Black screen upon login after KB5035853 install


112022

Active member
Local time
11:26 PM
Posts
26
OS
Windows 11
Two days ago I did the March 2024 updates, including KB5035853, at the end of the day, with the computer completing a restart after installation.

The next morning I got the computer's login screen, but upon entering the correct login credentials, the screen went black. I flailed away on some keys, and something I did caused a restart, again bringing me to the login screen - with everything looking normal - but then again, logging in made the screen go black.

After another restart, I logged into a seldom-used other account I have on the computer (meant to be used if it's ever at a repair shop). That login took a while (I don't think it's ever been logged into since I went from Win10 to Win11 last year), but then I had a normal-looking desktop and functionality. I logged off of that, then logged back into my own account, and everything was normal again.

So that's good, but what happened in the first place to cause the login to send me to a black screen? And why would logging into a different account on the computer fix the problem? And if I didn't have that other account, what would I have done to fix the problem?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    LOOP AIO LP-270206
    CPU
    Intel® CoreTM i5-10400 Processor 12M Cache
    Motherboard
    Asus Pro H410T/CSM
    Memory
    16GB - Kingston DDR4 SODIMM, 2666
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung MZ-V8V500B/AM 500 GB SSD (OS and apps)
    WD 1TB SSD (data)
    Antivirus
    Defender
There must have been a bit and bob in your user profile that was misplaced during update. Something that caused the update not being able to complete the update properly.

This can be caused by many things...the list is so long that I won't bother post it all here.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
Something is causing Windows Explorer to crash leading to the black screen you see.

Explorer needs to run to draw the desktop and to show the file manager.

A third party app is likely interfering with it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Family Graphics AMD Firepro 4150M
    Sound Card
    Realtek High Audio
    Hard Drives
    1 TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
  • Operating System
    Windows 11 Pro 24H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Zbook G4
    CPU
    Xeon 1535m v6
    Motherboard
    HP
    Memory
    32 GB
    Graphics card(s)
    AMD Quadro Pro 4100
    Sound Card
    Bang and Olufson Audio
    Hard Drives
    1TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Zone Alarm Free Antivirus/Zone Alarm Free Firewall NEXT GEN
Yeah, this is very possible.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
Something is causing Windows Explorer to crash leading to the black screen you see.

Explorer needs to run to draw the desktop and to show the file manager.

A third party app is likely interfering with it.

Thanks. And in fact, I remember that when I logged into the "other" profile, I got a message saying Windows Explorer had crashed. But then, if I remember correctly, the screen built itself and then everything was good and normal.

Below are my filtered critical errors. The 41 at the top must have been my key flailing doing a forced restart. But notice that going back to November, every Wednesday after that month's updates install, I've had a 4502 - "windows recovery event servicing failed" - error. Interesting. Can anything be said about a cause for that or how to find it?

And was I "just lucky" that I eventually got my display back? Or is their a proven way to force getting it back, short of starting in safe mode?

1710506910247.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    LOOP AIO LP-270206
    CPU
    Intel® CoreTM i5-10400 Processor 12M Cache
    Motherboard
    Asus Pro H410T/CSM
    Memory
    16GB - Kingston DDR4 SODIMM, 2666
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung MZ-V8V500B/AM 500 GB SSD (OS and apps)
    WD 1TB SSD (data)
    Antivirus
    Defender
UPDATE: I ran scf /scannow and it did fix errors. Below are the relevant lines from the logfile:

2024-03-15 09:48:52, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\BthA2dp.sys
2024-03-15 09:48:52, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\BthA2dp.sys
2024-03-15 09:48:52, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\BthHfEnum.sys
2024-03-15 09:48:52, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\BthHfEnum.sys
2024-03-15 09:48:52, Info DEPLOY [Pnp] Corrupt file: C:\WINDOWS\System32\drivers\bthmodem.sys
2024-03-15 09:48:52, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\bthmodem.sys

Comments on what might have been accomplished with these repairs?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    LOOP AIO LP-270206
    CPU
    Intel® CoreTM i5-10400 Processor 12M Cache
    Motherboard
    Asus Pro H410T/CSM
    Memory
    16GB - Kingston DDR4 SODIMM, 2666
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung MZ-V8V500B/AM 500 GB SSD (OS and apps)
    WD 1TB SSD (data)
    Antivirus
    Defender
It'e extremely doubtful those files caused your issue as sfc finds the same files for most of us. They are related to bluetooth drivers . It's been a quirky thing with sfc for quite some time now.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I have this one on all my computers too

2024-03-15 09:48:52, Info DEPLOY [Pnp] Repaired file: C:\WINDOWS\System32\drivers\bthmodem.sys
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

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