Solved Windows 11 (24h2) does not accept more then one fingerprint!


rezpower

rezpower

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Since I installed the 24h2 on my older laptop I am not able to add more then one finger for the fingerprint login! It worked perfectly for the first finger and it also works if I delete the scanned finger and add a new one. It also works perfectly with the scanned finger when the PC boots. But if I choose to add another finger this is the message I get!
Screenshot 2024-10-17 003730.png
Anyone else having this problem or is it specific to my PC?
 

My Computer My Computer

At a glance

WindowsIntel i7-12800HX32 GB DDR5 4800 MHz dual-channelNVIDIA® GeForce RTX™ 3070 Ti
OS
Windows
Computer type
Laptop
Manufacturer/Model
Lenovo Legion 7i
CPU
Intel i7-12800HX
Memory
32 GB DDR5 4800 MHz dual-channel
Graphics Card(s)
NVIDIA® GeForce RTX™ 3070 Ti
Sound Card
Steinberg UR44
Hard Drives
1 TB SSD (M.2 NVMe PCIe 4.0 x4
2 TB SSD Samsung 980 PRO NNMe
Browser
Firefox
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Windows Defender + Malwarebytes
Ok, from the amount of reply I concluded that this is not a common problem and that I need to find a solution myself.
After trying many things (bios reset, driver update by windows, driver reinstall, etc etc..) I searched for my finger print sensor
Synaptics FP Sensors (WBF) (PID=003d) and searched for a latest driver I could find. When trying to install it the installer stopped
and told me that it is not compatible with my device. So I extracted the Setup.EXE file and tried to manually add this driver in windows.
Windows didn't accept it and told me best driver for my device is already installed. So This time I tried the "let me pick " way and
after unticking hide non compatible devices I forced the installation. And voila! it works and the problem is fixed!
The driver is not intended for my finger print model and is for a newer model. But who cares if it works!
 

My Computer My Computer

At a glance

WindowsIntel i7-12800HX32 GB DDR5 4800 MHz dual-channelNVIDIA® GeForce RTX™ 3070 Ti
OS
Windows
Computer type
Laptop
Manufacturer/Model
Lenovo Legion 7i
CPU
Intel i7-12800HX
Memory
32 GB DDR5 4800 MHz dual-channel
Graphics Card(s)
NVIDIA® GeForce RTX™ 3070 Ti
Sound Card
Steinberg UR44
Hard Drives
1 TB SSD (M.2 NVMe PCIe 4.0 x4
2 TB SSD Samsung 980 PRO NNMe
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes
rezpower said:
Ok, from the amount of reply I concluded that this is not a common problem and that I need to find a solution myself.
After trying many things (bios reset, driver update by windows, driver reinstall, etc etc..) I searched for my finger print sensor
Synaptics FP Sensors (WBF) (PID=003d) and searched for a latest driver I could find. When trying to install it the installer stopped
and told me that it is not compatible with my device. So I extracted the Setup.EXE file and tried to manually add this driver in windows.
Windows didn't accept it and told me best driver for my device is already installed. So This time I tried the "let me pick " way and
after unticking hide non compatible devices I forced the installation. And voila! it works and the problem is fixed!
The driver is not intended for my finger print model and is for a newer model. But who cares if it works!
Click to expand...
You may have to wait for a Windows Update to solve your problem. Have you looked in the Feed Back hub to see if others are having this problem?
 

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System One System Two

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    Windows 11 Pro 25H2Intel Core i7-10700K16GB (8GB PC4-19200 DDR4 SDRAM x2)NVIDIA GeForce GTX 1050 TI
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
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    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
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    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
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    #1. 3440 X 1440 #2. 1920 x 1080
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  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
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    16 MB DDR 4-2666
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    23" Speptre HDMI 75Hz
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    1920x1080
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    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
rezpower said:
Ok, from the amount of reply I concluded that this is not a common problem and that I need to find a solution myself.
After trying many things (bios reset, driver update by windows, driver reinstall, etc etc..) I searched for my finger print sensor
Synaptics FP Sensors (WBF) (PID=003d) and searched for a latest driver I could find. When trying to install it the installer stopped
and told me that it is not compatible with my device. So I extracted the Setup.EXE file and tried to manually add this driver in windows.
Windows didn't accept it and told me best driver for my device is already installed. So This time I tried the "let me pick " way and
after unticking hide non compatible devices I forced the installation. And voila! it works and the problem is fixed!
The driver is not intended for my finger print model and is for a newer model. But who cares if it works!
Click to expand...
Windows 11, version 24H2 known issues and notifications

Check the above article.
 

My Computer My Computer

At a glance

Win11 Ver 25H2 26200.6899Intel i58gb
OS
Win11 Ver 25H2 26200.6899
Computer type
Laptop
Manufacturer/Model
Dell
CPU
Intel i5
Memory
8gb
Screen Resolution
1920x1080
Hard Drives
256gb
Browser
Firefox
Antivirus
Windows Defender
csun said:
Windows 11, version 24H2 known issues and notifications

Check the above article.
Click to expand...
I already read that. Fingerprint sensor on the affected devices as the article explain will not work after device lock. In my case the sensor is working and it even works fine when scanning the first finger. It simply stops working after you try to scan the second finger!

I searched the web and apparently I am not the only once facing this problem and above all the problem is not specific to 24.2 or even windows 11.
 

My Computer My Computer

At a glance

WindowsIntel i7-12800HX32 GB DDR5 4800 MHz dual-channelNVIDIA® GeForce RTX™ 3070 Ti
OS
Windows
Computer type
Laptop
Manufacturer/Model
Lenovo Legion 7i
CPU
Intel i7-12800HX
Memory
32 GB DDR5 4800 MHz dual-channel
Graphics Card(s)
NVIDIA® GeForce RTX™ 3070 Ti
Sound Card
Steinberg UR44
Hard Drives
1 TB SSD (M.2 NVMe PCIe 4.0 x4
2 TB SSD Samsung 980 PRO NNMe
Browser
Firefox
Antivirus
Windows Defender + Malwarebytes
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