Solved Windows 11 keeps freezing up on me


zbook

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The logs displayed 7 unexpected shutdowns and restarts.

There were no BSOD.

There were live kernel dumps.

The Intel bluetooth driver caused the live dump.

If you can uninstall ASUS software as trial and error steps this may impact the freezing.
 

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    HP
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    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
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    Product : 190A Version : KBC Version 94.56
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    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
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tnnlynch

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Please uninstall:
ibtusb.sys
Intel Wireless Bluetooth


Monitor the computer for freezing.

If there is no freezing without the driver then reinstall using:


ibtusb Intel(R) Wireless Bluetooth(R) c:\windows\system32\driverstore\filerepository\ibtusb.inf_amd64_0e6c4115aef06163\ibtusb.sys

I removed the bluetooth driver. Will see how that impacts my use tomorrow. From the time in the logs the asus failures were when I restarted. If it still fails I will remove the asus next.

Thanks for your help Zbook.
 

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glasskuter

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Due to the sheer amount of information in Event Viewer, sometimes Reliability Monitor (AKA Performance Monitor) is more helpful. Reliability Monitor monitors the stability of your system. It lays it out in graph form by day letting you see the faults it encountered. You can click on the fault within the graph and at the bottom it gives info of what the fault was. Doublle click on the fault in the bottom pane and it expands out with more detailed info.
To get to Reliability Monitor, In search box type Reliability. Click on View Reliability History
 

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vannn

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Due to the sheer amount of information in Event Viewer, sometimes Reliability Monitor (AKA Performance Monitor) is more helpful. Reliability Monitor monitors the stability of your system. It lays it out in graph form by day letting you see the faults it encountered. You can click on the fault within the graph and at the bottom it gives info of what the fault was. Doublle click on the fault in the bottom pane and it expands out with more detailed info.
To get to Reliability Monitor, In search box type Reliability. Click on View Reliability History

sometimes i forgot the most obvious place to look. lol. so i went on to check the event viewer and there it was! the one causing alot of error was the searchindexing. disabled it and now everything is back to normal! :scream:
 

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tnnlynch

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Reliability history is a great way to look at the event logs. I noticed that Armoury crate was in my logs only one day but Brother PowerEngage failed to reconfigure every day this week near the lockups. I have removed that now and will see if that makes a difference. If it doesn't, Armoury crate gets removed next.
 
Last edited:

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    ROG Crosshair VIII Dark Hero X570
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    64 GB
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    AMD Radeon 6900 XT 16 GB GDDR
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    Spectre 35"
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    Samsung 980 Pro 1 TB
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tnnlynch

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Well, that didn't take long. locked up again. Removed the armoury crate software using the ASUS removal tool. Didn't mention it but I did reinstall the Intel Bluetooth driver when I removed the Brother application.
 

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    Windows 11
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    ROG Crosshair VIII Dark Hero X570
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    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
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    EVGA Supernova 1000 T2, 80+ Titanium 1000W
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    Be Quiet! Dark Base 700
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glasskuter

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Have you checked to see if you still experience the issue in a clean boot as I suggested in post 14?
 

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    Windows 11 Pro 21H2 22000.675
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    Dell Optiplex 7080
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    i9-10900
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    32 gb
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    i7-4770
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    24 gb
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    2560x1440
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    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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tnnlynch

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Have you checked to see if you still experience the issue in a clean boot as I suggested in post 14?
Not yet. The reliability monitor pointed at PowerEdge and Armoury crate so I ran those down first. A clean boot will be next.
 

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    Windows 11
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    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
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    EVGA Supernova 1000 T2, 80+ Titanium 1000W
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    Be Quiet! Dark Base 700
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glasskuter

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If you do not experience problems in clean boot, it's a matter of process of elimination as described in the tutorial to find what causes the issue. If you do experience problems in clean boot, it points inward to the operating system and base drivers.
 

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    i9-10900
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    32 gb
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    Benq 27
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    2560x1440
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    256 m.2 2230-256+1 tb hdd
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  • Operating System
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    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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zbook

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Make free backup images.





