Windows login locked out after bios update TPM related?


mysticninja

Member
Local time
8:18 PM
Posts
49
OS
Windows 11
Hey all, I am on windows 11 and updated my bios today and now I can't sign into my account, the pin isn't recognised and the account / email password is saying it's incorrect when it isn't.

When I updated the bios it asked about clearing tpm and gave the option of yes or no, I don't have bit locker so I pressed yes

I am really not sure how to get back into my account as it doesn't let me reset the pin either on that login page as it asks me to retry once it fails

I did try a regedit to try passwordless but that didn't allow me to get into my desktop unfortunately :(

CPU: AMD 5900X
Motherboard: ROG Strix X570-E Gaming
OS: Windows 11 Pro
 
Windows Build/Version
version 23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Is this any help: -

Hey thank you for your reply. Sadly I can't login to enable/ disable the TPM, I do believe the TPM was already wiped on the BIOS update as it did ask to remove it, although now I can't add a new pin back the login screen just has me in a loop retrying and failing
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
Sadly I can't login to enable/ disable the TPM
Are you saying that you can't get into the BIOS/UEFI by pressing some 'Function' key when switching on? Typically these include 'Del' key, F2, F9 as examples.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
Are you saying that you can't get into the BIOS/UEFI by pressing some 'Function' key when switching on? Typically these include 'Del' key, F2, F9 as examples.
Sorry I can get into the BIOS just fine I will try to enable / disable the TPM setting in hopes it works here, I will report back with some pictures of what I'm seeing with this. I appreciate everyone's help with this so far, thanks!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
I remember this topic on this or another forum. I'm don't remember what the solution was. Try doing a search on this forum. If you don't find it try searching on Windows 10 forum. I'm going to take it that you don't have the option to use your password. As you now know your Pin # is stored in the TPM. I'm bouncing back and forth from doing something and being on the computer. If I get a chance I'll try to find it.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
I found this doing a quick search. I don't know it will work or not. Redirecting
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Hey I have tried disabling TPM in the BIOS and then attempting to sign into windows 11, but sadly I couldn't log in it says the password is incorrect still. I did try enabling TPM also but this also stated the password is incorrect, although that password is correct as I can log into the account using the same password on another system

I just tried safe mode and it says the following:

"Your pin is no longer available due to a change to the security settings on this device. Restart your device to see if that fixes the problem"

Would removing the pin somehow help here so I can reset it if that is possible?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
You can make an installer usb, boot it, “repair” and use Command Prompt. Run:

move c:\windows\system32\utilman.exe c:\

copy c:\windows\system32\cmd.exe

c:\windows\system32\utilman.exe



Then boot back into your windows. Click the ease of access icon in bottom right. It will open command prompt as admin. Run:

net user Administrator /active:yes

Then you can log in with the system admin acct and troubleshoot
 

My Computer

System One

  • OS
    Windows 11 Pro
Hey I actually do have a dual boot on this system so I can boot into windows 10 just fine on the same account, so I assume I can do this through the windows 10 install as I can see the drive with windows 11 on it
You can make an installer usb, boot it, “repair” and use Command Prompt. Run:

move c:\windows\system32\utilman.exe c:\

copy c:\windows\system32\cmd.exe

c:\windows\system32\utilman.exe



Then boot back into your windows. Click the ease of access icon in bottom right. It will open command prompt as admin. Run:

net user Administrator /active:yes

Then you can log in with the system admin acct and troubleshoot
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
Yeah you can do that. Just use the appropriate drive letters when copying or it’ll wind up replacing ease of access with Cmd on your win 10.

Also:
 

My Computer

System One

  • OS
    Windows 11 Pro
You can make an installer usb, boot it, “repair” and use Command Prompt. Run:

move c:\windows\system32\utilman.exe c:\

copy c:\windows\system32\cmd.exe

c:\windows\system32\utilman.exe



Then boot back into your windows. Click the ease of access icon in bottom right. It will open command prompt as admin. Run:

net user Administrator /active:yes

Then you can log in with the system admin acct and troubleshoot
Hey thank you for that, although sadly with that it still states "the user name or password is incorrect" :( It's quite the challenge to get back into this system
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
Sorry I have managed to get into the system administrator account on windows 11, although I'm not sure what to do from here to get into my main admin user account with my email on the system
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
@mysticninja
From the Admin account, you could try going to Settings > Accounts > Other Users and add another account, then log in using the new account.

Don't forget to check the rest of the account settings while you are there.

If that is successful, then you could delete the old non-working account.

Don't forget to move c:\utilman.exe back to c:\windows\system32\utilman.exe, if you moved it.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
@mysticninja
From the Admin account, you could try going to Settings > Accounts > Other Users and add another account, then log in using the new account.

Don't forget to check the rest of the account settings while you are there.

If that is successful, then you could delete the old non-working account.

Don't forget to move c:\utilman.exe back to c:\windows\system32\utilman.exe, if you moved it.
Hey I can get into a new admin account on windows 11 fine, but I really would like to get back into my main Microsoft account if possible. It seems impossible to get back into that account all of the attempts do far throw the incorrect password message :(
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
Does it give you password option at login or only pin?
 

My Computer

System One

  • OS
    Windows 11 Pro
@mysticninja
I doubt you will ever get back into that account since you wiped the TPM info when you updated.

Lots of things are encrypted by the TPM and the keys used for that encryption are now gone.

That's why I suggested creating a new account.

You could try a repair install:

I'm not sure how successful that would be though.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Does it give you password option at login or only pin?
It gives me only a password option, the pin icon if I press that then it also asks for the password rather than the pin I had on this account before. The pin icon says "Want to sign in faster and more securely? enter your password to set up windows hello" both password fields show the password as Incorrect when it is correct
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom

Try removing the pin and see if passwords works

*be sure you browse to the correct user’s appdata*
 

My Computer

System One

  • OS
    Windows 11 Pro
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