Weird Issues involving Random Freezes+Non-Responsive Programs/System


Exadium

Member
Local time
7:19 PM
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OS
Windows 11 64 Bit Home Advanced
My PC is about 2 years old. I don't remember having this issue initially but it started occurring about 6 months or so into it's use.

It usually happens when I'm playing normal PC games. (I tried playing a full screen game in a window and it also happened once like this too.) When I play emulator games on their own (Bluestacks/LD Player) it doesn't seem to happen. If I'm running a normal PC game + emulator games it happens randomly.

(And by randomly--I mean that--on average--it happens once every few weeks or sometimes once a month or so.)

Basically, one of two things will occur.

1. The game I'm playing will crash. If I try to reload it it just insta-crashes without loading. Task manager will either not open at all--or it will open and half the stuff in the list will be missing.
2. Browsers will lock up and/or if I try to open a new browser or tab--the area where it says what's on the tab will be replaced by a full line like this:

============ (It will be a solid line though--not with ='s)

3. If I try to load any new program--it won't load at all and it will instant crash--regardless of what it is.
4. I get no error messages at all or PC lag or anything obvious and noticeable.
5. If I'm running a PC game and I have an emulator or two open--like Bluestacks/LD Player/etc., the emulator and game on it will still run alright until I close it. Then, the emulators won't load again either.

6. If I try to shut down the PC--it will hang, the cursor will spin "Busy" and I have to physically reboot it via the power button.
7. This occurs completely at random. Sometimes, I can use the PC for 1-2 months without it happening. Other times, it happens 2x in a row in the same day.

(So far, I've gone 1 week without it happening. When it last happened, it happened twice in a day and then prior to that--I went almost 3 months without it.)

I ran the full system file scan thing last year. It said it found some corrupted data and repaired it. This did nothing to stop this issue though. Device Manager shows nothing unusual. I have up-to-date GPU drivers.

I have no idea how to diagnose this issue. It's driving me nuts because it's so random but whenever it occurs--I have to physically reboot the system or it will just become dysfunctional and partially non-responsive.
 
Windows Build/Version
22H2 (OS Build 22621.2861)

My Computer

System One

  • OS
    Windows 11 64 Bit Home Advanced
    Computer type
    PC/Desktop
    Manufacturer/Model
    CyberpowerPC
    CPU
    I7 12700K 8P/16 +4E 3.60 Ghz 25 MB Cache 125W LGA1700
    Motherboard
    ASUS Prime Z690-P WIFI DDR4 ATX Wi-Fi 6 2.5 GBE LAN 4 PCIE X16 1PCIE X1 3X M.2 SATA/PCIE LGA1700 CEC
    Memory
    Team T-Force Delta RGB 8GB DDR4-3200 Black
    Graphics Card(s)
    Gigabyte Geforce RTX 3070 Gaming OC 8GB GDDR6
    Sound Card
    Onboard 7.1 Sound
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920x1080
    Hard Drives
    1TB WD Blue SN570 PCIE NVME M.2 SSD
    2TB Seagate HDD 3.5" SATAIII 7200RPM 6.0 GB/s 256MB Cache
    PSU
    Enermax Revolution D.F. Series 750 Watts 80 Plus Gold Full Modular W/ Twister Bearing Fan PSU
    Case
    Phanteks Eclipse P500 Air Atx Case Tempered Glass ARGB + 3X ARGB fans
    Cooling
    CyberpowerPC Deepcool Castle 360EX ARGB AIO Liquid CPU cooler w anti-leak technology
    Keyboard
    Logitech Orion G910
    Mouse
    Roccat Kone XP
    Browser
    Firefox/Chrome
    Antivirus
    MalwareBytes
Reset graphic card settings from graphics card control panel if its AMD also reset Shader Cache and reboot your system.

In this guide, you will learn the steps to perform a clean boot on Windows 11 and Windows 10 to help you troubleshoot and determine conflicts in your setup.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I agree with using clean boot but since it happens so seldom and randomly it would be hard to run in clean boot for an indefinite period of time waiting on it to happen just as you can't know if any other troubleshooting steps helps the situation without just waiting to see if it happens again..

Troubleshooting should always be done with all overclocking turned off.

Look in Reliability Monitor and Event Viewer at the time of the freeze to see if it will lead you to the cause. Though you are not having BSOD, if any logs are being created at the time of these crashes, gather them per these instructions, zip them, upload the zipped file to any cloud provider, and share a link here so @zbook or one of the others can analyze them. If logs are being generated they can advise you better how to proceed better than I can.. BSOD - Posting Instructions

Otherwise, Here are general suggestions of things to try, though, in no particular order.

1. I always jump to updating graphics card and graphics software right off the bat. What I find strange though is there has been no update for that particular card on Gigabytes site since 2021 while on Nvidia's site it has been updated multiple times since then, the last being this past month. Always use DDU in safe mode to remove both drivers and Nvidia software. Then restart in normal mode and install most current driver/software.

2. Update UEFI bios

3. Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

4. Test your ram using Memtest86, running at least 8 passes.

5. Monitor your temps.

6. Do a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    AMD Ryzen 3 3100
    Motherboard
    Asus ROG Strix b450-f
    Memory
    Corsair 8GB x 2 (16GB)
    Graphics Card(s)
    Asus Nvidia Geforce GTX 1650 Super
    Monitor(s) Displays
    Dell 27" 1440p
    Screen Resolution
    1440p
    Hard Drives
    Seagate Barracuda 1TB
    256GB NVME Seagate Barracuda
    Browser
    Firefox / Edge
    Antivirus
    Windows Defender
  • Operating System
    Windows 8.1
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Amd E2
    Memory
    4GB
    Hard Drives
    128GB SSD
I installed newer drivers sometime in the middle of the year to see if it would fix it. It didn't. I'm using Nvidia 531.61, Driver Type: DHC (and Nvidia's control panel lists all sorts of other stuff that may or may not matter at all.) I don't Overclock stuff that I know of. I've never really adjusted the GPU with software since getting a working one. (The First one arrived dead on arrival and had to be RMA'ed because it was causing pink lines and system reboots lol.)
 

