Windows 11 keeps freezing up on me

tnnlynch

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6:46 AM
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26
OS
Windows 11
This is a new system with plenty of resources (Ryzen 5900X, Radeon 6900XT 64gb) and when it's working, I rather like Windows 11. This is only a few weeks old and was a clean Windows 11 build. I began using this as my primary system last week after installing a new video card and moving my main monitor from my old W10 setup. I have seen this issue daily. Current build is the latest 22000.434 but it has crashed since that update too.

At random times (so far when user input is idle) the entire system freezes. I will attempt to change what I am reading or begin working again and I have zero keyboard input. The mouse responds for a while but has no effect on any window but the start menu (though no selection there will launch). The clock time is frozen so I can tell
when the issue occurred but there is literally nothing in the event logs at the time of the freeze or until I reboot. I don't see any crash log or dump (though I might not be looking in the correct place).

I have read vague mentions of issues with Ultrawide screens (3440 x 1440) which I happen to use. I can't find any reference to a wide screen issue though. Anyone else experience this issue? Is it known to the windows 11 team?

Thanks
Tom
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

zbook

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OS
Windows 10
it has crashed


Please run the V2 log collector and upload results into this thread:



Post images / share links for:


 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

glasskuter

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620
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.438

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.438
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

tnnlynch

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Local time
6:46 AM
Posts
26
OS
Windows 11
I installed the new AMD driver shortly after posting my comment. May not mean anything, but I had an error while updating indicating an old driver so I uninstalled all Radeon drivers and did a clean install for my 6900 XT. So far actively using the pc I have not had an issue the last three hours.

My PC health is fine. I will work on the V2 log collector next.

By crashed, I mean frozen. No BSOD just no further keyboard or mouse input accepted nor screens updated.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

glasskuter

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Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.438
By crashed, I mean frozen
I do not know if it's the same thing you have, but I also experience Windows explorer freezes a couple of times a day. Reports across the web and the feedback hub show that others are also experiencing the problem. When it happens hit Ctrl + Alt + Delete on your keyboard, then select Task Manager. On the Processes tab, scroll all the way to the bottom and right click on Windows Explorer and select restart.

It got so aggravating for me I made a keyboard shortcut that kills the process and restarts it. Make a shortcut somewhere to
C:\Windows\System32\cmd.exe /c taskkill /im explorer.exe /f & start explorer.exe
I named mine Kill Explorer. Then right click on the shortcut and select properties. Under shortcut key I assigned Ctrl + Alt + K. You can assign whatever keyboard combination you want. It saves a lot of time.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.438
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

tnnlynch

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Thread Starter
Local time
6:46 AM
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26
OS
Windows 11
In my case I could not start task manager using the keyboad or mouse. I will leave task manager running and see if I can interact with it. I will keep your work around in mind when it freezes up next time.
Thanks
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

tnnlynch

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Thread Starter
Local time
6:46 AM
Posts
26
OS
Windows 11
Sadly, the new device driver did not resolve the issue as it locked up again. This time while I was actively typing in Notes. Had task manager running but could not interact with it's window. All windows had stopped updating. I created the kill shortcut just to see if I can run it next time. Still need to follow zbooks advice next break I get.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

tnnlynch

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Thread Starter
Local time
6:46 AM
Posts
26
OS
Windows 11
Decided not to upload to BSOD as my issue is not a crash. Looking through the collected log files though I don't see anything related to when the system freezes just when I force the reboot.

Anyone have any other ideas?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

vannn

Custom title
Member
Local time
8:46 PM
Posts
842
OS
Windows 11 x64 Build 22000.71
Im having same issue when I upgraded to 22523/26 from 22509.

If I leave it idle for quite sometime or until my monitor turns off (set to 10mins) once I come back everything is frozen and only the mouse is moving. the only way out is to hit ctrl-alt-delete. but sometimes pressing the space bar right after I move the mouse made it responsive again. weird.

