Weird boot error possibly caused by motherboard usb interface/new usb devices + external ssd freeze


viczex97

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W11
Greetings all, hope you are having a great week so far.

I am posting here because google is of no help and confuses me even more.
I've been running windows 11 since the beginning of the year and so far I didn't have any issues, but some time in february windows refused to load until I switched an internal hard drive to another Sata port, after that all good. But recently the booting process is messed up for no reason again. Last week I was just powering on my pc as usual before I got hit with the " Looks like windows didn't load correctly" screen that contained options such as system recovery, reset and so on. I was able to boot successfully after I unplugged all usb devices, so I thought it was just a weird temporary issue, whatever right? Well it turns out now every time I boot up I get past the motherboard splash screen and get stuck at the spinning dots, then the PC just restarts itself and it works. Sometimes it does get stuck though and I have to restart it multiple times before it boots up correctly.
I recently purchased an external 2TB ssd and before I switched ports it used to freeze mid-transfer and crash my whole system. Something in my motherboard (MSI MPG x570) clearly is fussy about usb devices (hence the title of this thread) and I have a lot of USB devices, most of them connected via a TP link usb hub. I tried disconnecting all usb devices but it still gets stuck at boot, but as I've said, after one more restart it's usually fine. The external SSD works just fine when plugged into a backup w10 laptop I have, but when transferring large files (8gb+) it more often than not freezes and the whole system becomes unresponsive as a result.
I doubt it's just a minor inconvenience though, I am afraid this is just a matter of time until W11 bricks itself and I cannot access my files.
I tried resetting the bios, updating it to the latest version since there have been so far issues reported with zen 3 cpus and usb, but nothing seems to work. Also ran multiple bad sectors checks on the external ssd and no issues found, especially since I've tried it with another laptop and it worked fine there.
Sorry if it's a long read but tl;dr: Got a new external SSD, stuck at boot screen but after restart it works (somehow). Anyone having similar issues? Thanks!
 
Windows Build/Version
21H2

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My Computer

System One

  • OS
    W11
    Computer type
    PC/Desktop
    CPU
    R5 5600x
    Motherboard
    MSI MPG x570 GAMING PLUS
    Memory
    2x 8GB DDR4 @3200mhz
    Graphics Card(s)
    MSI RX 480
    Sound Card
    Babyface ProFS
    Monitor(s) Displays
    LG 27" IPS
    Screen Resolution
    FullHD
    Hard Drives
    1 x Seagate 2TB HDD @ 7200RPM
    1 x ADATA SP550 120gb SSD
    1 x Samsung 970 EVO nvme 500GB (OS)
    1 x Seagate External HDD 2TB
    1 x External ADATA SP760 2TB SSD
    PSU
    Seasonic Focus PX650

glasskuter

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I can not speak for your specific mobo but I have one system that refused to boot when any flash drive, bootable or not, is plugged in no matter what port I use, and no it's not my boot order. Windows boot manager is set as first boot. In the problematic system I went into bios and stopped it from booting from usb. Whenever I need to boot from usb, I go back into bios and enable usb boot. I do not believe I ever tested it with either of my 2 external hdds. I have also run across a few other systems in the past with the same issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.832
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
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    Benq 27
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    2560x1440
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    256 m.2 2230-256+1 tb hdd
    PSU
    500w
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    MT
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    Dell Premium
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    Logitech wired
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    Logitech wireless
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    so slow I'm too embarrassed to tell
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    Firefox
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    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
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    Defender+MWB Premium

johnlgalt

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In addition to @glasskuter's excellent advice, which is something I also do, you mention this:

most of them connected via a TP link usb hub

Try removing the hub from your computer completely for a few days and see if the problem persists. I have the X57- GODLIKE and it was tragically unable to boot when I daisy chained a Juiced Systems Vertex Pro hub with a standard jCreate USB 3.0 hub (from Best Buy). When I removed the jCreate, it still was being fussy - until I realized that the Vertex Pro was lost it's power (it has a switch that got bumped off). I only found this out after I bought another one lol.

With both powered, and connected to separate USB connections (Type_C at back i.o and Type-C from case) I have no issues.

So, if the computer boots fine without the TP Link USB hub, then, if it is powered, check the power adapter and make sure it is outputting enough voltage. If it is *not* powered, it may be time for a new hub.

If removing the hub does not solve your problems, then check Device Manager for any devices that are either 'Not started' or else showing an error (usually it is in other devices section, and will have a Yellow triangle with an exclamation point in it). But I suspect the hub, and it is easier to take out of the equation and test right away, so give that a go first, if disabling USB boot does not work.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
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    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
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    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
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    Dell
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    Edge Chromium | Chrome | Firefox Nightly | Brave
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viczex97

Member
Thread Starter
Local time
9:05 PM
Posts
3
OS
W11
Thank you both for your advice, I will post soon to report if anything has been solved.
 

My Computer

System One

  • OS
    W11
    Computer type
    PC/Desktop
    CPU
    R5 5600x
    Motherboard
    MSI MPG x570 GAMING PLUS
    Memory
    2x 8GB DDR4 @3200mhz
    Graphics Card(s)
    MSI RX 480
    Sound Card
    Babyface ProFS
    Monitor(s) Displays
    LG 27" IPS
    Screen Resolution
    FullHD
    Hard Drives
    1 x Seagate 2TB HDD @ 7200RPM
    1 x ADATA SP550 120gb SSD
    1 x Samsung 970 EVO nvme 500GB (OS)
    1 x Seagate External HDD 2TB
    1 x External ADATA SP760 2TB SSD
    PSU
    Seasonic Focus PX650

viczex97

Member
Thread Starter
Local time
9:05 PM
Posts
3
OS
W11
Well... I don't know if this is of use to anybody but the problem seems to have resolved itself for the moment (as in, the past few days). I really didn't do anything different. 😬
 

My Computer

System One

  • OS
    W11
    Computer type
    PC/Desktop
    CPU
    R5 5600x
    Motherboard
    MSI MPG x570 GAMING PLUS
    Memory
    2x 8GB DDR4 @3200mhz
    Graphics Card(s)
    MSI RX 480
    Sound Card
    Babyface ProFS
    Monitor(s) Displays
    LG 27" IPS
    Screen Resolution
    FullHD
    Hard Drives
    1 x Seagate 2TB HDD @ 7200RPM
    1 x ADATA SP550 120gb SSD
    1 x Samsung 970 EVO nvme 500GB (OS)
    1 x Seagate External HDD 2TB
    1 x External ADATA SP760 2TB SSD
    PSU
    Seasonic Focus PX650
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