Solved USB errors. Device manager.


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CalypsoArt

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Full disclosure. I made this machine a Dual-boot with Win 11 and Linux Mint. However, they are on separate m.2 drives, accessed through GRUB.

The machine was working fine whichever OS I was using. Eventually, I tried so set up a Kensington Keyboard capable USB dongle or Bluetooth. The intention was to use the dongle for LM, and Bluetooth for Win11. Anyway, after much diddling around, including trying the dongle on Windows, I've screwed something up with Windows 11. Sometimes the Delete key does not work no matter which keyboard or method of connection I use. Currently, I'm using a USB wired unit. Device manager shows problems in the USB controller. I deleted them and restarted, but they come back. I also sometimes get a window asking to insert a disk into USB drive D. I don't have drive D. I have Windows OS drive C, and Data Drive F. I assume this message is related?

1766693108943.webp
 

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please check the BIOS boot manager and see if any USB boot devices are there
you can then remove them if you are sure they are not required.

note.. be careful as there will be entries for both Windows and Linux there as well.
best of luck Steve ..
 

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Shutdown and Power Off the PC.
Disconnect the Linux drive and remove the dongle.
Then power on and in Powershell [admin ] type in ---dism /online /cleanup-image /restorehealth ---and run it
When completed,type in and run---sfc /scannow ---until a clean report is given.
Is the PC operating normally ?
If so,then reconnect the Linux drive and check operations are still normal
Then plug in the dongle and check for normal operation again.
If you feel like {after much diddling around ] again please record all the "diddling"steps.
 

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joeandmarg0 said:
Shutdown and Power Off the PC.
Disconnect the Linux drive and remove the dongle.
Then power on and in Powershell [admin ] type in ---dism /online /cleanup-image /restorehealth ---and run it
When completed,type in and run---sfc /scannow ---until a clean report is given.
Is the PC operating normally ?
If so,then reconnect the Linux drive and check operations are still normal
Then plug in the dongle and check for normal operation again.
If you feel like {after much diddling around ] again please record all the "diddling"steps.
Click to expand...
Thanks for the reply. Removing the Mint drive is a big project. This is a SFF box I built some months ago on an Asus Rog STRIX B850-I motherboard with H2O cooler. The Linux m.2 drive is under the motherboard. To access it would require complete disassembly. The cable and hose routing was a nightmare, so I's prefer not to do that. The Win drive is much easier access. Any other thoughts. There is a Windows update 25H2 available, do you think running that might fix the problem for Windows?
 

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    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
h30434.www3.hp.com

Unknown USB Device (Device Descriptor Request Failed) on Windows OS

If you're encountering the "Unknown USB Device (Device Descriptor Request Failed)" error on your Windows OS, Here are some steps to help resolve the issue: Disconnect and Reconnect USB Cable: Disconnect the USB device from your computer. Wait a few seconds and reconnect it firmly to the USB...
h30434.www3.hp.com h30434.www3.hp.com
 

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Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
XxXxX said:
please check the BIOS boot manager and see if any USB boot devices are there
you can then remove them if you are sure they are not required.

note.. be careful as there will be entries for both Windows and Linux there as well.
best of luck Steve ..
Click to expand...
Thanks. Checked. Just the Linux and Windows drives listed. Ubuntu (LM) is first.
 

My Computers My Computers

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  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
Linux nothing to do with USB error code on Windows 11 if it's faulty USB controller then you will have problem using USB ports on Linux and Windows 11 if you can use USB ports on Linux then problem Windows 11.
 

My Computer My Computer

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Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
You shouldn't need to physically disconnect the linux drive.
Change boot order to Win OS, go to disk management and take the linux drive offline, then do your problem troubleshooting.
Reverse that when you have solved the issue.
 

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Ryzen 5 9600X
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Aorus elite wifi7 B850
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Kendomen Titanium, 5 x 120mm fans
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Phantom Spirit 120 SE Black CPU cooler
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Logitech MK120
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Logitech M90
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FreeBooter said:
Linux nothing to do with USB error code on Windows 11 if it's faulty USB controller then you will have problem using USB ports on Linux and Windows 11 if you can use USB ports on Linux then problem Windows 11.
Click to expand...
Thanks. That's what had me confused. When the Wireless keyboard USB dongle did not work on either the Win or Linux, I assumed something wrong with the machine hardware. But then it didn't work on three other computers, so the problem was the Keyboard.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
Thank
paulco said:
You shouldn't need to physically disconnect the linux drive.
Change boot order to Win OS, go to disk management and take the linux drive offline, then do your problem troubleshooting.
Reverse that when you have solved the issue for this
Click to expand...
Thanks for this info. I forgot disabling the drives is possible. As to the other part of my question, should I update to 25H2? Could this renew Windows?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
You find the problem for Keyboard not working, what about USB error at Windows 11 Device Manager have you followed the instructions at below link?

