Solved Vanished Xerox printer !


kapriss

kapriss

Member
Local time
9:11 PM
Posts
37
Location
Paris
OS
Windows 11 Pro 25H2
Hello nice people !
It started with the printer vanishing from the printer folder but still correctly listed in the device manager. I tried disabling and enabling.... nothing
I uninstalled and reinstalled with the correct driver (for WorkCentre 6015B)

Now it’s again in the printer folder, but no more in the device manager. There it’s 6015N (though 6015B is listed in the print queue)
Could not print test page, can’t print anything anymore...
Earlier today it worked fine.... and no more.... :rolleyes:
What can I do ? :unsure:

N-instead-of-B.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
:( Can-not-be-deleted.webp

It's the same for all three.
And I can't find Print Management anywhere....
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160
type print management in search, Select print management app from search result
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Thanks for your patience....
I tried Via Search Bar, Via Run or Command Prompt or PowerShell, Via File Explorer and finally via Control Panel...

Print-Management.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160
From run printmanagement.msc
from control panel select windows tools
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
I follow a slightly different approach to remove ghost printers. I first make sure I uninstall all relevant software, in your case any Xerox application, from Settings, Apps, Installed Apps. Then I open Control Panel and expand the Printers group. I make sure I uninstall the printer from there, if listed. If the printer is not present and you have no other printer, there will not be a Printers group. Finally I expand the Print Queues and uninstall all printer instances if present. Remove only instances of Xerox, don't touch the other print queues! I restart the computer, then I make sure I first install the official printer driver, in your case the official Xerox driver, and don't connect the printer unless prompted to do so. This should work and make the printer work properly again.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
spapakons said:
Maybe it works for Windows 11 Pro or higher versions. Do you have home? Follow my method above.
Click to expand...
I have Pro 25H2 - I'm trying your system (with fingers crossed !) Restarting now...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160
glasskuter said:
From run printmanagement.msc
from control panel select windows tools
Click to expand...
I can't understand why I absolutely can't find Printer Management :(
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160
kapriss said:
I can't understand why I absolutely can't find Printer Management :(
Click to expand...
Probably only available in Windows 11 Pro and higher versions, not in Home. Do you have Windows 11 Home?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5699), 25H2 (8655)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v25H2 (build 26200.8655)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
spapakons said:
Probably only available in Windows 11 Pro and higher versions, not in Home. Do you have Windows 11 Home?
Click to expand...
I have Windows Pro 25H2
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    CPU
    Intel(R) Core(TM) i5-14600K (3.50 GHz)
    Motherboard
    MSI B760M GAMING PLUS WIFI
    Memory
    16.0 GB (15.7 GB usable)
    Screen Resolution
    1920 x 1080
    Hard Drives
    SDD Kingston NV3 - 2 To
    Seagate BarraCuda - 4 To - 256 Mo
    PSU
    Fox Spirit HG 650
    Case
    Fractal Design Node 804 Black Window
    Cooling
    be quiet! Pure Rock 3 Black
    Keyboard
    azerty
    Browser
    Chrome
  • Operating System
    Windows 11 Pro Version 24H2
    Computer type
    Laptop
    Manufacturer/Model
    THINKPAD-7HMUUS84
    CPU
    Intel(R) Core(TM) i5-10400H CPU @ 2.60GHz (2.59 GHz)
    Screen Resolution
    3840 X 2160
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