What does Microsoft mean by "install or reinstall Office"?


jhsachs

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I have a license key for Visio Standard 2013, and I want to install it on my current computer.

I went to office.com and downloaded a fresh copy of the software. Everything was good up to the screen that says the license key has been added to my account. It says, "sign in to Microsoft account dashboard [link provided] with the account used to redeem it and install or reinstall Office."

I'm using the current version of Office Professional on this computer. The last thing I want to do is "install or reinstall Office" from the 2013 stamdard version! Is that really what the installer is proposing to do? Or is is just proposing to install Visio 2013, but explaining it very badly?
 

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Windows 11i7-10875SH32 GBNVIDIA Quadro RTX 3000
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Precision 5750
CPU
i7-10875SH
Memory
32 GB
Graphics Card(s)
NVIDIA Quadro RTX 3000
Screen Resolution
2x 1920x1200
Hard Drives
1 TB SSD
Browser
Firefox
I have a license key for Visio Standard 2013, and I want to install it on my current computer.

I went to office.com and downloaded a fresh copy of the software. Everything was good up to the screen that says the license key has been added to my account. It says, "sign in to Microsoft account dashboard [link provided] with the account used to redeem it and install or reinstall Office."

I'm using the current version of Office Professional on this computer. The last thing I want to do is "install or reinstall Office" from the 2013 stamdard version! Is that really what the installer is proposing to do? Or is is just proposing to install Visio 2013, but explaining it very badly?

I would venture that they want to update your Office to current. Rarely does MS want to let you keep old versions of their software running actively on your PC. I could be mistaken but I rather doubt it.
 

My Computer My Computer

At a glance

WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, ...Intel i7 6900K and i9-7960X / AMD 3800X (8 core)128 GB CORSAIR DOMINATOR PLATINUM (B DIE)NVIDIA 1070 and RTX 3070
OS
WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
Computer type
PC/Desktop
Manufacturer/Model
DIY, ASUS, and DELL
CPU
Intel i7 6900K and i9-7960X / AMD 3800X (8 core)
Motherboard
ASUS X99E-WS USB 3.1 and ASUS X299 SAGE
Memory
128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
Graphics Card(s)
NVIDIA 1070 and RTX 3070
Sound Card
Crystal Sound (onboard)
Monitor(s) Displays
single Samsung 30" 4K and 8" aux monitor
Screen Resolution
4K and something equally attrocious. I'll be working on this.
Hard Drives
A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

Ports X, Y, and Z are reserved for USB access and removable drives.

Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

RAID arrays included:

LSI RAID 10 (WD Velociraptors) 1115.72 GB
LSI RAID 10 (WD SSDS) 463.80 GB

INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
INTEL RAID 1 SEAGATE HYBRID 931.51 GB
PSU
SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
Case
ThermalTake Level 10 GT (among others)
Cooling
Noctua is my favorite and I use it in my main. I also own various other coolers.
Keyboard
all kinds.
Mouse
all kinds
Internet Speed
360 mbps - 1 gbps (depending)
Browser
FIREFOX
Antivirus
KASPERSKY (no apologies)
Other Info
Gave Dell touch screen with Windows 11 to daughter and got me an OTVOC. Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
I don't think your answer really addressed my question. If Microsoft is going to insist that I install the currrent Visio instead of the one I have, why do they bother asking me to enter the license key? They don't offer upgrades.

Nevertheless, your answer appears to be accurate. I investigated further and learned that while it is theoretically possible to install Visio 2013 on the same computer as a current version of Office, it uses a .msi installer that is incompatible with Microsoft's current Click-to-Run installer, making the process difficult and hazardous enough to deter me from trying.

I'm left with four choices: Buy a current copy of Visio (~$160); buy a copy of Visio 2019, the first version compatible with modern Office (~$70); dig up a Windows 7 license key, or buy one ($60), and use it to install Visio 2013 on a separate virtual machine; or use a piece of freeware (e.g. draw.io) instead.

I suppose I should rejoice that I have a choice of four solutions. I need a drawing program, but only a few times a year, so it's hard to justify paying a lot of money for it or learning a new application. I'll have to give the problem some thought.
 

My Computer My Computer

At a glance

Windows 11i7-10875SH32 GBNVIDIA Quadro RTX 3000
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Precision 5750
CPU
i7-10875SH
Memory
32 GB
Graphics Card(s)
NVIDIA Quadro RTX 3000
Screen Resolution
2x 1920x1200
Hard Drives
1 TB SSD
Browser
Firefox
Visio Standard 2013
I'm using the current version of Office Professional
Mixing versions of Office suite components has always been problematic. And as usual, MS messages are totally ambiguous

I can only suggest make an image(s) of the existing installation, , try the installation and then restore the image if the installation fails.
 

