Windows 11 Pro and Webroot Secure Anywhere


E

EB2XR6

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Hi
I am runnning Windows 11 Pro 25H2 Build 26200.7171.
I have been a long time Webroor Secure Anywhere user and have had very few issues.
I noticed that Windows Defender was being reported as the Default Security App in Windows Securiy.
I shutdown the Computer, restarted , logged back in and noticed the Virus and Threat Protiection was scanning for a couple of minutes before it acknowledged Webroot as the default app.
Previously Webroot once installed would be listed in Windows Security straight after startup.
Ran DISM /Online /Cleanup-Image /CheckHealth, DISM /Online /Cleanup-Image /ScanHealth , SFC /Scannow in that order and no issues reported

I am hoping someone may have an idea of what is going on please?
Regards
EB2XR6
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Generic
    CPU
    AMD Ryzen 8700G
    Motherboard
    Gigabyte B650 UD AC
    Memory
    64 GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Del U2723QE
    Screen Resolution
    3840 x 2160
    Hard Drives
    Corsiar MP600 1TB
    PSU
    Silverstone 750 GOLD
    Case
    Silverstone FARA 513
Either do a repair or remove and reinstall Webroot. It should register with WSC which should signal Windows to disable Defender
 

My Computer

System One

  • OS
    Linux Mint
    Computer type
    Laptop
    Manufacturer/Model
    System76 Lemur Pro
I
neemobeer said:
Either do a repair or remove and reinstall Webroot. It should register with WSC which should signal Windows to disable Defender
Click to expand...
I did an uninstall and reinstall of Webroot didn't help.
What ever is happening it is really slowing the system down.
I have lodged a support ticket, I forgot about the long weekend not being in the USA.
I will stick with Windows Defender for a few days.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Generic
    CPU
    AMD Ryzen 8700G
    Motherboard
    Gigabyte B650 UD AC
    Memory
    64 GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Del U2723QE
    Screen Resolution
    3840 x 2160
    Hard Drives
    Corsiar MP600 1TB
    PSU
    Silverstone 750 GOLD
    Case
    Silverstone FARA 513
I used to use webroot for years too. To fully uninstall it, you have to do this:



open command prompt as Admin:

c:\program files\webroot\wrsa.exe -uninstall

------------------------------------------------------


BOOT INTO SAFE MODE
------------------------------------------------------

sc delete WRSkyClient
sc delete WRCoreService
sc delete WRSVC
------------------------------------------------------

FIND THESE & ANY OHTER REALTED IN DIRECTORIES:

C:\windows\system32\drivers\wrkrn.sys
C:\windows\system32\wruser.dll
C:\program files\webroot
C:\Program Files (x86)\Webroot
C:\ProgramData\WRCore
C:\ProgramData\WRData
------------------------------------------------------

REGISTRY ENTRIES TO DELETE & FIND ANY RELATED:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WRUNINST
HKLM\SOFTWARE\WRData
HKLM\SYSTEM\ControlSet001\services\WRSVC
HKLM\SYSTEM\ControlSet002\services\WRSVC
HKLM\SYSTEM\CurrentControlSet\services\WRSVC
HKLM\SOFTWARE\WOW6432Node\Webroot

------------------------------------------------------

Remove Webroot from Windows Management Instrumentation because otherwise your RMM will think it is still there and it will cause issues with new AV's you use:

open PowerShell as Admin:

Get-WmiObject -Namespace "root\SecurityCenter2" -Class AntiVirusProduct
*Annotate Webroot's GUID

Remove-WmiObject -path \\localhost\ROOT\SecurityCenter2:AntiVirusProduct.instanceGuid="{WEBROOT-GUID-HERE}"
 

My Computer

System One

  • OS
    Windows 11 Pro
dacrone said:
I used to use webroot for years too. To fully uninstall it, you have to do this:



open command prompt as Admin:

c:\program files\webroot\wrsa.exe -uninstall

------------------------------------------------------


BOOT INTO SAFE MODE
------------------------------------------------------

sc delete WRSkyClient
sc delete WRCoreService
sc delete WRSVC
------------------------------------------------------

FIND THESE & ANY OHTER REALTED IN DIRECTORIES:

C:\windows\system32\drivers\wrkrn.sys
C:\windows\system32\wruser.dll
C:\program files\webroot
C:\Program Files (x86)\Webroot
C:\ProgramData\WRCore
C:\ProgramData\WRData
------------------------------------------------------

