WiFi adapter crashes frequently


Which? Or both?

Is there a cordless phone station or microwave nearby? Can you connect via ethernet
Yes I can connect via ethernet. No cordless phone station or microwave nearby.
 

My Computer

System One

  • OS
    Windows 11 Home 64-bit (10.0, Build 22635)
    Computer type
    Laptop
    Manufacturer/Model
    XPS 13 9380
    CPU
    Intel Core i7-8565U @ 1.80GHz (8CPUs), 2.0GHz
    Memory
    8192MB RAM
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Realtek Audio (RTKVHD64.sys) version 6.0.9132.1
    Screen Resolution
    3840 x 2160
    Internet Speed
    100MB down and 40MB up
I’d go straight to a repair install in-place upgrade in the hope that it worked and you wouldn’t have to waste time on it.
Also, could be a Wireless adapter failing.



As for the messages you posted:

Code:
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Is for you clock sync service I believe.

Code:
Miniport Microsoft Wi-Fi Direct Virtual Adapter #4, {aa50ba67-8743-4ac4-842e-b2009d5aacde}, had event Fatal error: The miniport has failed a power transition to operational power

I believe this is regarding your Windows Hotspot


Code:
WLAN AutoConfig detected limited connectivity, attempting automatic recovery.

Recovery Type: 4
Error Code: 0x0
Trigger Reason: 1
IP Family: 0

I found:



Code:
Killer Wireless-n/a/ac 1435 Wireless Network Adapter : Has encountered an invalid network address.

Found this.



Code:
NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.windows.com,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9)

Time service again.
I might end up doing the repair install as the issue has been more annoying recently.
 

My Computer

System One

  • OS
    Windows 11 Home 64-bit (10.0, Build 22635)
    Computer type
    Laptop
    Manufacturer/Model
    XPS 13 9380
    CPU
    Intel Core i7-8565U @ 1.80GHz (8CPUs), 2.0GHz
    Memory
    8192MB RAM
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Realtek Audio (RTKVHD64.sys) version 6.0.9132.1
    Screen Resolution
    3840 x 2160
    Internet Speed
    100MB down and 40MB up
Why don't you reinstall the driver as I suggested? You were going to post an image from Device Manager?
 

My Computers

System One System Two

  • OS
    X-Lite Windows 11 Pro 24H2 OS build 26100.1457
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot

My Computers

System One System Two

  • OS
    Windows Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Did you enable it intentionally?

Only because of the issues, one answer I read was to disable.
Do the driver stuff Kelper mentioned.

Edited.
 

My Computers

System One System Two

  • OS
    Windows Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Why don't you reinstall the driver as I suggested? You were going to post an image from Device Manager?
I'll give it another go after the workday has finished. I have done it before, and it did not resolve the issue. For the Dell XPS 13 with this graphics card, there have not been many wireless adapter updates; I have the Intel driver and support update assistant installed to make sure my drivers are up to date. I also run the Dell support tool, which keeps software up to date regularly.

I can take a screenshot of the DM but thought you wanted to see what it looks like when the WiFi has crashed.
1725453472964.png
 

My Computer

System One

  • OS
    Windows 11 Home 64-bit (10.0, Build 22635)
    Computer type
    Laptop
    Manufacturer/Model
    XPS 13 9380
    CPU
    Intel Core i7-8565U @ 1.80GHz (8CPUs), 2.0GHz
    Memory
    8192MB RAM
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Realtek Audio (RTKVHD64.sys) version 6.0.9132.1
    Screen Resolution
    3840 x 2160
    Internet Speed
    100MB down and 40MB up
OK. I had hoped you had had another dropout! You could always get a little USB wifi gadget like this. It's so small you can leave it plugged in.


Reseating the wifi card has fixed this problem on two of our laptops. On most laptops it would take less than five minutes. There's no need to disconnect the antenna leads, just ease it ouf of its socket and re-insert. This fixes any dry connection.

