Widgets have stopped working


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BrianInEngland

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Got an update for Windows Web Experience Pack, now the widgets board won't load. Just getting a big grey box.
I uninstalled and re-installed WEP but it's not fixed it. I can confirm it was working after the latest update to 22621.1343, this problem has come from the Experience Pack update.

Update: Just checked Widgets on another PC, working were fine. Updated WEP through the Store and now Widgets are broken.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro 25H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim 5080 SOC
    Sound Card
    Soundblaster AE-9
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung 870 Evo 2TB
    Samsung T9 4TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
BrianInEngland said:
Got an update for Windows Web Experience Pack, now the widgets board won't load. Just getting a big grey box.
I uninstalled and re-installed WEP but it's not fixed it. I can confirm it was working after the latest update to 22621.1343, this problem has come from the Experience Pack update.

Update: Just checked Widgets on another PC, working were fine. Updated WEP through the Store and now Widgets are broken.
Click to expand...
Mine as well, RP and Beta
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell I7 7773
    CPU
    I7 Gen 8
    Memory
    16gb
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Monitor(s) Displays
    17
    Screen Resolution
    1920x1080
    Hard Drives
    nvme m2 512gb
    Mouse
    MS BT 5000
    Internet Speed
    400
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    11th gen i7
    Memory
    16 gb
    Graphics card(s)
    Nvidia GeForce 1660 Super
    Sound Card
    RealTek
    Monitor(s) Displays
    27" Samsung UHD
    Screen Resolution
    3840x2160 4k
    Hard Drives
    512 Samsung SSD plus one 2tb SSD
    PSU
    360 watt
    Case
    Dell
    Cooling
    Dell
    Mouse
    MS BT 5000
    Internet Speed
    400
    Browser
    Edge
    Antivirus
    Defender and MalwareBytes
BrianInEngland said:
Got an update for Windows Web Experience Pack, now the widgets board won't load. Just getting a big grey box.
I uninstalled and re-installed WEP but it's not fixed it. I can confirm it was working after the latest update to 22621.1343, this problem has come from the Experience Pack update.

Update: Just checked Widgets on another PC, working were fine. Updated WEP through the Store and now Widgets are broken.
Click to expand...
Yup your not the only one, as soon as we got that web experience pack the widgets window went blank.
 

My Computers

System One System Two

  • OS
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
    Motherboard
    Alienware
    Memory
    64GB DDR5 6400MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 5080 and Intel UHD Graphics
    Sound Card
    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
    Monitor(s) Displays
    300HZ 18-inch QHD 500 nit Comfort View+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB NVMe M.2 PCIe Gen 5 SSD
    Case
    Magnesium Alloy
    Cooling
    Advanced Cryo-Tech Quad-Fan Cooling system & large vapor chamber
    Keyboard
    Cherry MX ultra low profile mechanical keyboard with per key AlienFX RGB lighting
    Mouse
    Logitech MX Master 4
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
    Memory
    16GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno X1-85
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Cooling
    Traditional active cooling fan system
    Keyboard
    Mechanical QWERTY, backlit when in use
    Mouse
    Logitech MX Master 4 and Surface Arc Mouse
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
Beta is fine here WEP version 1000.22639.1000.0
Dev did not change version 1000.25300.1000.0
 

My Computers

System One System Two

  • OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
OAT said:
Beta is fine here WEP version 1000.22639.1000.0
Dev did not change version 1000.25300.1000.0
Click to expand...
This is the version of Windows Experience Feature Pack and NOT the Windows Web Experience pack, two different things.
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim 5080 SOC
    Sound Card
    Soundblaster AE-9
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung 870 Evo 2TB
    Samsung T9 4TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Definitely not working... tried to uninstall and reinstall. Didn't work.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo P620
    CPU
    Threadripper Pro 3945WX
    Motherboard
    Lenovo 1046
    Memory
    32 GB DDR4 3200/EEC Hynix
    Graphics Card(s)
    Nvidia RTX 2070 Super FE
    Sound Card
    N/A
    Monitor(s) Displays
    Samsung CRG5
    Screen Resolution
    1920X1080 240mHz
    Hard Drives
    Samsung PM9A1 1TB NVMe
    Samsung 970 EVO Plus 500 GB NVMe
    Samsung 850 EVO 1 TB
    Samsung 850 PRO 256 GB
    PSU
    1000 Watt Lenovo 80 plus Platinum
    Keyboard
    Corsair K95 Platinum XT
    Mouse
    M65 Pro RGB
HHH03 said:
Definitely not working... tried to uninstall and reinstall. Didn't work.
Click to expand...
Yes I tried that this morning. Hopefully MS will update the WEP again in a few days
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim 5080 SOC
    Sound Card
    Soundblaster AE-9
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung 870 Evo 2TB
    Samsung T9 4TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Sorry about the delay and the oversight:
Version 423.5100.0.0 Beta
Version 523.5000.20.0 Dev


Screenshot 2023-02-22 212040.jpg
 
Last edited:

My Computers

System One System Two

  • OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
Thank you all so much. I just download the latest version 423.5100.0.0 from the MS Store and this resolved my issue. Something was wrong with the version installed yesterday but this new build fixed it for me.

