Windows login locked out after bios update TPM related?

dacrone said:

Unable to set or remove a login PIN on Windows 10

After my computer decided to run some updates, I was unable to login with my PIN. I had to do a password reset. I'm trying to re-enable the PIN, but I'm having difficulties. I'm in Settings > Acco...

superuser.com

Try removing the pin and see if passwords works

*be sure you browse to the correct user’s appdata*

Click to expand...

That is assuming I can login using the password though right? Sadly I can't get into the account with the password, there is no prompt for a pin either, the pin icon asks me to enter a password to setup windows hello for a pin so I don't believe there is one setup anymore

trumpy81 said:

@mysticninja
I doubt you will ever get back into that account since you wiped the TPM info when you updated.

Lots of things are encrypted by the TPM and the keys used for that encryption are now gone.

That's why I suggested creating a new account.

You could try a repair install:

Repair Install Windows 11 with an In-place Upgrade Tutorial

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

I'm not sure how successful that would be though

Click to expand...

trumpy81 said:

@mysticninja
I doubt you will ever get back into that account since you wiped the TPM info when you updated.

Lots of things are encrypted by the TPM and the keys used for that encryption are now gone.

That's why I suggested creating a new account.

You could try a repair install:

Repair Install Windows 11 with an In-place Upgrade Tutorial

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...

www.elevenforum.com

I'm not sure how successful that would be though.

Click to expand...

I really hope that's not the case I did try a USB boot drive to recover although it says startup repair couldn't repair your pc, thank you for the link though

no do it from your local admin. thats why i said browse to the correct user's appdata. try it to see if removing the pin will allow the password login to function properly.

FIRST, try this:

re enable the netplwiz check box:

then highlight your user account, uncheck that box and it will prompt for your password. then reboot and see if it will auto login to your account

dacrone said:

no do it from your local admin. thats why i said browse to the correct user's appdata. try it to see if removing the pin will allow the password login to function properly.

FIRST, try this:

re enable the netplwiz check box:

Enable or Disable Automatically Sign in Account at Startup in Windows 11 Tutorial

This tutorial will show you how to enable or disable automatically sign in to a specific account at startup in Windows 11. By default at the startup of Windows 11, you need to dismiss the Lock screen, select the account you want to sign in to on the Sign-in screen, and sign in to the account...

www.elevenforum.com

then highlight your user account, uncheck that box and it will prompt for your password. then reboot and see if it will auto login to your account

Click to expand...

I don't have any checkbox for my main user, it is allowing me to enter the password now though so it knows it's correct but it then throws the message:


It loops on that window and skipping makes me sign in again.

I did delete the NGC folder although that didn't change anything sadly. Thanks

log into the adm and try step 3 there

dacrone said:

Unable to set or remove a login PIN on Windows 10

After my computer decided to run some updates, I was unable to login with my PIN. I had to do a password reset. I'm trying to re-enable the PIN, but I'm having difficulties. I'm in Settings > Acco...

superuser.com

Try removing the pin and see if passwords works

*be sure you browse to the correct user’s appdata*

Click to expand...

How do I make sure I'm browsing the correct user as the post shows the directory:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Under my user I can't see any folders that would match that, sorry if I'm not following here

dacrone said:

Fix: We weren't able to set up your PIN in Windows 10

How to Fix error message We weren't able to set up your PIN in Windows 10 that appears after entering password on the sign in screen.

www.howto-connect.com

log into the adm and try step 3 there

Click to expand...

Ok thanks I'll try that now, I appreciate the help

mysticninja said:

How do I make sure I'm browsing the correct user as the post shows the directory:

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Under my user I can't see any folders that would match that, sorry if I'm not following here

Click to expand...

you would go to C:\users\YOURNAME\.... just don't browse into C:\users\Administrator

dacrone said:

you would go to C:\users\YOURNAME\.... just don't browse into C:\users\Administrator

Click to expand...

I did look in that directory, but I don't see a windows or Microsoft folder within that directory for my main account i'm trying to get into

odd. ok. did you try the powershell from the other link?

dacrone said:

odd. ok. did you try the powershell from the other link?

Click to expand...

Yeah I just done that and it cleared the TPM although sadly it threw the something went wrong once I entered my password and it wanted me to add a pin

so what happens when you create a pin now?

dacrone said:

so what happens when you create a pin now?

Click to expand...

Via that login screen? I get the error shown in the second image sadly

Sounds like another reason to NOT use a Microsoft account to log in to your PC.

BamaInArk said:

Sounds like another reason to NOT use a Microsoft account to log in to your PC.

Click to expand...

Yeah lesson learned on my end, only done it as my license was tied to my MS account

try something for me - log in as the administrator, create a new user account and try to create your microsoft account again. if it will duplicate it, we can symlink them and redirect to the original profile

dacrone said:

try something for me - log in as the administrator, create a new user account and try to create your microsoft account again. if it will duplicate it, we can symlink them and redirect to the original profile

Click to expand...

No worries I just tried that although it says " EMAIL.com has already been added to this PC."

rename the user profile of your original and then readd it with the same password/pin. if it lets you, we can redirect it to the old profile path

dacrone said:

rename the user profile of your original and then readd it with the same password/pin. if it lets you, we can redirect it to the old profile path

Click to expand...

It doesn't unfortunately let me create a new user with that email even if I rename the users folder name for that main account, and under user accounts if I change the username there

Is there a way to create a new user and then just copy over my data to that new account so I don't lose anything? I think I'd rather have a local account now after this anyway but my main concern is losing files and session data from Firefox due to tabs ect from my work

you can transfer all of that, but it'll be a little tedious. give me a few more mins to research another alternative to backdoor into your Microsoft account

once we get you in, you can convert it to a local account and be all set