Solved Windows 11 Solitaire - internet connection error - again


Murray Sobol

Well-known member
Local time
11:21 AM
Posts
41
OS
Windows 11
Congratulations Microsoft, you've done it again!!
As of January 1, 2022 sign onto Microsoft Solitaire Collection. You will be able to sign in ok.
Now, try to connect to Daily Challenges and you will get this error: see attachment.
Obviously, this error is incorrect!!
To prove the point, go into EVENT: Two Game Tango Mini; you will be able to play all games there.
This connection also requires an Internet connection which it acquires with no issues.

Microsoft: you need to be more careful when making changes to this app (and any other app).
My suspicion is that the error is misleading; an Internet connection HAS been achieved, but retrieving data from an internal database has occurred.
Why aren't you displaying the actual error; it may appear to make no sense to some, but those with a background in the IT industry will realize the
stupidity of this error.
 
Windows Build/Version
Microsoft Windows Pro 11 Version: 10.0.0,2200o Build 22000

Attachments

  • 2022-01-01 01_08_17-Microsoft Solitaire Collection.png
    2022-01-01 01_08_17-Microsoft Solitaire Collection.png
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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    Intel i7-10750H CPU @2.60 GHz, 2592 MHz, 6 cores
    Memory
    32GB
Aren't you supposed to complain to Microsoft support website.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
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    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Hi there

@Murray Sobol


Not an answer to the OP - however an alternative suggestion : for Solitaire, Spider Solitaire Hearts (Love that game --other might know it as "Black Lady") etc why not install from Winaero site the Windows 7 games for W10/W11. Works perfectly, free , no ads, no hassle.


Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
Got exactly the same problem - everything works except the daily challenge, where I get the "download error". There's nothing wrong with my internet connection!!! Is this a problem affecting lots of people?
 

My Computer

System One

  • OS
    Windows 11
Hi FreeBooter:
I WOULD have reported the error to Microsoft support website but when I tried, there isn't a section for Games or Solitaire.
Glad to see other are reporting the same problem.
Murray
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    Intel i7-10750H CPU @2.60 GHz, 2592 MHz, 6 cores
    Memory
    32GB
Congratulations Microsoft, you've done it again!!
As of January 1, 2022 sign onto Microsoft Solitaire Collection. You will be able to sign in ok.
Now, try to connect to Daily Challenges and you will get this error: see attachment.
Obviously, this error is incorrect!!
To prove the point, go into EVENT: Two Game Tango Mini; you will be able to play all games there.
This connection also requires an Internet connection which it acquires with no issues.

Microsoft: you need to be more careful when making changes to this app (and any other app).
My suspicion is that the error is misleading; an Internet connection HAS been achieved, but retrieving data from an internal database has occurred.
Why aren't you displaying the actual error; it may appear to make no sense to some, but those with a background in the IT industry will realize the
stupidity of this error.
I troubleshot this error and was able to resolve with following steps:

1> Uninstall Solitaire App
2> Delete All Associated Folders From C:\Program Files\WindowsApps associated with Microsoft Solitaire (I had 3 folders)
3> reinstall Solitaire App.

Worked fine for me.
 

My Computer

System One

  • OS
    Windows 10
I troubleshot this error and was able to resolve with following steps:

1> Uninstall Solitaire App
2> Delete All Associated Folders From C:\Program Files\WindowsApps associated with Microsoft Solitaire (I had 3 folders)
3> reinstall Solitaire App.

Worked fine for me.
That's overkill, and won't you lose all of your context?

Just Reset the app. Go into Settings for the app (right-click on the app, choose Settings from the More menu), click on the Reset button, and the app cache will be wiped and reloaded from the host.

I have to do this several times a week because of that buggy as hell ad server allowing ads to take over.
 

My Computer

System One

  • OS
    Windows 10
Just stop fiddling!
The Error was with the MS servers - I got a better message stating that through another source in my Email.
9 hours ago, all returned to normal without my help.
 

My Computer

System One

  • OS
    Windows 10/11
Just imagine... solitaire needing an internet connection. :)

If MS was at all concerned with people's privacy and security, the solitaire collection (including challenges), would be downloadable.
It kind of worries me that MS is forcing/encouraging everyone to be welded to their servers... for everything.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3880 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
It is optional- Plenty of free offers available.
It is, I believe, "downloadable" from the store. Not clear how that would work, as it is built in anyway?
 
Last edited:

My Computer

System One

  • OS
    Windows 10/11
As davehc states - the servers are down & this is giving Solitaire users the connection error.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
Problem solved. As some suspected, problem with Microsoft's servers.
Too bad they are not proactive in monitoring their servers.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    Intel i7-10750H CPU @2.60 GHz, 2592 MHz, 6 cores
    Memory
    32GB
Congratulations Microsoft, you've done it again!!
As of January 1, 2022 sign onto Microsoft Solitaire Collection. You will be able to sign in ok.
Now, try to connect to Daily Challenges and you will get this error: see attachment.
Obviously, this error is incorrect!!
To prove the point, go into EVENT: Two Game Tango Mini; you will be able to play all games there.
This connection also requires an Internet connection which it acquires with no issues.

Microsoft: you need to be more careful when making changes to this app (and any other app).
My suspicion is that the error is misleading; an Internet connection HAS been achieved, but retrieving data from an internal database has occurred.
Why aren't you displaying the actual error; it may appear to make no sense to some, but those with a background in the IT industry will realize the
stupidity of this error.
That happens to my wife occasionally. I think that the error is on their end and the message is just a generic message.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
As davehc states - the servers are down & this is giving Solitaire users the connection error.

In my case, I got the error for most of Saturday. I reset the app and it was fine after that. If it was just a server error, it was a heck of a timing coincidence.
 

My Computer

System One

  • OS
    Windows 10
In my case, I got the error for most of Saturday. I reset the app and it was fine after that. If it was just a server error, it was a heck of a timing coincidence.
There’s been many complaints on the Microsoft community from users with the same problem.
Your problem may or may not have been due to the server problems.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.

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