Update: I also wanted to add that in Task Manager I now see WidgetService.exe running. This process was not running when I was having trouble with the widgets not working. I would only see Widgets.exe and various mswebedgeview2.exe processes launching.
 

My Computer

System One

  • OS
    Windows 11
Do you have the link to that download... I've tried to uninstall and reinstall without success. I get the weather on the taskbar, but nothing for the widget screen... absolutely nothing.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo P620
    CPU
    Threadripper Pro 3945WX
    Motherboard
    Lenovo 1046
    Memory
    32 GB DDR4 3200/EEC Hynix
    Graphics Card(s)
    Nvidia RTX 2070 Super FE
    Sound Card
    N/A
    Monitor(s) Displays
    Samsung CRG5
    Screen Resolution
    1920X1080 240mHz
    Hard Drives
    Samsung PM9A1 1TB NVMe
    Samsung 970 EVO Plus 500 GB NVMe
    Samsung 850 EVO 1 TB
    Samsung 850 PRO 256 GB
    PSU
    1000 Watt Lenovo 80 plus Platinum
    Keyboard
    Corsair K95 Platinum XT
    Mouse
    M65 Pro RGB
HHH03 said:
Do you have the link to that download... I've tried to uninstall and reinstall without success. I get the weather on the taskbar, but nothing for the widget screen... absolutely nothing.
Click to expand...
It showed up as having an update available when I went into my Library in the Microsoft Store app. It was not listed at the top of the window as having an update available. However, when you scrolled down and found "Windows Web Experience Pack" the button to the right said "Update" instead of "Open".

I'm running Windows 11 22H2 in the Release Preview channel if that makes a difference.
 

My Computer

System One

  • OS
    Windows 11
Darthtater said:
It showed up as having an update available when I went into my Library in the Microsoft Store app. It was not listed at the top of the window as having an update available. However, when you scrolled down and found "Windows Web Experience Pack" the button to the right said "Update" instead of "Open".

I'm running Windows 11 22H2 in the Release Preview channel if that makes a difference.
Click to expand...
Oh, good find, I just checked mine after your post and it has an open/update button now so updated and widget window works again.
 

My Computers

System One System Two

  • OS
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Alienware 18 Area-51
    CPU
    Intel Core Ultra 9 275HX (24-Core)
    Motherboard
    Alienware
    Memory
    64GB DDR5 6400MT/s
    Graphics Card(s)
    NVIDIA GeForce RTX 5080 and Intel UHD Graphics
    Sound Card
    Onboard, Realtek high-performance Audio chips (ALC3329 & ALC1708))
    Monitor(s) Displays
    300HZ 18-inch QHD 500 nit Comfort View+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB NVMe M.2 PCIe Gen 5 SSD
    Case
    Magnesium Alloy
    Cooling
    Advanced Cryo-Tech Quad-Fan Cooling system & large vapor chamber
    Keyboard
    Cherry MX ultra low profile mechanical keyboard with per key AlienFX RGB lighting
    Mouse
    Logitech MX Master 4
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
  • Operating System
    Windows 11 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Laptop 7
    CPU
    Qualcomm Snapdragon X Elite (12 Core) ARM based CPU
    Motherboard
    Microsoft Corp.
    Memory
    16GB LPDDR5
    Graphics card(s)
    Qualcomm Adreno X1-85
    Sound Card
    Omnisonic speakers with Dolby Atmos spatial sound
    Monitor(s) Displays
    120 Hz 13.8-inch 600 nit PixelSense Flow touchscreen
    Screen Resolution
    2304x1536
    Hard Drives
    1TB NVMe Gen 4 SSD
    Case
    Anodized Aluminum
    Cooling
    Traditional active cooling fan system
    Keyboard
    Mechanical QWERTY, backlit when in use
    Mouse
    Logitech MX Master 4 and Surface Arc Mouse
    Browser
    Vivaldi (main), Firefox, Chrome, Edge
    Antivirus
    MS Defender and Malwarebytes Free
Mine just updated and it's working again.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo P620
    CPU
    Threadripper Pro 3945WX
    Motherboard
    Lenovo 1046
    Memory
    32 GB DDR4 3200/EEC Hynix
    Graphics Card(s)
    Nvidia RTX 2070 Super FE
    Sound Card
    N/A
    Monitor(s) Displays
    Samsung CRG5
    Screen Resolution
    1920X1080 240mHz
    Hard Drives
    Samsung PM9A1 1TB NVMe
    Samsung 970 EVO Plus 500 GB NVMe
    Samsung 850 EVO 1 TB
    Samsung 850 PRO 256 GB
    PSU
    1000 Watt Lenovo 80 plus Platinum
    Keyboard
    Corsair K95 Platinum XT
    Mouse
    M65 Pro RGB
Working now, WWEP updated to 423.5300 this morning. Quickly fixed by MS!
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim 5080 SOC
    Sound Card
    Soundblaster AE-9
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 9100 Pro 4TB (gen 5 x4, system drive/games)
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 870 Evo 4TB
    Samsung 870 Evo 2TB
    Samsung T9 4TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S Chromax black
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
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