REGISTRY ENTRIES TO DELETE & FIND ANY RELATED:

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\WRUNINST
HKLM\SOFTWARE\WRData
HKLM\SYSTEM\ControlSet001\services\WRSVC
HKLM\SYSTEM\ControlSet002\services\WRSVC
HKLM\SYSTEM\CurrentControlSet\services\WRSVC
HKLM\SOFTWARE\WOW6432Node\Webroot

------------------------------------------------------

Remove Webroot from Windows Management Instrumentation because otherwise your RMM will think it is still there and it will cause issues with new AV's you use:

open PowerShell as Admin:

Get-WmiObject -Namespace "root\SecurityCenter2" -Class AntiVirusProduct
*Annotate Webroot's GUID

Remove-WmiObject -path \\localhost\ROOT\SecurityCenter2:AntiVirusProduct.instanceGuid="{WEBROOT-GUID-HERE}"
Click to expand...
Thank you, Dracone, I wiped the system and reinstalled Windows. Just found it easier than mucking around.
There is a not lot on the system Windows, Microsoft 365, a couple of graphics programs and few other things.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Generic
    CPU
    AMD Ryzen 8700G
    Motherboard
    Gigabyte B650 UD AC
    Memory
    64 GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Del U2723QE
    Screen Resolution
    3840 x 2160
    Hard Drives
    Corsiar MP600 1TB
    PSU
    Silverstone 750 GOLD
    Case
    Silverstone FARA 513
dacrone said:
I used to use webroot for years too. To fully uninstall it, you have to do this:



open command prompt as Admin:

c:\program files\webroot\wrsa.exe -uninstall

------------------------------------------------------


BOOT INTO SAFE MODE
------------------------------------------------------

sc delete WRSkyClient
sc delete WRCoreService
sc delete WRSVC
------------------------------------------------------

FIND THESE & ANY OHTER REALTED IN DIRECTORIES:


Remove Webroot from Windows Management Instrumentation because otherwise your RMM will think it is still there and it will cause issues with new AV's you use:

open PowerShell as Admin:

Get-WmiObject -Namespace "root\SecurityCenter2" -Class AntiVirusProduct
*Annotate Webroot's GUID

Remove-WmiObject -path \\localhost\ROOT\SecurityCenter2:AntiVirusProduct.instanceGuid="{WEBROOT-GUID-HERE}"
Click to expand...
Further to this Webroot Support got back to me to run tests, so I installed Webroot and now it is not showing up in Control Panel Programs and Features.
I have bit locker on the System so its a pain in the arse to uninstall.
 

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My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Generic
    CPU
    AMD Ryzen 8700G
    Motherboard
    Gigabyte B650 UD AC
    Memory
    64 GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Del U2723QE
    Screen Resolution
    3840 x 2160
    Hard Drives
    Corsiar MP600 1TB
    PSU
    Silverstone 750 GOLD
    Case
    Silverstone FARA 513
dacrone said:
I used to use webroot for years too. To fully uninstall it, you have to do this:
Click to expand...

dacrone said:
I used to use webroot for years too. To fully uninstall it, you have to do this:



open command prompt as Admin:

c:\program files\webroot\wrsa.exe -uninstall

------------------------------------------------------


BOOT INTO SAFE MODE
------------------------------------------------------

sc delete WRSkyClient
sc delete WRCoreService
sc delete WRSVC
------------------------------------------------------

FIND THESE & ANY OHTER REALTED IN DIRECTORIES:

C:\windows\system32\drivers\wrkrn.sys
Click to expand...
Dacrone Thank you again for your help.
Webroot sent me some software to run logs and after they examined the logs they said it was running despite Windows spending a couple of minutes acknowledging Webroot in Virus and Threat Protection. When I told them about Webroot not showing up in Control Panel Programs and Features or Appwiz they sent me a link to another version to install. I ran it for an hour, did a few reboots and it Windows still spemt a couple of minutes scanning to list Webroot as the Virus and Malware App.
This time I uninstalled using Revo and I searched for all the settings you sent me and I could not find anything.
I also ran the two powershell commands as well.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Generic
    CPU
    AMD Ryzen 8700G
    Motherboard
    Gigabyte B650 UD AC
    Memory
    64 GB
    Graphics Card(s)
    Onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Del U2723QE
    Screen Resolution
    3840 x 2160
    Hard Drives
    Corsiar MP600 1TB
    PSU
    Silverstone 750 GOLD
    Case
    Silverstone FARA 513
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