A software issue is unlikely to lead to intermittent problems unless a timer is disconnecting you.

Do you have a bossy partner or parent? ;-)
 
Last edited:

My Computers

System One System Two

  • OS
    X-Lite Windows 11 Pro 24H2 OS build 26100.1457
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
OK. I had hoped you had had another dropout! You could always get a little USB wifi gadget like this. It's so small you can leave it plugged in.


Reseating the wifi card has fixed this problem on two of our laptops. On most laptops it would take less than five minutes. There's no need to disconnect the antenna leads, just ease it ouf of its socket and re-insert. This fixes any dry connection.

A software issue is unlikely to lead to intermittent problems unless a timer is disconnecting you.

Do you have a bossy partner or parent? ;-)
It just crashed again (screenshot of DM attached). I uninstalled the adapter for it to be reinstalled upon restart of the laptop.
 

Attachments

  • Screenshot 2024-09-04 160245.png
    Screenshot 2024-09-04 160245.png
    123.6 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 Home 64-bit (10.0, Build 22635)
    Computer type
    Laptop
    Manufacturer/Model
    XPS 13 9380
    CPU
    Intel Core i7-8565U @ 1.80GHz (8CPUs), 2.0GHz
    Memory
    8192MB RAM
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Realtek Audio (RTKVHD64.sys) version 6.0.9132.1
    Screen Resolution
    3840 x 2160
    Internet Speed
    100MB down and 40MB up
Time to open the case and reseat the wifi card. Unless the case is difficult to opem, this is a really easy job. If you lieke, you could also clean the contacts on the card with a cotton bud and some alcohol or just rub it with the eraser on the end of a pencil.
 

My Computers

System One System Two

  • OS
    X-Lite Windows 11 Pro 24H2 OS build 26100.1457
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
Belay my last suggestion! It seems the wifi card is part of the motherboard, so it can't be reseated.

 

My Computers

System One System Two

  • OS
    X-Lite Windows 11 Pro 24H2 OS build 26100.1457
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
See this thread XPS 13 9380 Wifi Problems | DELL Technologies

When I have had tricky problems like this, I have run Linux straight off a USB stick (Ubuntu is easy to get to grips with) and this can often eliminate it being a hardware problem.

I suggest you contact Dell if it is a new laptop.

And order that little wifi dongle - it's not expensive!

Can you post a photo of the underside of the laptop and a photo of the label showing all the details?
 

My Computers

System One System Two

  • OS
    X-Lite Windows 11 Pro 24H2 OS build 26100.1457
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
Considering you can’t fiddle with it very much physically since it’s integrated, this seems relevant to me, assuming a driver problem.
Code:
Killer Wireless-n/a/ac 1435 Wireless Network Adapter : Has encountered an invalid network address.

Found this.

I searched for absolute AGES for a fix for this. Finally found it, you’re going to want to go into the drivers of the 1535 and manually change it to any listed version of the driver. I know you’ve already solved your problem but hopefully this helps others in the future.

Edit: Step by step: First you’ll want to open up device manager, then select Network adapters. Then double click on your 1535, you might see two adapters labeled as 1535s, so when you double click make sure to read the device status text that shows up at the bottom of the double click pop-up. Once you’ve located the component with the error you’ll need to click on the drivers tab on the top section of the said pop-up, then click update driver, select browse my computer, then select let me pick from the list of available drivers, any listed driver should fix the problem. Hope this helps!

Edit: As of 2023 this still remains a valid fix, it’s likely Killer will never actually release a fix for this. For a brief while I experienced issues with the 1535 randomly dropping connections (in addition to my Ethernet dropping as well) for a few seconds, roughly once every few days. In case people are looking for a solution to the random drops it’s to switch the driver around just like in the solution above, and just keep switching it around to a new one whenever you experience a drop. You may also want to look into doing this for your Ethernet adapter too. Eventually you’ll find one that works.

