Solved Win11 upgrade from Win10 fails no matter what I try?


darkstrike

darkstrike

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Hi all,

Title says it all. I've got a laptop that I am working on that belongs to a family member...very new HP that has Win10 installed on it and they now want it upgraded to Win11. It originally came with Win11 but another family member had put Win10 on it somehow as the owners are an elderly couple and they wanted it to be familiar (their previous computer had Win10) - I don't know any of the details on that, only that it currently has Win10 and they want it upgraded to Win11. I have tried upgrading from Win10 to Win11 by:

- Installing the upgrade through Windows update
- Installing from a Win11 USB
- Downloading and installing it from the official MS Windows 11 Download tool

None work. The install goes through the blue screen, restarts to do the last bit...gets to maybe 70, 80, 90-something percent (I've never been right next to it when it reached the failure point to see exactly what percentage it fails at) and then restarts back into Windows 10 with a 0x8007001f error.

I have tried chkdsk twice, both times it says it completed successfully with no changes and that all was fine.

I have tried sfc /scannow which tells me it found issues but that not everything was repairable.

I have tried DISM CheckHealth / ScanHealth / RestoreHealth (in that order) multiple times. They say it completes successfully, but the upgrade still does not go through.

Anybody have any ideas how I can get this upgrade to complete successfully? I know there is probably a log file somewhere, but I don't know where it is and am not sure I would understand what I was looking at even if I were to read it...?

The laptop is a very new HP 15-fd0077ca wth 16GB RAM, an Intel Core i7-1355u CPU @ 1.7Ghz, Intel Iris on-board graphics, and a 512GB SSD running Win10 22H2.

Any help is greatly appreciated! I'd hate to have to install things from scratch as they have some old specialty software on here they still use that had been from their business that they no longer have an install file/disk for.

Thanks for any and all suggestions or assistance! :)
 
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Obtain the Recovery Media from HP and use that. That should return it to the as bought condition.

The "Speciality software" you will have to find out what exactly that is. Not having the install media for important Business application is not a good scenario.
 

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Helmut said:
Obtain the Recovery Media from HP and use that. That should return it to the as bought condition.

The "Speciality software" you will have to find out what exactly that is. Not having the install media for important Business application is not a good scenario.
Click to expand...
When they had put Win10 on it, they erased the whole drive, so the HP Recovery partition is no longer there.

No worries anyway as I have actually solved the problem. Turns out there were somehow two corrupted old Windows account profiles still on the computer aside from the profile they actually use. Once I deleted both of those profiles, the computer upgraded perfectly!

Very glad all is sorted out! :)

Thanks to both of you @Helmut and @FreeBooter for trying to help though!
 

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Please run > post share links



a) upgrade_failure_info


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



b) tuneup_plus


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



c) V2 log collector

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com



d) whynotwin11

www.majorgeeks.com

Download WhyNotWin11 2.7.0.0 - MajorGeeks

WhyNotWin11 lets you know if your machine is Windows 11 compatible by running a small script. WhyNotWin11 is a simple way to find out if your machine is ready for Windows 11. We have a write-up that goes over the various reasons why your Windows 10 machine may not be compatible.
www.majorgeeks.com
 

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No need, but thanks anyway @zbook ! As I said in my last post, I managed to solve it! :)
 

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What was the fix?

(missed the post)

Which commands did you run to find the problems?

Which commands did you run to fix the problems?
 

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HP
CPU
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16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
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IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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Model Hitachi HTS727575A9E364
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Microsoft Defender
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Mobile Workstation
Helmut said:
Obtain the Recovery Media from HP and use that. That should return it to the as bought condition.
Click to expand...
Oh FFS, NO!!!!! Don't do that, it'll just restore all the HP adware/bloatware that came with the device

@OP @darkstrike Just download Media Creation Tool from Microsoft and create a boot Win 11 install USB. Boot from the USB and make sure you delete all partitions then clean install Win 11

EDIT
You may need to add storage driver files to the boot USB. When you boot from installation USB and start the install process, it will tell you it can't find a storage device... that's the indication that you'll need the extra drivers
 
Last edited:

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zbook said:
What was the fix?

(missed the post)

Which commands did you run to find the problems?

Which commands did you run to fix the problems?
Click to expand...
No commands - I found a post in my searching by a user on reddit that mentioned a corrupted User Account profile was the cause of his issue and he had the same error code as the laptop I was working on. I know the profile I was using on the laptop WASN'T corrupt because I was booted into and doing stuff in it, so I thought that maybe there was an old screwed up one somewhere somehow. When I went into the Advanced System Properties in the Control Panel, then to User Accounts, and sure enough there was a weird profile there that didn't have a name, but said something like 'Missing Profile' (and there was no user folder for it). I deleted that. The system also had a second user profile the owners didn't use. I signed out of their main profile, tried signing into that one and got an error saying that profile couldn't load correctly, so I signed out of it and back into the working profile and deleted that one too as it was obviously corrupt.

Once I deleted both old/corrupt profiles, I restarted, checked for updates to make sure Win10 was fully up to date again, and then tried the Win11 upgrade from the downloaded Win11 Upgrade tool from the MS website. Went through without a hitch!
 

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idgat said:
Oh FFS, NO!!!!! Don't do that, it'll just restore all the HP adware/bloatware that came with the device

@OP @darkstrike Just download Media Creation Tool from Microsoft and create a boot Win 11 install USB. Boot from the USB and make sure you delete all partitions then clean install Win 11

EDIT
You may need to add storage driver files to the boot USB. When you boot from installation USB and start the install process, it will tell you it can't find a storage device... that's the indication that you'll need the extra drivers
Click to expand...
Yes, I had no intention of using the HP Recovery Partition

I had used the Win11 Upgrade tool to do the upgrade once I got it working, so all is fine now.
 