Then clean install Windows 10 > install drivers from the motherboard manufacturer's website followed by Windows updates > test for freezing


If there is a critical application then install starting with Windows 10.



If there is no freezing > upgrade to Windows 11


Or clean install Windows 11 > install drivers from the motherboard manufacturer's website followed by Windows updates > test for freezing




If there is no freezing with Windows 11 then install applications over time to test for freezing.
 

My Computer

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  • OS
    Windows 10
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    Laptop
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    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
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    Model Hitachi HTS727575A9E364
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    Mobile Workstation

tnnlynch

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I was not active on my W11 system all day but no crashes. We shall see how it works the next few days.
 

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    Windows 11
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    AMD Ryzen 9 5900X
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    ROG Crosshair VIII Dark Hero X570
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    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
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    EVGA Supernova 1000 T2, 80+ Titanium 1000W
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    Be Quiet! Dark Base 700
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tnnlynch

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Up all day today. Active for hours with hours of inactivity in between and no crashes. I will install Armoury crate again Monday, see if it replicates the issue and assuming it does play with the clean boot.
 

My Computer

System One

  • OS
    Windows 11
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    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
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glasskuter

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I will install Armoury crate again
No, do not do that. Once you have eliminated all the already installed programs through process of elimination in clean boot, boot into normal boot before you install anything. You will be defeating the purpose of clean boot by adding Armoury back into the mix. Wait until you are done testing to install it. Instructions are included in the tutorial how to exit clean boot.
 

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    Windows 11 Pro 21H2 22000.675
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    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
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    Benq 27
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    2560x1440
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    256 m.2 2230-256+1 tb hdd
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    Dell Premium
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    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
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    Logitech wireless
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tnnlynch

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Didn't even get there. Shortly after my post and 9 hours of working fine it died. Crashed so hard (black screen) I had to do a hard power reset.
 

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  • OS
    Windows 11
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    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
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    CoolerMaster AIO
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glasskuter

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If Armoury Crate is your problem, get rid of it for good. You don't have to have it installed. Instead of troubleshooting, you have several options available to you. Back up your data and do a system reset (choosing the option to wipe everything because you don't want anything you have installed to still be causing problems) This will put it back to out of box state. In this state you can prove whether any of the Asus add on crap causes problems. A second option is a clean install which will result in a clean windows with no crapware installed. You can also consider returning it if this is a new system still within the return window. Even then it would need to be reset into the out of box state.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
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tnnlynch

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Armoury crate was not installed for this latest issue which was a BSOD. I should probably post that in the BSOD thread.

I did not have a clean boot for that failure. Running that way now.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast

glasskuter

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If Armoury Crate is your problem, get rid of it for good. You don't have to have it installed. Instead of troubleshooting, you have several options available to you. Back up your data and do a system reset (choosing the option to wipe everything because you don't want anything you have installed to still be causing problems) This will put it back to out of box state. In this state you can prove whether any of the Asus add on crap causes problems. A second option is a clean install which will result in a clean windows with no crapware installed. You can also consider returning it if this is a new system still within the return window. Even then it would need to be reset into the out of box state.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

glasskuter

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sorry. post duplicated-removed
 
Last edited:

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  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

tnnlynch

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This was a clean install of windows 11 on all new hardware I assembled. I then updated all the drivers and installed the software I plan on using. Last update was a new graphics card after which I started using the system side by side with my old W10 machine.

I can post my latest logs to the bsod thread since it was different than my original problem. Never really worked with debug files in windows 11, what do you use to read them? SDK Windbg or is there something new?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast

tnnlynch

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never mind. found the bsod tutorial.
 

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  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero X570
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    PSU
    EVGA Supernova 1000 T2, 80+ Titanium 1000W
    Case
    Be Quiet! Dark Base 700
    Cooling
    CoolerMaster AIO
    Internet Speed
    Xfinity. 330/12 Mbps
    Antivirus
    Avast
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