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  • At a glance

    Windows 11 2xH2 (latest update ... forever anal)Intel i5-124008GBNVIDIA GeForce GT730
    OS
    Windows 11 2xH2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-12400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    512GB KIOXIA NVMe
    1TB SATA SSD
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    BT
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    BT
    Browser
    Brave FFox Chrome Opera
    Antivirus
    KIS
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    Windows 11 Pro 2xH2 (latest update ... 4ever ...i7-1165G7 @ 2.80GHzIntel Iris Xe Graphics
    Operating System
    Windows 11 Pro 2xH2 (latest update ... 4ever anal)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
I occasionally get an oddball prompt that my 2010 Office is "adding" something to Excel when I'm updating a totally unrelated application. It must be a conflicting common module that gets stepped on by the other application. Never have figured out what it's doing, but it doesn't seem to damage anything, so I just let it go, it's pretty quick whatever it's doing.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2, Build 26200.9168Intel Core i5 14500, 14th Generation64GB DDR4GeForce RTX 4060
    OS
    Win 11 Pro 25H2, Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500, 14th Generation
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear & Acer 24" 1080p
    Screen Resolution
    5120x1440 & 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • At a glance

    Win 11 Pro 25H2, Build 26200.9168Intel Core i5 1440032GB DDR5Intel 700 Embedded GPU
    Operating System
    Win 11 Pro 25H2, Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Nimo N171 17" Laptop, (Intel i3-1215U, 16GB RAM, 2TB NVMe, Win11 Pro)
    Acemagic Vista Mini PC V1 (Intel N150, 16GB RAM, 1TB NVMe, Win11 Pro)
    HP ENVY h8-1540t, (24GB RAM, 2TB SSD, 2TB HDD, Win11 Pro)
I don't think your answer really addressed my question. If Microsoft is going to insist that I install the currrent Visio instead of the one I have, why do they bother asking me to enter the license key? They don't offer upgrades.
Sorry. That's all I got. I regret upgrading my Office. I loved the version I got when I ran my first version of Windows 7 Ultimate. Sadly, I had to upgrade it. I had some issues with Word when I was running ME but I'm still not sure if that was the fault of Win ME or MS Word. When I upgraded my original license key no longer worked. Now I'm paying for Word every year and it sucks because AI sucks and I really don't care for One Drive. This has been my experience. I don't think there is a solution for this. Only one more reason why so many are starting to transition to Linux.
 

My Computer My Computer

At a glance

WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, ...Intel i7 6900K and i9-7960X / AMD 3800X (8 core)128 GB CORSAIR DOMINATOR PLATINUM (B DIE)NVIDIA 1070 and RTX 3070
OS
WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
Computer type
PC/Desktop
Manufacturer/Model
DIY, ASUS, and DELL
CPU
Intel i7 6900K and i9-7960X / AMD 3800X (8 core)
Motherboard
ASUS X99E-WS USB 3.1 and ASUS X299 SAGE
Memory
128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
Graphics Card(s)
NVIDIA 1070 and RTX 3070
Sound Card
Crystal Sound (onboard)
Monitor(s) Displays
single Samsung 30" 4K and 8" aux monitor
Screen Resolution
4K and something equally attrocious. I'll be working on this.
Hard Drives
A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

Ports X, Y, and Z are reserved for USB access and removable drives.

Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

RAID arrays included:

LSI RAID 10 (WD Velociraptors) 1115.72 GB
LSI RAID 10 (WD SSDS) 463.80 GB

INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
INTEL RAID 1 SEAGATE HYBRID 931.51 GB
PSU
SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
Case
ThermalTake Level 10 GT (among others)
Cooling
Noctua is my favorite and I use it in my main. I also own various other coolers.
Keyboard
all kinds.
Mouse
all kinds
Internet Speed
360 mbps - 1 gbps (depending)
Browser
FIREFOX
Antivirus
KASPERSKY (no apologies)
Other Info
Gave Dell touch screen with Windows 11 to daughter and got me an OTVOC. Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
Sorry. That's all I got. I regret upgrading my Office. I loved the version I got when I ran my first version of Windows 7 Ultimate. Sadly, I had to upgrade it. I had some issues with Word when I was running ME but I'm still not sure if that was the fault of Win ME or MS Word. When I upgraded my original license key no longer worked. Now I'm paying for Word every year and it sucks because AI sucks and I really don't care for One Drive. This has been my experience. I don't think there is a solution for this. Only one more reason why so many are starting to transition to Linux.
You don't have to run with a subscription version if you don't mind running with an older version. I have a licensed Office and Visio 2010, and I've been using them since I got them. I first used them with Windows 7, briefly with Windows 8.1, and then Windows 10, and now Windows 11. They all still work fine. You can also buy a license for later versions before the subscription model and be once and done.
 

My Computers My Computers

  • At a glance

    Win 11 Pro 25H2, Build 26200.9168Intel Core i5 14500, 14th Generation64GB DDR4GeForce RTX 4060
    OS
    Win 11 Pro 25H2, Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500, 14th Generation
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear & Acer 24" 1080p
    Screen Resolution
    5120x1440 & 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • At a glance

    Win 11 Pro 25H2, Build 26200.9168Intel Core i5 1440032GB DDR5Intel 700 Embedded GPU
    Operating System
    Win 11 Pro 25H2, Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Nimo N171 17" Laptop, (Intel i3-1215U, 16GB RAM, 2TB NVMe, Win11 Pro)
    Acemagic Vista Mini PC V1 (Intel N150, 16GB RAM, 1TB NVMe, Win11 Pro)
    HP ENVY h8-1540t, (24GB RAM, 2TB SSD, 2TB HDD, Win11 Pro)

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