Windows Update Issue - "Error Encountered - We couldn't connect to the update service"


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rick99

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I recently found over a dozen PCs in my environment still on Win 11 22H2. All of these are unable to update. The last updates installed on these are from July or August '23. I tried the Windows troubleshooter to no avail. When I try to update these PCs, I get the error...

Error encountered

Your device is missing important security updates. Make sure to keep your device on and plugged in so updates can complete.

We couldn't connect to the update service. We will try again later, or you can check now. If it still doesn't work, make sure you're connected to the internet.

I tried Brink's script to reset Windows Updates but it doesn't help. I also manually ran the 23H2 update and the PC was updated to 23H2, but the updates still will not work. Internet connectivity is fine. Anyone know how to fix this issue?
 
Windows Build/Version
122621

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
You can also perform in-place upgrade of Windows 11. In-place upgrade is to use to replace the current operating system files on your computer. Unlike a clean installation of Windows, you can start a Windows in-place upgrade when your OS is still running. And an in-place upgrade can keep your files, settings, & apps during the upgrade process. You can perform a Windows 11 in-place upgrade is to use the Windows 11 Media Creation Tool. Make sure to select Upgrade this PC now and click Next. Follow the on-screen guide to perform a Windows 11 in-place upgrade.

www.elevenforum.com

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...
www.elevenforum.com www.elevenforum.com
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
rick99 said:
I recently found over a dozen PCs in my environment still on Win 11 22H2. All of these are unable to update. The last updates installed on these are from July or August '23. I tried the Windows troubleshooter to no avail. When I try to update these PCs, I get the error...

Error encountered

Your device is missing important security updates. Make sure to keep your device on and plugged in so updates can complete.

We couldn't connect to the update service. We will try again later, or you can check now. If it still doesn't work, make sure you're connected to the internet.

I tried Brink's script to reset Windows Updates but it doesn't help. I also manually ran the 23H2 update and the PC was updated to 23H2, but the updates still will not work. Internet connectivity is fine. Anyone know how to fix this issue?
Click to expand...
Have you checked the firewall settings? What exactly is meant by "my environment?"
 

My Computer My Computer

At a glance

Windows 11 ProfessionalIntel Core i5-940032GBIntegrated Intel UHD Graphics 630
OS
Windows 11 Professional
Computer type
PC/Desktop
Manufacturer/Model
Microcenter B677
CPU
Intel Core i5-9400
Motherboard
ASRock H310CM-HDV/M.2
Memory
32GB
Graphics Card(s)
Integrated Intel UHD Graphics 630
Sound Card
Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
Monitor(s) Displays
LG Model: GSM59F1
Screen Resolution
2560x1080
Case
Lian Li 205M
Antivirus
Kaspersky AV
Sir_George said:
Have you checked the firewall settings? What exactly is meant by "my environment?"
Click to expand...
The firewall logs do not show any blocks or anything else that would indicate it is the issue. These PCs are members of Active Directory. My other PCs are fine.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
FreeBooter said:
You can also perform in-place upgrade of Windows 11. In-place upgrade is to use to replace the current operating system files on your computer. Unlike a clean installation of Windows, you can start a Windows in-place upgrade when your OS is still running. And an in-place upgrade can keep your files, settings, & apps during the upgrade process. You can perform a Windows 11 in-place upgrade is to use the Windows 11 Media Creation Tool. Make sure to select Upgrade this PC now and click Next. Follow the on-screen guide to perform a Windows 11 in-place upgrade.

www.elevenforum.com

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...
www.elevenforum.com www.elevenforum.com
Click to expand...
Well, option 1 from this tutorial is out because the button to Fix Problems Using Windows Update is greyed-out.
Option 2 just failed because "Setup has failed to validate the product key." I was trying the install of 22H2 that I have on my USB. I'll try to find another install source.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Try the newest version of the Windows 11.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
FreeBooter said:
uupdump.net

Select language for Windows 11, version 23H2 (22631.4317) amd64

Select language for Windows 11, version 23H2 (22631.4317) amd64 on UUP dump. UUP dump lets you download Unified Update Platform files, like Windows Insider updates, directly from Windows Update.
uupdump.net
Click to expand...
Oh wait, this option, Option 2, is just upgrading the version to 23H2. I already upgraded to 23H2 on one of these PCs using an ISO and although the PC was upgraded to 22H3, the Windows Update problem still exists. It just ran as an upgrade and didn't mention that it is doing a repair. Even on that 23H2 PC, Option 1 is greyed-out. Perhaps I can get Option 1 to become available somehow.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Just a quick update... I downloaded a more recent version of 23H2 from the volume licensing center. It was modified just a couple weeks back. This one has been resolving the issue for now. I wonder if there was just an expired Cert that needed to be replaced. I don't know which one to check. Also, the button for "Fixing problems using Windows Update" is still greyed out. Perhaps that is not meant for PCs joined to a domain.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
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