My Computer

System One

  • OS
    Windows 11 64 Bit Home Advanced
    Computer type
    PC/Desktop
    Manufacturer/Model
    CyberpowerPC
    CPU
    I7 12700K 8P/16 +4E 3.60 Ghz 25 MB Cache 125W LGA1700
    Motherboard
    ASUS Prime Z690-P WIFI DDR4 ATX Wi-Fi 6 2.5 GBE LAN 4 PCIE X16 1PCIE X1 3X M.2 SATA/PCIE LGA1700 CEC
    Memory
    Team T-Force Delta RGB 8GB DDR4-3200 Black
    Graphics Card(s)
    Gigabyte Geforce RTX 3070 Gaming OC 8GB GDDR6
    Sound Card
    Onboard 7.1 Sound
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920x1080
    Hard Drives
    1TB WD Blue SN570 PCIE NVME M.2 SSD
    2TB Seagate HDD 3.5" SATAIII 7200RPM 6.0 GB/s 256MB Cache
    PSU
    Enermax Revolution D.F. Series 750 Watts 80 Plus Gold Full Modular W/ Twister Bearing Fan PSU
    Case
    Phanteks Eclipse P500 Air Atx Case Tempered Glass ARGB + 3X ARGB fans
    Cooling
    CyberpowerPC Deepcool Castle 360EX ARGB AIO Liquid CPU cooler w anti-leak technology
    Keyboard
    Logitech Orion G910
    Mouse
    Roccat Kone XP
    Browser
    Firefox/Chrome
    Antivirus
    MalwareBytes
You can run a Clean Boot and leave it this way. If you want to get to the bottom of it, then Add a Service or Startup Item at a time, run it for a while, if nothing changes, then add some more stuff until the computer starts to Freeze then you will know the culprit.
It is inconvenient to troubleshoot your computer, but it is necessary if you want to get to the bottom of it.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
Yeah. The problem in this instance is sometimes the problem doesn't occur for a month or more. It's not like most people's crash issues where it's happening constantly all day long. I don't know if it would even be possible to monitor it for that long of a potential time gap. Like for example: Last week I tried playing Dragon Age Inquisition. I had the crash 2x in a 24 hr span. Before that, I played Horizon Zero Dawn for about 2-3 weeks and it never happened once.
 

My Computer

System One

  • OS
    Windows 11 64 Bit Home Advanced
    Computer type
    PC/Desktop
    Manufacturer/Model
    CyberpowerPC
    CPU
    I7 12700K 8P/16 +4E 3.60 Ghz 25 MB Cache 125W LGA1700
    Motherboard
    ASUS Prime Z690-P WIFI DDR4 ATX Wi-Fi 6 2.5 GBE LAN 4 PCIE X16 1PCIE X1 3X M.2 SATA/PCIE LGA1700 CEC
    Memory
    Team T-Force Delta RGB 8GB DDR4-3200 Black
    Graphics Card(s)
    Gigabyte Geforce RTX 3070 Gaming OC 8GB GDDR6
    Sound Card
    Onboard 7.1 Sound
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920x1080
    Hard Drives
    1TB WD Blue SN570 PCIE NVME M.2 SSD
    2TB Seagate HDD 3.5" SATAIII 7200RPM 6.0 GB/s 256MB Cache
    PSU
    Enermax Revolution D.F. Series 750 Watts 80 Plus Gold Full Modular W/ Twister Bearing Fan PSU
    Case
    Phanteks Eclipse P500 Air Atx Case Tempered Glass ARGB + 3X ARGB fans
    Cooling
    CyberpowerPC Deepcool Castle 360EX ARGB AIO Liquid CPU cooler w anti-leak technology
    Keyboard
    Logitech Orion G910
    Mouse
    Roccat Kone XP
    Browser
    Firefox/Chrome
    Antivirus
    MalwareBytes
Most have offered good advice. I will offer a few more tips...........
When it comes to running SFC my take on this is to run the DISM command with the above added switches first then run SFC. If you run SFC and it finds errors then run DISM then you end up running SFC again. My $0.02 worth on that one.

Also I will suggest generally speaking errors like you're seeing I would tend to lean toward a graphics issue. So as mentioned DDU, completely, your current Nvidia drivers. Run DDU in Safe Mode and tell it to Clean and then Shut down. Let the system power down then turn off the power supply. Let the system sit for a few minutes, then reboot and reinstall the latest Nvidia drivers. There have been times when DDU doesn't completely clean things unless the system is fully powered down. It's rare but hey it happens.

Next I'd pull your memory and reinstall.

As someone mentioned look under your Event Logs and and see if you can match any odd errors being logged at an approximate time a lockup occurs.

Don't ignore the possibility of a drive going bad. So you might check the drive(s) using the various tools available. Also ensure cables to everything are fully connected. CPU power, 24 pin power, SATA connectors and especially the GPU power.
 

My Computer

System One

  • OS
    Win 7/10/11
    Computer type
    PC/Desktop
    Other Info
    I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.
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