26, 2025

CalypsoArt said:
Thank

Thanks for this info. I forgot disabling the drives is possible. As to the other part of my question, should I update to 25H2? Could this renew Windows?

Yes update to newest build which is 25H2 it has new features and 24H2 end of support.

joeandmarg0 · Dec 26, 2025

The object of Post 3,was to go through the process of elimination and identify the cause.Your "diddling" could have caused more corruption within the operating system,the nature and extent unknown.Going back to basics and using dism and sfc was to eliminate corruption,hopefully.
Once the system was returned to normal operation then reinstalling was to be done in turn.
To have a build which prohibits easy removal of drives is unusual.
Running dism and sfc is simple and straightforward and should remove corruption.

CalypsoArt · Dec 26, 2025

joeandmarg0 said:
The object of Post 3,was to go through the process of elimination and identify the cause.Your "diddling" could have caused more corruption within the operating system,the nature and extent unknown.Going back to basics and using dism and sfc was to eliminate corruption,hopefully.
Once the system was returned to normal operation then reinstalling was to be done in turn.
To have a build which prohibits easy removal of drives is unusual.

I appreciate your time and effort responding. It just isn't that simple. It is a Small Form Factor build. To access the Linux m.2 drive under the mobo will require removing the Video card It's PCIE adapter riser/cable, and much of the PSU cable routing. The below pic is the EASY access side.

joeandmarg0 said:
Running dism and sfc is simple and straightforward and should remove corruption.

Can these commands be used any other way? Though I've been holding off, woul the update to 25H2 overwrite whatever it is I messed and possibly fix the problem?

joeandmarg0 · Dec 26, 2025

Dism and sfc can be run at anytime.

Solved USB errors. Device manager.

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