I think its a driver issue. but i've reinstalled it and still the same. so, yeah. dunno. 🤷‍♀️
 

My Computer

System One

  • OS
    Windows 11 x64 Build 22000.71
    Computer type
    Laptop
    Manufacturer/Model
    Sony VAIO

tnnlynch

Member
Thread Starter
Local time
6:46 AM
Posts
26
OS
Windows 11
Im having same issue when I upgraded to 22523/26 from 22509.

If I leave it idle for quite sometime or until my monitor turns off (set to 10mins) once I come back everything is frozen and only the mouse is moving. the only way out is to hit ctrl-alt-delete. but sometimes pressing the space bar right after I move the mouse made it responsive again. weird.

I think its a driver issue. but i've reinstalled it and still the same. so, yeah. dunno. 🤷‍♀️
Very similar. In my case I no keyboard input so even ctrl-alt-delete is not an option.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

zbook

Well-known member
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Local time
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358
OS
Windows 10
If you post V2 I'll scan the logs for problems.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

tnnlynch

Member
Thread Starter
Local time
6:46 AM
Posts
26
OS
Windows 11
Here ok? Let me know if I need to create a new thread in the BSOD forum.
Thanks for the help
 

Attachments

  • TPLAMDRYZEN5900-(2022-01-13_20-51-52).zip
    251.7 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

zbook

Well-known member
Member
VIP
Local time
6:46 AM
Posts
358
OS
Windows 10

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

glasskuter

Well-known member
Power User
VIP
Local time
6:46 AM
Posts
620
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.438

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.438
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

tnnlynch

Member
Thread Starter
Local time
6:46 AM
Posts
26
OS
Windows 11
Please run: (these currently require a Ten Forums logon)

Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.



While running these I experienced the most interesting lock up so far. I was able to interact with multiple windows (Notes, Edge, Task Manager) after word died. One by one the others locked up accepted no further input. The files appear to have been created cleanly though.
 

Attachments

  • LiveKernel Reports 2022-01-13 (22-59-05).zip
    19.1 KB · Views: 1
  • Tuneup.zip
    1.7 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

zbook

Well-known member
Member
VIP
Local time
6:46 AM
Posts
358
OS
Windows 10
Please see the added script.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

tnnlynch

Member
Thread Starter
Local time
6:46 AM
Posts
26
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

tnnlynch

Member
Thread Starter
Local time
6:46 AM
Posts
26
OS
Windows 11
Ah. Missed that.
 

Attachments

  • Event_logs-(2022-01-13_23-10-53).zip
    1.3 MB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 5900X
    Motherboard
    ROG Crosshair VIII Dark Hero
    Memory
    64 GB
    Graphics Card(s)
    AMD Radeon 6900 XT 16 GB GDDR
    Monitor(s) Displays
    Spectre 35"
    Screen Resolution
    3440 x 1440
    Hard Drives
    Samsung 980 Pro 1 TB
    Cooling
    CoolerMaster AIO

zbook

Well-known member
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VIP
Local time
6:46 AM
Posts
358
OS
Windows 10
Please uninstall:
ibtusb.sys
Intel Wireless Bluetooth


Monitor the computer for freezing.

If there is no freezing without the driver then reinstall using:


ibtusb Intel(R) Wireless Bluetooth(R) c:\windows\system32\driverstore\filerepository\ibtusb.inf_amd64_0e6c4115aef06163\ibtusb.sys
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

zbook

Well-known member
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Local time
6:46 AM
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358
OS
Windows 10
Uninstall: ASUS Armoury socket server
https://www.reddit.com/r/techsupport/comments/q79ddt

Faulting application name: ArmourySocketServer.exe, version: 0.0.8.30, time stamp: 0x6170d74b
Faulting module name: ArmourySocketServer.exe, version: 0.0.8.30, time stamp: 0x6170d74b
Exception code: 0xc0000005
Fault offset: 0x0000000000064ec0
Faulting process id: 0x1030
Faulting application start time: 0x01d807fa7e05d7cb
Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe
Faulting module path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\ArmourySocketServer\ArmourySocketServer.exe
Report Id: 678ce02a-329e-4ba6-a607-1728c65914f0
Faulting package full name:
Faulting package-relative application ID:
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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