On the microwave subject, even if you don’t see one nearby doesn’t imply there isn’t one, or another source of interference, in which case I would advise trying to switch to 5 GHz wifi if you’ve not already done so. You could also set roaming aggressiveness to the minimum and/or disable bgscans, depending on what your driver options are.
 

My Computer

System One

  • OS
    Windows 11, Linux Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    MSI GP76 Leopard
See this thread XPS 13 9380 Wifi Problems | DELL Technologies

When I have had tricky problems like this, I have run Linux straight off a USB stick (Ubuntu is easy to get to grips with) and this can often eliminate it being a hardware problem.

I suggest you contact Dell if it is a new laptop.

And order that little wifi dongle - it's not expensive!

Can you post a photo of the underside of the laptop and a photo of the label showing all the details?
It's a refurbished laptop. I've used Linux in the past and happy to revert to a wifi dongle in the worst case scenario but ideally I would love to exhaust all software, driver issues first.
 

My Computer

System One

  • OS
    Windows 11 Home 64-bit (10.0, Build 22635)
    Computer type
    Laptop
    Manufacturer/Model
    XPS 13 9380
    CPU
    Intel Core i7-8565U @ 1.80GHz (8CPUs), 2.0GHz
    Memory
    8192MB RAM
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Realtek Audio (RTKVHD64.sys) version 6.0.9132.1
    Screen Resolution
    3840 x 2160
    Internet Speed
    100MB down and 40MB up
Considering you can’t fiddle with it very much physically since it’s integrated, this seems relevant to me, assuming a driver problem.


On the microwave subject, even if you don’t see one nearby doesn’t imply there isn’t one, or another source of interference, in which case I would advise trying to switch to 5 GHz wifi if you’ve not already done so. You could also set roaming aggressiveness to the minimum and/or disable bgscans, depending on what your driver options are.
I do use a 5GHz connection. There is a microwave in the kitchen, but the Wi-Fi adapter has crashed many times when the microwave has not been used. My office is in the opposite direction from the kitchen.
 

My Computer

System One

  • OS
    Windows 11 Home 64-bit (10.0, Build 22635)
    Computer type
    Laptop
    Manufacturer/Model
    XPS 13 9380
    CPU
    Intel Core i7-8565U @ 1.80GHz (8CPUs), 2.0GHz
    Memory
    8192MB RAM
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Realtek Audio (RTKVHD64.sys) version 6.0.9132.1
    Screen Resolution
    3840 x 2160
    Internet Speed
    100MB down and 40MB up
Try a bootable Linux!!! If you still have problems it's hardware issue, if not, it's a Windows issue.

I'm done watching this thread as I'm tired of repeating my self. Bye.
 
Last edited:

My Computers

System One System Two

  • OS
    X-Lite Windows 11 Pro 24H2 OS build 26100.1457
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    150 Mbps
    Browser
    Brave
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
    Browser
    Brave
    Antivirus
    Webroot
Using 5 GHz pretty much rules out microwave issues imho, as well as most other interferences. Try setting roaming aggressiveness to the minimum and/or bgscans off in your driver parameters. In most cases, people don’t care about a wireless device being able to roam quickly from AP to AP, and it can be the cause of a degraded wireless link.

@kelper mentioned booting Linux, I won’t say it’s a bad thing (being myself on Linux right now), and can indeed help rule out driver issues, since you obviously will be using another driver… but when switching to another OS, be sure to not just reboot, shutdown the machine before and wait, say, 15 seconds, because some BIOSes don’t properly reinitialise all hardware upon reboot and leave some in a state that’s OK if you stay on the same OS, but NOK in case of an OS switch. On some laptops (incl. mine) changing some BIOS parameters (such as boot devices) triggers the embedded controller to switch off power for 1-2 seconds upon reboot, to ensure hardware is properly initialised.
 

My Computer

System One

  • OS
    Windows 11, Linux Ubuntu
    Computer type
    Laptop
    Manufacturer/Model
    MSI GP76 Leopard

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