Windows file explorer intermittently crashes plus other glitches


chmillman

Member
Local time
5:25 PM
Posts
21
OS
Windows 11 Pro
Since, I don't know, maybe a few weeks now - I don't remember when the last updates were installed, I have Explorer randomly crash and restart itself, result all open folder items are closed. Also it has started occasionally forgetting the display scaling for certain open folders, it shows up at 100% (all the type is way too small) when I have the global scaling at 150%. Usually minimizing and maximizing them gets them back to normal size. Anyone else experiencing this?

I am running 2 4K screens (12Gb graphics card) - Win11's multi monitor support has been abysmal since day one. When the computer wakes from sleep, I sometimes find program windows (Photoshop for example) which were on one monitor now stretched halfway across the second, and that the bottom of the window is off-screen - like again it forgot the scaling or something. Needs a lot of pushing and pulling the window edges to get it back fully on the monitor screen.
 
Windows Build/Version
22H2 22621.1778

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    i7 12700KF
    Motherboard
    Asus Prime Z690-P
    Memory
    32 Gb
    Graphics Card(s)
    Asus Geforce RTX 3060 12Gb
    Sound Card
    -
    Monitor(s) Displays
    2x 4K monitors
    Screen Resolution
    3840 x 2160 (x2)
    Hard Drives
    1 Tb WD NVMe primary (Windows)
    2 Tb Crucial SSD secondary (data)
    PSU
    750W Enermac Marblebron
    Case
    Coolermaster MB600L
    Cooling
    be quiet! Dark Rock 4
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    Fast
    Browser
    Various
Just now seeing your post. Sorry no one has responded. Here are things to try in no particular order..
1. Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

2. Check reliability monitor for clues. Using Reliability Monitor for Troubleshooting

3. More daunting is event viewer. Make note of the time explorer crashes and look for events at that time. I have to admit it is not for the faint of heart.
How to use Event Viewer on Windows 10

4. a video driver can cause explorer to crash. Make sure your graphics driver is updated.

5. 3rd party apps can also cause explorer to crash. The best way to find software conflict is by using Clean Boot. But if it happens really seldom, it would be difficult to run in clean boot until it does. But you can use Task Manager>startup apps. Disable all 3rd party apps. Restart

6. Clear Windows Explorer History
It is not very common for Windows users to clear their Windows Explorer history. Using Windows Explorer for long periods of time can accumulate a lot of files which can cause the utility to crash.
  1. Open the Start Menu and type “File Explorer Options“
  2. Click on “File Explorer Options” and navigate to the General tab
7. Rebuild search indexing Reset and Rebuild Search Index in Windows 11 Tutorial

8.. Repair Install Repair Install Windows 11 with an In-place Upgrade Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

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