Solved W11 21H2 offered no update 21H2>22H2s and now fails to upgrade to 23H2


Judiver said:
So it is Windows11 version 10.
So confusing...
Click to expand...

So, if you want to remove all those audio drivers, go ahead.
(screenshot below represents what to do, it does not represent which driver(s) you have to remove)
Take your time, don't be afraid, there is nothing you are going to break here.
Make sure you have a backup/restore point.
Confirm the deletion of the drivers. DO NOT REBOOT.

Screenshot 2024-03-31 201944.jpeg

Once the drivers are deleted,
Launch the setup.exe again after mounting the image.

If that fails, drivers will install again if you do a refresh of your devices &/or go windows update.

Screenshot 2024-03-31 195352.jpeg

Whatever the outcome, could you post a screenshot of msinfo32 (sound device)
start/run/msinfo32
Also look for issues in DXDiagnostics
start/run/DXDiag
 

Attachments

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Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-41
    CPU
    AMD Ryzen 7 7735HS 3201 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    16 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    Kingston OM8SEP4512Q 500 GB
    WDS500G2B0A-00SM50 500.1 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & IGB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 13 (Trixie)
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
The US Acer forum does have a handful threads from people having problems with drivers or their micro after updating to W11, but there are not too many discussions in all, so that may explain it... (that's also why I do not end up there when looking to address a problem). But I came across the mention of a certain "compatibility list".
Also if I enter my serial n° on that site, it says I have OS W10 64-bit, with no further options in the roll-down menu...
That got me wondering...

So had a look at the Dutch Acer site. I bought my laptop in The Netherlands (I'm Dutch). It's a Dutch (or European?) model, and it says:
"If your product model is not listed in the table below, Acer has not tested the device and the drivers have not been updated for that model."
Well, my A517-51G doesn't show up in that list!
Will it ever?

No wonder all the drivers say they're all "up to date, latest install". Yes up to date for W10, not updated to handle W11.

It is strange I was able to update to W11 21H2 in May 2022. I wonder what the policy is... MS allows to update when your pc has the minimum requirements? But if your manufacturer hasn't updated its drivers for W11, your further updates fail because MS checks their compatibility? Or worse, you run into problems with conflicts and devices not working properly.

I think that this is why my updates fail.
THANK YOU OAT for pointing me to the Acer website...
 
Last edited:

My Computer

System One

  • OS
    Windows11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 5 A517-51G-85RS
    CPU
    i7-8550U @1.80GHz 1.99GHz
    Motherboard
    Dragonite_KL, version V2.03
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce MX150
    Sound Card
    Realtek High Definition Audio (SST)
    Monitor(s) Displays
    17.3" IPS
    Screen Resolution
    1920x1080 (Full HD)
    Hard Drives
    SSD 256GB
    5400rpm HDD
    Keyboard
    qwerty
    Browser
    Firefox
Judiver said:
The US Acer forum does have a handful threads from people having problems with drivers or their micro after updating to W11, but there are not too many discussions in all, so that may explain it... (that's also why I do not end up there when looking to address a problem). But I came across the mention of a certain "compatibility list".
Also if I enter my serial n° on that site, it says I have OS W10 64-bit, with no further options in the roll-down menu...
That got me wondering...

So had a look at the Dutch Acer site. I bought my laptop in The Netherlands (I'm Dutch). It's a Dutch (or European?) model, and it says:
"If your product model is not listed in the table below, Acer has not tested the device and the drivers have not been updated for that model."
Well, my A517-51G doesn't show up in that list!
Will it ever?

No wonder all the drivers say they're all "up to date, latest install". Yes up to date for W10, not updated to handle W11.

It is strange I was able to update to W11 21H2 in May 2022. I wonder what the policy is... MS allows to update when you're pc has the minimum requirements? But if your manufacturer hasn't updated its drivers for W11, your further updates fail because MS checks their compatibility? Or worse, you run into problems with conflicts and devices not working properly.

I think that this is why my updates fail.
THANK YOU OAT for pointing me to the Acer website...
Click to expand...
Ouch, that is a tough one.
This is the problem with OEM drivers, if they don't choose to update them, you are stuck.
I had the same issue with my Sony VAIO years back.
I am sure that MS has created generic drivers though. You won't know until you try...
But it might be dead in the water from the start, see Windows 11 is all about 64 bit stuff while Windows 10 could still accommodate both 32/64 bit legacy components & drivers.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-41
    CPU
    AMD Ryzen 7 7735HS 3201 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    16 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    Kingston OM8SEP4512Q 500 GB
    WDS500G2B0A-00SM50 500.1 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & IGB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 13 (Trixie)
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Who knows what kind of additional problems I may run into if I do manage to install further updates...