h30434.www3.hp.com

Unknown USB Device (Device Descriptor Request Failed) on Windows OS

If you're encountering the "Unknown USB Device (Device Descriptor Request Failed)" error on your Windows OS, Here are some steps to help resolve the issue: Disconnect and Reconnect USB Cable: Disconnect the USB device from your computer. Wait a few seconds and reconnect it firmly to the USB...
h30434.www3.hp.com h30434.www3.hp.com
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
CalypsoArt said:
Thank

Thanks for this info. I forgot disabling the drives is possible. As to the other part of my question, should I update to 25H2? Could this renew Windows?
Click to expand...
Yes update to newest build which is 25H2 it has new features and 24H2 end of support.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
The object of Post 3,was to go through the process of elimination and identify the cause.Your "diddling" could have caused more corruption within the operating system,the nature and extent unknown.Going back to basics and using dism and sfc was to eliminate corruption,hopefully.
Once the system was returned to normal operation then reinstalling was to be done in turn.
To have a build which prohibits easy removal of drives is unusual.
Running dism and sfc is simple and straightforward and should remove corruption.
 

My Computer My Computer

At a glance

win 10amd ryzen 5-2600ng skill sniper x 16gbnvidea gtx 1050
OS
win 10
Computer type
PC/Desktop
Manufacturer/Model
home built
CPU
amd ryzen 5-2600
Motherboard
gigabyte b450m-ds3h
Memory
ng skill sniper x 16gb
Graphics Card(s)
nvidea gtx 1050
Monitor(s) Displays
benq fp 92
Hard Drives
samsung 860 evo 500gb m2 ssd
PSU
antec ea550g
Case
nzxt noctis 450
Browser
edge
joeandmarg0 said:
The object of Post 3,was to go through the process of elimination and identify the cause.Your "diddling" could have caused more corruption within the operating system,the nature and extent unknown.Going back to basics and using dism and sfc was to eliminate corruption,hopefully.
Once the system was returned to normal operation then reinstalling was to be done in turn.
To have a build which prohibits easy removal of drives is unusual.
Click to expand...
I appreciate your time and effort responding. It just isn't that simple. It is a Small Form Factor build. To access the Linux m.2 drive under the mobo will require removing the Video card It's PCIE adapter riser/cable, and much of the PSU cable routing. The below pic is the EASY access side. :giggle:

20251222_135028.webp

joeandmarg0 said:
Running dism and sfc is simple and straightforward and should remove corruption.
Click to expand...
Can these commands be used any other way? Though I've been holding off, woul the update to 25H2 overwrite whatever it is I messed and possibly fix the problem?
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Ryzen 9 9900XG.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96RTX 4060 6GB
    OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 9 9900X
    Motherboard
    ROG STRIX B850-I
    Memory
    G.SKILL DDR5 Flare X5 64GB 6000 CL30-40-40-96
    Graphics Card(s)
    RTX 4060 6GB
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Dual Dell U3014
    Screen Resolution
    2560x1600
    Hard Drives
    Samsung EVO m.2 2TB, Silicon Power m.2 2TB
    PSU
    Corsair Modular SFX 750W
    Case
    Lan-Li H2O
    Cooling
    NZXT KRAKEN 240 AIO

  • At a glance

    Windows 11i7-9750H16gbNVIDIA GeForce RTX2070 Q-Max
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI GS75 Stealth 9sf
    CPU
    i7-9750H
    Motherboard
    MS 17-G1
    Memory
    16gb
    Graphics card(s)
    NVIDIA GeForce RTX2070 Q-Max
Dism and sfc can be run at anytime.
 

My Computer My Computer

At a glance

win 10amd ryzen 5-2600ng skill sniper x 16gbnvidea gtx 1050
OS
win 10
Computer type
PC/Desktop
Manufacturer/Model
home built
CPU
amd ryzen 5-2600
Motherboard
gigabyte b450m-ds3h
Memory
ng skill sniper x 16gb
Graphics Card(s)
nvidea gtx 1050
Monitor(s) Displays
benq fp 92
Hard Drives
samsung 860 evo 500gb m2 ssd
PSU
antec ea550g
Case
nzxt noctis 450
Browser
edge
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