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Nice.
 

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Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
darkstrike said:
Hi all,

Title says it all. I've got a laptop that I am working on that belongs to a family member...very new HP that has Win10 installed on it and they now want it upgraded to Win11. It originally came with Win11 but another family member had put Win10 on it somehow as the owners are an elderly couple and they wanted it to be familiar (their previous computer had Win10) - I don't know any of the details on that, only that it currently has Win10 and they want it upgraded to Win11. I have tried upgrading from Win10 to Win11 by:

- Installing the upgrade through Windows update
- Installing from a Win11 USB
- Downloading and installing it from the official MS Windows 11 Download tool

None work. The install goes through the blue screen, restarts to do the last bit...gets to maybe 70, 80, 90-something percent (I've never been right next to it when it reached the failure point to see exactly what percentage it fails at) and then restarts back into Windows 10 with a 0x8007001f error.

I have tried chkdsk twice, both times it says it completed successfully with no changes and that all was fine.

I have tried sfc /scannow which tells me it found issues but that not everything was repairable.

I have tried DISM CheckHealth / ScanHealth / RestoreHealth (in that order) multiple times. They say it completes successfully, but the upgrade still does not go through.

Anybody have any ideas how I can get this upgrade to complete successfully? I know there is probably a log file somewhere, but I don't know where it is and am not sure I would understand what I was looking at even if I were to read it...?

The laptop is a very new HP 15-fd0077ca wth 16GB RAM, an Intel Core i7-1355u CPU @ 1.7Ghz, Intel Iris on-board graphics, and a 512GB SSD running Win10 22H2.

Any help is greatly appreciated! I'd hate to have to install things from scratch as they have some old specialty software on here they still use that had been from their business that they no longer have an install file/disk for.

Thanks for any and all suggestions or assistance! :)
Click to expand...
Did you try disabling antivirus?
 

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🤣 the TLDR Effect is strong in this thread
 

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dacrone said:
🤣 the TLDR Effect is strong in this thread
Click to expand...
Seems that way! I tried to give as much info as I could in my original post - then luckily solved it myself by chance while waiting to see if anybody had any good replies with suggestions!

Amused (though thankful people were trying to help!) that people are still replying despite the fact I said I'd solved it and marked it as solved in the 5th post :P
 

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The laptop is a very new HP 15-fd0077ca
Click to expand...

Unlikely it had a recovery partition. Not common nowadays.

if it is of interest to anybody hp lists the supported platforms for its cloud recovery

HP Cloud Recovery

HP Cloud Recovery - Recovery / Restore Media Kit creation tool for HP commercial PCs
ftp.hp.com

typically downloads as two wim files one with the os the other with drivers. Can choose one or both

HP-CLOUD-RECOVERY2.webp
 

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darkstrike said:
Hi all,

Title says it all. I've got a laptop that I am working on that belongs to a family member...very new HP that has Win10 installed on it and they now want it upgraded to Win11. It originally came with Win11 but another family member had put Win10 on it somehow as the owners are an elderly couple and they wanted it to be familiar (their previous computer had Win10) - I don't know any of the details on that, only that it currently has Win10 and they want it upgraded to Win11. I have tried upgrading from Win10 to Win11 by:

- Installing the upgrade through Windows update
- Installing from a Win11 USB
- Downloading and installing it from the official MS Windows 11 Download tool

None work. The install goes through the blue screen, restarts to do the last bit...gets to maybe 70, 80, 90-something percent (I've never been right next to it when it reached the failure point to see exactly what percentage it fails at) and then restarts back into Windows 10 with a 0x8007001f error.

I have tried chkdsk twice, both times it says it completed successfully with no changes and that all was fine.

I have tried sfc /scannow which tells me it found issues but that not everything was repairable.

I have tried DISM CheckHealth / ScanHealth / RestoreHealth (in that order) multiple times. They say it completes successfully, but the upgrade still does not go through.

Anybody have any ideas how I can get this upgrade to complete successfully? I know there is probably a log file somewhere, but I don't know where it is and am not sure I would understand what I was looking at even if I were to read it...?

The laptop is a very new HP 15-fd0077ca wth 16GB RAM, an Intel Core i7-1355u CPU @ 1.7Ghz, Intel Iris on-board graphics, and a 512GB SSD running Win10 22H2.

Any help is greatly appreciated! I'd hate to have to install things from scratch as they have some old specialty software on here they still use that had been from their business that they no longer have an install file/disk for.

Thanks for any and all suggestions or assistance! :)
Click to expand...
Out of curiosity, how did they manage to install this specialty software on a new system without the software?
 

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SIW2 said:
Unlikely it had a recovery partition. Not common nowadays.

if it is of interest to anybody hp lists the supported platforms for its cloud recovery

HP Cloud Recovery

HP Cloud Recovery - Recovery / Restore Media Kit creation tool for HP commercial PCs
ftp.hp.com

typically downloads as two wim files one with the os the other with drivers. Can choose one or both

View attachment 154870
Click to expand...

wow i did not know this exist. Thank you! This is %100 official hp platform right? Not any third party?
 

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    Win7,Win11i7-97002x16gb 3600mhz
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    Win7,Win11
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    PC/Desktop
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    i7-9700
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    gigabyte b365m ds3h
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    2x16gb 3600mhz
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    benq gw2480
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    bequiet pure power 11 400CM
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    cryorig m9i

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    win7,win11
    Computer type
    PC/Desktop
    CPU
    i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200
    PSU
    xfx pro 450
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