I can ask Acer if they do plan on updating the drivers for my model some day.
But I have a feeling they will think the laptop is too old, so don't bother.

In that case I'll just have to continue as is until MS won't support my Windows version any longer.
For in my mind my laptop is not old at all, and to my wallet it is brand new... (bought it Summer 2019... that was... yesterday...).

Updates: always trouble!

Thank you all for your reactions and suggestions. I appreciate.
I am glad there is such a forum as Eleven Forum with people willing to spend their time helping others.
 

My Computer

System One

  • OS
    Windows11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 5 A517-51G-85RS
    CPU
    i7-8550U @1.80GHz 1.99GHz
    Motherboard
    Dragonite_KL, version V2.03
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce MX150
    Sound Card
    Realtek High Definition Audio (SST)
    Monitor(s) Displays
    17.3" IPS
    Screen Resolution
    1920x1080 (Full HD)
    Hard Drives
    SSD 256GB
    5400rpm HDD
    Keyboard
    qwerty
    Browser
    Firefox
  • Like
Reactions: OAT
Judiver said:
For in my mind my laptop is not old at all, and to my wallet it is brand new... (bought it Summer 2019... that was... yesterday...).
Click to expand...
I know but 5 years in the software/hardware world is a long time as things move very quickly.
There is no such thing as a future proof product in that field.
It has been a pleasure helping you and I wish there was a better outcome.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-41
    CPU
    AMD Ryzen 7 7735HS 3201 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    16 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    Kingston OM8SEP4512Q 500 GB
    WDS500G2B0A-00SM50 500.1 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & IGB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 13 (Trixie)
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
I know, helas.

But for a laptop bought in 2019, fitting MS W11 requirements perfectly, you would think that they would update drivers if MS plans to release W11 in Oct 2021... I sent them a message this morning asking if they plan on updating the drivers for my system. Let's see.

By the way Acer is pretty slothful. The list of drivers they produce if I specify my serial n° gives many outdated drivers. My machine has more recent ones than listed there.

This all is bad support to people who bought one of their computers. No attempt is made to extend the useful life of their sold products. They focus on the sale of a new pc.

We only have 1 planet to waste and I regularly find myself in the position of having to speed that process up... The things I need to throw away are not the oldest products but the new ones. Cannot have them repaired either. Example: integrated keyboards fixed with plastic rivets... such a stupid design!

I'll mark my thread as solved, even if it isn't. We found the origin of the problem, not the solution. Thank you all.
 

My Computer

System One

  • OS
    Windows11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 5 A517-51G-85RS
    CPU
    i7-8550U @1.80GHz 1.99GHz
    Motherboard
    Dragonite_KL, version V2.03
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce MX150
    Sound Card
    Realtek High Definition Audio (SST)
    Monitor(s) Displays
    17.3" IPS
    Screen Resolution
    1920x1080 (Full HD)
    Hard Drives
    SSD 256GB
    5400rpm HDD
    Keyboard
    qwerty
    Browser
    Firefox
  • Like
Reactions: OAT
Reaction from Acer:
"We are sorry, but this device has not been tested for the desired operating system and the manufacturer does not expect it to support Windows 11 in the future.".

My next laptop will not be an Acer.
 

My Computer

System One

  • OS
    Windows11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 5 A517-51G-85RS
    CPU
    i7-8550U @1.80GHz 1.99GHz
    Motherboard
    Dragonite_KL, version V2.03
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce MX150
    Sound Card
    Realtek High Definition Audio (SST)
    Monitor(s) Displays
    17.3" IPS
    Screen Resolution
    1920x1080 (Full HD)
    Hard Drives
    SSD 256GB
    5400rpm HDD
    Keyboard
    qwerty
    Browser
    Firefox
Judiver said:
Reaction from Acer:
"We are sorry, but this device has not been tested for the desired operating system and the manufacturer does not expect it to support Windows 11 in the future.".

My next laptop will not be an Acer.
Click to expand...



Well... I just removed ACER from my list of decent "customer oriented" companies. ^^
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.4061 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
A little history may help explain, some time ago Gateway bought eMachines to have a 'value' line then Acer bought Gateway. Don't see much about Gateway and eMachines lately.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
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